HomeSafe (homesafe.com) has a 4.0 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The person you sent to look at the thermostat came andtook car of the problem in a short amount of time
Marcia, thank you for taking the time to leave us a review! We're so glad to hear you were happy with the service you received. If there's ever anything else we can do for you, please don't hesitate to reach out.
The representative was helpful and friendly
Thank you for your review, Kathy! We’re pleased to know our Customer Service provided the support you were looking for. If there’s anything else you need, we’re just a call away.
We have not been contacted to setup an appointment yet! If someone called no message was left
We apologize for the delay and any frustration this has caused. After reviewing your claim, it appears a Claims Representative has since reached out with updated information regarding a new service provider after the original provider canceled the appointment. We understand how important it is to get your service scheduled as quickly as possible. If you have any questions or would like the latest update on your claim, please contact HomeSafe Customer Service at 1-800-332-4177. Our team will be happy to review your claim with you and provide any additional information you may need.
Takes extremely long for a check to be processed and sent out for rembersment.
We apologize that your experience did not meet your expectations. We understand how important timely reimbursement is, and we're sorry to hear you were not satisfied with the service you received. We'd appreciate the opportunity to review your reimbursement with you and answer any questions you may have. Please contact HomeSafe at 1-800-332-4177 so we can look into it further.
Very polite with Customers, very imformative and love care for customers. Very happy with Homesafe
What a wonderful compliment, Emmit! We're so happy to hear you felt well cared for and had such a positive experience with HomeSafe. Thank you for your review, and if you ever need us, don't hesitate to reach out.
Been a customer for several years, paying over $70 monthly. Dryer problem...called - took a week to get a service company out that THEY chose...once here they demanded payment of $116 (not the $65 deductible) because they are not with Home Safe, YET Home Safe is who contracted for them to come. Service tech determined the dryer cannot be repaired...he could try for almost $500 repair bill but no guarantee it would fix...recommended get a new one - now over two weeks and my claim has not even been to an adjuster yet...I am sorry I chose HomeSafe and warn others to stay away from them.
David, we apologize for the delay and frustration you've experienced throughout the claims process. After reviewing your account, we can confirm that your claim has been escalated for immediate review. If you have any questions or would like an update, please contact HomeSafe Customer Service at 1-800-332-4177. You should also be hearing from the Claims Department soon with additional information regarding your claim.
Yes, everybody was helpful.Thank you for your help.Getting my appliances fixed in my house
Michael, it's wonderful to hear everything went smoothly! Thank you for your kind words. If you ever need us again, we'll be here for you.
My washing machine stopped working and I called Monday morning. They said a technician would be at my house between 2pm and 5pm and would call me 20 minutes before he would arrive. Nobody called and nobody showed up. I called Home Safe and they were closed until next day. I called next day and told them what happened and they would get back to me. Never heard from them that day. Called them again and they called the service company and no answer. They told me to find someone to look at it and send them an estimate and I said that is what I paid you for. I said I paid you for a long time and I had no claims and I have to find someone who will come here and submit a estimate and wait for you to decide what you are going to do. I asked for my money back because they didn't live up to their contract and they said that the only thing they can do is stop my automatic payments and cancel. I feel that they broke the contract by not providing the service that I had paid for. I think I should get all my money back for breach of contract.
Mark, we apologize that your service request did not go as expected. After reviewing your claim, we can confirm that several attempts were made to secure a service provider. Unfortunately, we do not have control over how independent service providers choose to operate or their availability. We can also confirm that your service fee is being refunded. If you have any questions about your refund or there are other concerns you'd like us to address, please contact HomeSafe at 1-800-332-4177. We'd appreciate the opportunity to answer your questions and address your concerns directly.
Get help to you right away I call on a Friday morning a person can out on same day home safe took care of problems if can not be fix they will give you check to buy brand new yes they are a life saver God bless Homesafe and all there employees
Deatrice, it's wonderful to hear your service request was handled so quickly and that you had such a positive experience! We truly appreciate you taking the time to share your experience with HomeSafe.
Everyone should worked with was polite and respectful and helpful
We love hearing feedback like this, Janet! It's wonderful to know everyone you worked with made such a positive impression. If you ever need anything, don't hesitate to reach out.
Our well pump quit working and it was replaced the next day. Thank you
That's wonderful to hear, Thomas! We're so glad your well pump was replaced so quickly. We appreciate you taking the time to leave us a review, and if you ever need us again, we'll be here for you.
All the years Ive paid into this company only to get $3000 if I'm lucky for replacement of my AC Unit
We understand why you have questions about the outcome of your service request. Coverage limits are based on the terms of your HomeSafe contract and the specific system involved. If you'd like to discuss your claim or have any questions about your coverage, please contact HomeSafe. We'd be happy to review the details with you and answer any questions you may have.
Although we had bought a two-year old "smart" house, we were concerned that some of the technology might fail; if so, it would probably be very expensive to repair/replace. Sure enough, just before our decision to enroll, the mini-split in our climate-controlled garage went out and had to be replaced - to the tune of about $4K! A couple of months after enrolling, our custom-built Thermador refrigerator began making some terrible noises and not making ice as it should. We had no idea who might repair that, so HomeSafe recommended a repair company. Repairs were made very quickly and accurately. Our only expense was a small deductible. The repair itself cost about $500 - paid for by HomeSafe (except for the deductible). We have now moved to a 26-year old home in another state. Because of the age and previously-owned appliances and systems, we elected to purchase the "home" package, rather than just the appliances. The monthly cost is pretty affordable and we'd love to never need it!
Marcene, what a wonderful review! We're so glad HomeSafe was there when you needed it and that you've continued to trust us in your new home. We hope your coverage brings you continued peace of mind, and if you ever need anything, please don't hesitate to reach out.
From beginning to end, I had no issues with getting everything done. From calling in to make a claim, ( the staff were very helpful and friendly), to getting paid. Everything was very easy. I submitted all the estimate's and paid my service fees and there were no issue's. I love this company and would recommend it to anyone.
Wow, thank you for such an amazing review, Willie! We're thrilled to hear everything went smoothly from start to finish and that the claims process was easy to navigate. Your recommendation means so much to us. If you ever need anything, please don't hesitate to reach out.
Thank you for your kind words, Henry! We're glad we could be there when you needed us. If there's ever anything else we can help with, please don't hesitate to reach out.
Haven't had to claim anything yet to see how they are doing
Thank you for your feedback, Paul! When the time comes, we'll be here to help make the claims process as smooth as possible. If you have any questions in the meantime, please don't hesitate to reach out.
Your representative on the telephone took my information professionally and competently. The service repair technician was professional, knowledgable and efficient. Overall the experience was a good one,
We’re thrilled to hear your experience was smooth and easy from start to finish! Thank you for taking the time to share your feedback. If you need anything further, we’re here to help.
From the beginning to the end,l had a terrible experience and l am really concerning canceling my policy, their are too many things that went wrong to list them all😡 Horace Ford
Horace, we can tell this experience has been frustrating, and we'd like the opportunity to make things right. Please give us a call at 1-800-332-4177 so we can better understand your concerns and work toward a resolution.
They are still working on my AC, they are friendly, professional, news and pictures to follow !!
James, thank you for the update! It's great to hear you've had a positive experience so far. We appreciate your kind words, and if you need anything as your service continues, please don't hesitate to reach out.
It’s been over a month without air conditioning and still haven’t heard anything back I’ve called several times they have the paperwork but still haven’t reviewed it may go back to my old provider if I don’t hear anything within a couple days
Thank you for taking the time to share your feedback. We'd like to provide an update regarding your claim. An escalation has been submitted for review, and the adjuster has reached out to the service provider regarding the additional information needed to move the claim forward. Although they were unable to speak with someone directly, a voicemail was left requesting a return call. Please contact our Customer Service team or the Claims Department so we can discuss any available updates, answer your questions, and work with you on the next steps to help move your claim forward.
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