HomeSafe

Marcia, thank you for taking the time to leave us a review! We're so glad to hear you were happy with the service you received. If there's ever anything else we can do for you, please don't hesitate to reach out.

Thank you for your review, Kathy! We’re pleased to know our Customer Service provided the support you were looking for. If there’s anything else you need, we’re just a call away.

We apologize for the delay and any frustration this has caused. After reviewing your claim, it appears a Claims Representative has since reached out with updated information regarding a new service provider after the original provider canceled the appointment. We understand how important it is to get your service scheduled as quickly as possible. If you have any questions or would like the latest update on your claim, please contact HomeSafe Customer Service at 1-800-332-4177. Our team will be happy to review your claim with you and provide any additional information you may need.

We apologize that your experience did not meet your expectations. We understand how important timely reimbursement is, and we're sorry to hear you were not satisfied with the service you received. We'd appreciate the opportunity to review your reimbursement with you and answer any questions you may have. Please contact HomeSafe at 1-800-332-4177 so we can look into it further.

What a wonderful compliment, Emmit! We're so happy to hear you felt well cared for and had such a positive experience with HomeSafe. Thank you for your review, and if you ever need us, don't hesitate to reach out.

David, we apologize for the delay and frustration you've experienced throughout the claims process. After reviewing your account, we can confirm that your claim has been escalated for immediate review. If you have any questions or would like an update, please contact HomeSafe Customer Service at 1-800-332-4177. You should also be hearing from the Claims Department soon with additional information regarding your claim.

Michael, it's wonderful to hear everything went smoothly! Thank you for your kind words. If you ever need us again, we'll be here for you.

Mark, we apologize that your service request did not go as expected. After reviewing your claim, we can confirm that several attempts were made to secure a service provider. Unfortunately, we do not have control over how independent service providers choose to operate or their availability. We can also confirm that your service fee is being refunded. If you have any questions about your refund or there are other concerns you'd like us to address, please contact HomeSafe at 1-800-332-4177. We'd appreciate the opportunity to answer your questions and address your concerns directly.

Deatrice, it's wonderful to hear your service request was handled so quickly and that you had such a positive experience! We truly appreciate you taking the time to share your experience with HomeSafe.

We love hearing feedback like this, Janet! It's wonderful to know everyone you worked with made such a positive impression. If you ever need anything, don't hesitate to reach out.

That's wonderful to hear, Thomas! We're so glad your well pump was replaced so quickly. We appreciate you taking the time to leave us a review, and if you ever need us again, we'll be here for you.

We understand why you have questions about the outcome of your service request. Coverage limits are based on the terms of your HomeSafe contract and the specific system involved. If you'd like to discuss your claim or have any questions about your coverage, please contact HomeSafe. We'd be happy to review the details with you and answer any questions you may have.

Marcene, what a wonderful review! We're so glad HomeSafe was there when you needed it and that you've continued to trust us in your new home. We hope your coverage brings you continued peace of mind, and if you ever need anything, please don't hesitate to reach out.

Wow, thank you for such an amazing review, Willie! We're thrilled to hear everything went smoothly from start to finish and that the claims process was easy to navigate. Your recommendation means so much to us. If you ever need anything, please don't hesitate to reach out.

Thank you for your kind words, Henry! We're glad we could be there when you needed us. If there's ever anything else we can help with, please don't hesitate to reach out.

Thank you for your feedback, Paul! When the time comes, we'll be here to help make the claims process as smooth as possible. If you have any questions in the meantime, please don't hesitate to reach out.

We’re thrilled to hear your experience was smooth and easy from start to finish! Thank you for taking the time to share your feedback. If you need anything further, we’re here to help.

Horace, we can tell this experience has been frustrating, and we'd like the opportunity to make things right. Please give us a call at 1-800-332-4177 so we can better understand your concerns and work toward a resolution.

James, thank you for the update! It's great to hear you've had a positive experience so far. We appreciate your kind words, and if you need anything as your service continues, please don't hesitate to reach out.

Thank you for taking the time to share your feedback. We'd like to provide an update regarding your claim. An escalation has been submitted for review, and the adjuster has reached out to the service provider regarding the additional information needed to move the claim forward. Although they were unable to speak with someone directly, a voicemail was left requesting a return call. Please contact our Customer Service team or the Claims Department so we can discuss any available updates, answer your questions, and work with you on the next steps to help move your claim forward.