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电子与科技

HomeSafe

65 条评价

4.065 条评价
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关于 HomeSafe

数据更新
网站
homesafe.com
分类
电子与科技
所在地
United States · Littleton
状态
待认证
近 12 个月
65 条评价
差评回复率
100%(14/14 条)
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HomeSafe靠谱吗?

HomeSafe(homesafe.com)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 65 条用户评价,属于电子与科技分类,口碑良好。72% 的评价为 4 星及以上,14% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

C
Cheryl Richgels · 写过 4 条评价 · 已认证 · 体验于 2026-07-13 ·

周五打电话过来,技术人员在这里……

周五打电话,周一早上技术人员来。很棒的客户服务👏

HomeSafe 回复2026-07-20

Cheryl, we love hearing this! It's wonderful to know everything came together so quickly and made for such a positive experience. Thank you for sharing your review, and we look forward to helping you again whenever you need us.

M
Michelle Nye · 写过 1 条评价 · 体验于 2026-07-09 ·

此保险是诈骗

这个保险是一个骗局——不要买它——你付了钱,然后当你确实有问题时,你甚至可以告诉他们问题是什么,他们会向你收取 150 美元。听你的。 然后他们告诉你它不在承保范围内,但他们会向进行诊断的公司支付一些钱 - 他们不会承保空调装置的任何维修 - 并且他们不会为新装置提供任何帮助

HomeSafe 回复2026-07-20

Michelle, we understand your concerns and appreciate you taking the time to share your experience. The service fee is charged by the service provider for diagnosing the reported issue, and like most service calls, the cost of diagnosing a problem is separate from the cost of any repairs that may be needed. Based on the information provided in your review, we're unable to locate your account or review the claim details. Please contact our Customer Service team at 1-800-332-4177 with your contract information so we can take a closer look at your claim, answer your questions, and help provide a better understanding of your coverage.

K
Kenny Williams · 写过 1 条评价 · 已认证 · 体验于 2026-06-29 ·

没有通过电话或电子邮件确认...

未通过电话或电子邮件确认我的合同已更新以添加我在注册 HomeSafe 时特别​​要求的项目。

HomeSafe 回复2026-07-14

Kenny, thank you for letting us know about this. We apologize that you didn't receive a follow-up confirming the change to your contract. We can confirm the update has been completed. If you'd like to go over your coverage or have any questions, please give our Customer Service team a call at 1-800-332-4177. We'd be glad to review it with you.

M
MIKE · 写过 1 条评价 · 已认证 · 体验于 2026-07-10 ·

技术知识非常渊博而且……

技术人员知识渊博,可以快速解决问题

HomeSafe 回复2026-07-15

Mike, we love hearing when a service visit goes so well! It's great to know the issue was resolved quickly and left you with such a positive experience. Thank you for sharing your review.

P
Patricia Stabilito · 写过 1 条评价 · 已认证 · 体验于 2026-07-10 ·

这是一份让我感觉……的保险。

这是一项保险,让我感到放心,知道如果房子里出现问题,我有家庭保险箱可以让我安心。

HomeSafe 回复2026-07-15

Patricia, knowing your HomeSafe coverage gives you peace of mind is exactly what we hope for! Thank you for trusting us to help protect your home. We look forward to being there whenever you need us.

w
william dupree · 写过 4 条评价 · 体验于 2026-07-14 ·

保修快速充电永远不会延迟

当销售团队的一名成员要求我注册时,我问他们是否涵盖水源热泵 他说让我查一下 并说我们当然愿意 2个月后我遇到了问题 他们甚至否认诊断,甚至不退还保费 称他们将对员工进行再培训 并为我提供未来保费的小额折扣,同时不包括我们有上门保修的主要维修费用 他们不可能是合法的

HomeSafe 回复2026-07-15

William, we apologize for the confusion and appreciate you bringing your concerns to our attention. We can confirm that your claim has been escalated for further review. If you have any questions or would like an update on the review, please contact our Customer Service team at 1-800-332-4177. We'll be glad to discuss your claim and answer any questions you may have.

D
DR TRAVIS L DEWS JR · 写过 1 条评价 · 已认证 · 体验于 2026-07-01 ·

技术人员很专业

技术人员专业、友善且聪明。知识渊博,脚踏实地。

HomeSafe 回复2026-07-13

It's great to hear the technician provided such a positive experience. We're glad everything came together to make the service visit a successful one. If you ever need anything else, don't hesitate to reach out.

c
custometomr · 写过 1 条评价 · 已认证 · 体验于 2026-07-09 ·

你完成了工作!

你完成了任务!!!!没有废话!

HomeSafe 回复2026-07-14

We love hearing this! There's nothing better than knowing everything came together just the way it should. Thank you for sharing your experience, and we hope to be there for you again whenever you need us.

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-29 ·

专业人员

HomeSafe 回复2026-07-14

It's always great to hear when our team leaves a positive impression. Thank you for your kind words, and we appreciate you taking the time to share your experience!

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-09 ·

服务很好,技师也很热情…

服务很好,Bench Mark Plumbing 的技术人员也很好很专业

HomeSafe 回复2026-07-14

We appreciate your review and are thrilled to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.

d
dennis dittmar · 写过 2 条评价 · 已认证 · 体验于 2026-06-29 ·

在两次失败的管道维修蛤之后......

由于不可靠、无良的供应商的原因,两次管道维修失败后,阿米斯终于解决了问题,更换了我的外部无霜龙头。供应商 Voros 管道非常出色。

HomeSafe 回复2026-07-14

Dennis, it's wonderful to know everything came together in the end. We appreciate you sticking with us through the process, and we're glad Voros Plumbing was able to provide the experience you were hoping for. Thank you for taking the time to share your experience.

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-06 ·

客户服务非常好,而且…

客户服务非常好并且很快就帮助了我。

HomeSafe 回复2026-07-13

It's great to know our team was able to help and make the process a quick one. We appreciate you taking a moment to share your experience. If you ever need anything else, don't hesitate to give us a call.

h
hanan · 写过 1 条评价 · 已认证 · 体验于 2026-07-01 ·

我有 AC 索赔,我支付了 150 美元……

我对空调提出了索赔,我支付了 150 美元,我的技术人员向公司报告,所以公司说为空调部分拍照片,所以他照做了,但 5 天后,公司说我们需要进行泄漏测试,这意味着技术人员必须打开所有空调,向他们展示泄漏的位置,所以公司说我们将发送我们的技术,但经过一些处理,所以我们必须再次等待几天,以检查是否可以修复空调,这太疯狂了。所以我取消了与他们花了这么长时间的公司的合同,他们不记得天气这么热以及我们多么需要空调

HomeSafe 回复2026-07-14

We apologize for the frustration and understand how discouraging this experience was. The leak test was requested because the source of the leak needed to be identified and verified before we could determine whether the repair was eligible for coverage under the terms of the contract. While we know waiting for additional information can be frustrating, these steps help ensure claims are reviewed accurately and fairly. If you'd like to discuss your claim or your experience in more detail, please contact our Customer Service team at 1-800-332-4177. We'd welcome the opportunity to speak with you.

D
DALE · 写过 8 条评价 · 已认证 · 体验于 2026-07-08 ·

优秀的全屋保修

HomeSafe 回复2026-07-13

Dale, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.

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customerBilly Pierce · 写过 1 条评价 · 已认证 · 体验于 2026-07-06 ·

他们非常友善。

HomeSafe 回复2026-07-13

We're so glad our team made your experience a pleasant one. If there's ever anything else you need, please don't hesitate to reach out.

S
SUPINSKI JR · 写过 2 条评价 · 已认证 · 体验于 2026-06-28 ·

感谢您帮助我们解决问题

HomeSafe 回复2026-07-13

It was our pleasure to help. We're glad we could assist with your concern and appreciate you taking the time to share your experience. If you ever need anything else, we're always happy to help.

R
RICKY SIZEMIRE customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-29 ·

决赛让我很失望……

我对最终的解决方案感到失望。我购买了你们的保修单,预计我的旧电器可能会出现故障。既然我意识到您不会提供更换费用,我正在重新考虑您的家庭保修的价值。回复有延​​迟,可能是由于周末和七月四日,但我仍然必须打电话获取更新。

HomeSafe 回复2026-07-13

Ricky, we understand your concerns and appreciate you taking the time to share your experience. We recognize your disappointment with the claim outcome and the communication throughout the process. If you'd like to discuss your coverage or have your claim reviewed in more detail, please contact our Customer Service team at 1-800-332-4177. We'd be happy to review your concerns and answer any questions you may have.

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customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-07 ·

我目前对…非常满意

我目前对 Home Safe 安排技术人员修理我的冰箱的方式非常满意 哈西姆·阿里

HomeSafe 回复2026-07-10

It's wonderful to know everything has gone smoothly with your service request so far. We're glad we could help connect you with a technician to get your refrigerator taken care of. We look forward to continuing to provide you with a positive experience.

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customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-30 ·

热水器更换。

我的热水器坏了,除了我的免赔额外,HomeSafe 还承保了更换。我遇到了水压问题,导致安装变得困难,但承包商继续返回,直到压力问题得到解决。

HomeSafe 回复2026-07-13

It's wonderful to know your claim was handled smoothly and that everything came together despite the unexpected challenges during the installation. We're glad the issue was seen through to completion. If you ever need anything else, we're just a phone call away.

J
Jeffrey Shaeffer · 写过 8 条评价 · 已认证 · 体验于 2026-07-03 ·

从不幸到幸运

不幸的是,由于所使用的卡存在欺诈行为,我 7 月份的付款被拒绝。第二天我接到电话,回电后他们就处理了。 感谢您对客户的奉献。

HomeSafe 回复2026-07-10

Jeffrey, we're glad our team was able to help get everything straightened out quickly. It's always our goal to make situations like these as easy as possible. Thank you for your kind words, and we look forward to assisting you again in the future.