HomeSafe (homesafe.com) has a 4.0 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
You did not help at ALL, I need the Owner of this company to call me Direct, I’m 74 year old I’m hot because they wouldn’t fix my Air Conditioner, you take my monthly payment but did not fix the PROBLEM. I’m taking this matter Further, I’m getting over heated, 4 Fans running I need HELP 7/8/2026. Josephine Chambers
Reply from HomeSafe2026-07-09
Josephine, we're truly sorry to hear about your experience and understand how difficult it is to be without air conditioning, especially during the summer heat. We recognize how stressful this situation must be and appreciate you bringing your concerns to our attention.
After a careful review of your claim, it was determined that the repair was not eligible for coverage because the damage fell under a policy exclusion related to pre-existing rust and corrosion. While we know this isn't the outcome you were hoping for, these coverage decisions are made in accordance with the terms of the service agreement.
Your concerns are important to us, and we'd like the opportunity to address them further. Please contact our Customer Relations team at 1-800-332-4177, and we'll be happy to review your concerns and discuss the matter further.
Homesafe came out and the technician was friendly and well informed. He saw that the washing machine was not able to be fixed becaucse of the age. We got a new washer and are very happy with it.
Reply from HomeSafe2026-07-06
Vickie, what a wonderful outcome! We're so pleased to hear your technician provided great service and that you were able to receive a new washer. Thank you for sharing your experience. If there's ever anything we can do for you, please let us know.
Well it took a few call's to get it right, The person that came to assess the drier didnt't tell HomeSafe that it was a gas drier. I only had one bad call out of several which the person told me that i had to get a electric drier that's what was aproved. I then said no i needed a gas drier i wasnt going to to change to electric so that extended the time now i have to find some one to install.
Reply from HomeSafe2026-06-22
We appreciate your patience while the details of your claim were being worked through. If you still need assistance or have any additional questions, please contact Customer Service. We're always happy to help.
The experience wasn't 'great'; however, it was good. My problem, noted already, earlier, was that we paid the deductible ($150), and Home safe then notified a tech to do the work ... specifying that when approved, we would owe nothing more on the claim. The next day, when the tech came, he contacted Armis stating we'd have to prepay $266, to start the diagnosis, and if approved, the actual work ... we would be reimbursed after the work was completed to our satisfaction ... after being told previous day, our "out of pocket" was complete! Not good, trust me.
Reply from HomeSafe2026-05-26
Thank you for taking the time to share your feedback with us. We understand how important clear communication and transparency are during the claims process, especially when unexpected costs arise. While independent service providers may have their own diagnostic or payment procedures that are outside of HomeSafe’s direct control, we understand how frustrating this situation must have felt after believing your out-of-pocket portion had already been completed. We appreciate you bringing this experience to our attention and value the opportunity to better understand your concerns. If you have any additional questions, our HomeSafe Customer Service team is available to assist at 1-800-332-4177.
J
Joe · 1 review · Verified · Experienced 2026-05-01 ·
★★★★★
Pleased With HomeSafe
This was my second positive experience with HomeSafe.
On this occasion my 2 yr old dishwasher started making a loud, odd noise and the lower wash arm stopped turning. I called HomeSafe and they arranged for a technician to examine my appliance the same day I called. He left uncertain about what was wrong but when I followed up with HomeSafe they agreed to cover the complete cost of a replacement dishwasher. That included delivery, installation and tax on a replacement dishwasher. The replacement offered was the same brand that failed but they gave me the option to receive cash instead. The amount was very reasonable and I was satisfied.
I should also mention that my first experience provided a reasonable cash offer to replace a 31 year old wall oven for which parts were no longer available.
Overall I’m pleased with HomeSafe.
Reply from HomeSafe2026-05-13
Joe, thank you so much for taking the time to share your experience with us! We know dealing with unexpected appliance issues can be stressful, so it’s wonderful to hear our team was able to help make the process smoother for you both times. We’re especially happy to hear you felt satisfied with the replacement options and support provided along the way. Feedback like this truly means a lot to our team, and we’re grateful to have you as part of the HomeSafe family!
