HomeSafe (homesafe.com) has a 4.0 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Problem with microwave. It was repaired a year ago but the same problem re-occurred. It was replaced through Lowe's. Installed by Reliable Appliance. Excellent installer.
Arthur, thank you for taking the time to share your experience! We're glad your microwave issue was resolved and that you had a positive experience with the installation. If you ever need anything else, please don't hesitate to reach out.
Jeff, thank you for your kind words! It's wonderful to know you had such a positive experience. If there's ever anything you need, please don't hesitate to reach out.
Robin, that's great to hear! We're so glad everything went smoothly and you had a quick, positive experience. If you ever need anything, please don't hesitate to reach out.
We're glad we could get everything sorted out for you. Thank you for sharing your experience, and if you ever need anything else, we're here to help
Will, we truly appreciate your kind words! It's wonderful to know our team made such a positive impression. If there's ever anything we can help you with, please don't hesitate to reach out.
Thank you for the wonderful feedback! It means a lot to know our team made such a positive impression. If there's ever anything you need, we're happy to help.
I did not sign up for your program and when I call I have been hung up 3 times. i DO NOT WANT YOUR SERVICES AND IF YOU DO NOT DELETE MY NAME I WILL REPORT THIS.
Diane, based on the information available to us, there may be some misunderstanding regarding your account. We'd appreciate the opportunity to speak with you, review your concerns, and work toward a resolution. Please contact our Customer Service team at 1-800-332-4177 at your convenience.
Thank you for your kind words, Greg! We're glad our team provided the efficient and knowledgeable service you were looking for. If there's ever anything we can help you with, we're just a phone call away.
Response was good, but this was 2nd call concerning where the process was on the review of the HVAC system repair/replacement approval.
Thank you for sharing your experience with us. We're glad your questions were answered, and we appreciate your feedback regarding the review process. We're always looking for ways to improve, and comments like yours are valuable to us.
It took way too long for the claim to get completed. I lost about 4-5 thousand dollars of meat waiting on your decision. The technician that came out that it needed to be replaced right away should’ve been done within a week.
We appreciate the opportunity to hear your perspective and thank you for sharing your feedback. We're always looking for ways to improve the claims experience, and feedback like yours is important to us. We'd also like to provide some additional context regarding the timeline. The estimate was received four days after the service request was assigned, and once it was submitted, it was reviewed and a replacement offer was provided within the following four business days. If you have any additional questions or concerns, please contact our Customer Service team at 1-800-332-4177. We'd be happy to discuss your experience further.
All of their representatives were knowledgeable, courteous & willing to resolve my concerns.
Your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
I received a quote from Home Safe and selected another company. Since yesterday i have received 23 calls, so far, "on a recorded line" and cannot get them to stop. each comes from a unique number so blocking one doesn't stop the next. I would not ever do business with this abusive company. UPDATE: i was sent an apologetic reply and a customer service number to call to address the issue. We spoke at 11:47 today (4+ hours ago) and i was assured my name would be "taken off the list" Since then-8 more calls.
Chuck, we apologize for the inconvenience you've experienced and understand your concerns regarding the calls you've been receiving. We'd like the opportunity to look further into this issue and help resolve it. Please contact our Customer Service team at 1-800-332-4177 at your convenience so we can review your concerns and assist you further.
I got a quick response when I called them. They were very efficient when I asked questions. They showed up when they saiLindad they would.
Thank you for sharing your experience with us, Linda. We're glad our team was responsive, answered your questions, and delivered on what was promised! We’re always here if you need anything else along the way.
We like this company Easy to contact, very helpful
Thank you for your positive feedback, Deborah! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
This is a belated evaluation. Having submitted my first claim, everything promised by the sales representative was impeccably delivered!
We appreciate your review and are thrilled to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.
I reported the claim and it was given to Dynamic A/C for the appointment. He came out and inspected everything. I have not heard a word since. I called both the A/C contractor and Home Safe with NO reply. I gave the score a 2 because someone did come out.
David, we understand your concerns regarding the lack of communication and appreciate you bringing this to our attention. We'd welcome the opportunity to review your service request, provide an update, and answer any questions you may have. Please contact our Customer Service team at 1-800-332-4177 at your convenience.
Service 5 stars, staff 5 stars and warranty 10 stars. Cynthia
Wow, thank you, Cynthia! We couldn't ask for a better compliment. Knowing you had such a positive experience means the world to us. We truly appreciate your support and hope to continue exceeding your expectations.
Very courteous, professional and competent representative. made it easy to resolve the issue.
Stuart, knowing our team made such a positive impression means a great deal to us. Thank you for taking a moment to recognize the service you received. We hope to have the opportunity to assist you again in the future.
Still haven’t received any response on my complaint about my dishwasher two weeks have passed and two different businesses have been called but no response I live in O’Fallon,Mo the repair people are twenty to thirty miles away
Forrest, we can appreciate why you're looking for an update. After reviewing your claim, we confirmed that a work order was sent to the assigned service provider last week, and we're currently waiting to hear back from them. If you still haven't heard from the service provider, we recommend contacting our Claims Department. While we don't control the service provider's schedule, our team can work with them to help keep your claim moving forward.
Inconsistent to nonexistent follow up from the company once I submitted my claim. They didn’t help me at all finding anybody to do the repair. They left it up to me and literally left me hanging with questions and unanswered concerns.
Thank you for taking the time to share your experience, and we apologize that the communication throughout your claim didn't meet your expectations. While we don't determine whether service providers choose to work with us, we do offer customers the flexibility to choose their own service provider and provide reimbursement options for covered repairs. We appreciate your feedback, and it's something we're continually working to improve as we look for ways to make the claims process a better experience. If you have any questions about your claim, please contact our Customer Service team at 1-800-332-4177. We'd be glad to answer your questions and help however we can.
65 reviews matching