HomeSafe (homesafe.com) has a 4.0 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Called on Friday and technician here Monday morning. Great customer service 👏
Cheryl, we love hearing this! It's wonderful to know everything came together so quickly and made for such a positive experience. Thank you for sharing your review, and we look forward to helping you again whenever you need us.
This Insurance is a fraud - dont buy into it - you pay into it then when you do have a problem before you can even tell them what the problem is they charge you $150. to listen to you. Then they tell you its not covered, but they will pay some money back to the company who did the diagnostic - they wont cover any repairs to the AC unit - and they wont help with any $$$ for a new unit
Michelle, we understand your concerns and appreciate you taking the time to share your experience. The service fee is charged by the service provider for diagnosing the reported issue, and like most service calls, the cost of diagnosing a problem is separate from the cost of any repairs that may be needed. Based on the information provided in your review, we're unable to locate your account or review the claim details. Please contact our Customer Service team at 1-800-332-4177 with your contract information so we can take a closer look at your claim, answer your questions, and help provide a better understanding of your coverage.
Did not confirm via phone call or email that my contract has been updated to add a item I specifically requested when signing up for HomeSafe.
Kenny, thank you for letting us know about this. We apologize that you didn't receive a follow-up confirming the change to your contract. We can confirm the update has been completed. If you'd like to go over your coverage or have any questions, please give our Customer Service team a call at 1-800-332-4177. We'd be glad to review it with you.
THE TECH WAS VERY KNOWLEDGEABLE AND SOLVE THE PROBLEM QUICKLY
Mike, we love hearing when a service visit goes so well! It's great to know the issue was resolved quickly and left you with such a positive experience. Thank you for sharing your review.
This is an insurance that makes me feel comfortable knowing if something fails in the house, I have Home Safe to give me peace of mind.
Patricia, knowing your HomeSafe coverage gives you peace of mind is exactly what we hope for! Thank you for trusting us to help protect your home. We look forward to being there whenever you need us.
When a member of sales team asked me to sign up I asked do they cover water source heat pumps He said let me look it up And said of course we do 2 months later I have a problem They deny even the diagnosis and won’t even return the premium Saying they will retrain the employee And offer me a small discount on future premiums while not covering the major repair that we have home warranty for No way are they legit
William, we apologize for the confusion and appreciate you bringing your concerns to our attention. We can confirm that your claim has been escalated for further review. If you have any questions or would like an update on the review, please contact our Customer Service team at 1-800-332-4177. We'll be glad to discuss your claim and answer any questions you may have.
THE TECHNICIAN WAS PROFESSIONAL, FRIENDLY, AND INTELLIGENT. REALLY KNOWLEDGEABLE AND DOWN TO EARTH.
It's great to hear the technician provided such a positive experience. We're glad everything came together to make the service visit a successful one. If you ever need anything else, don't hesitate to reach out.
You got the job done!!!! No BS!!!
We love hearing this! There's nothing better than knowing everything came together just the way it should. Thank you for sharing your experience, and we hope to be there for you again whenever you need us.
It's always great to hear when our team leaves a positive impression. Thank you for your kind words, and we appreciate you taking the time to share your experience!
Service was good and the technician from Bench Mark Plumbing was good and professional
We appreciate your review and are thrilled to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.
After two failed plumbing repair clams due to unreliable unscrupulous providers, Armis finally got it right with the replacement of my outside frost- free spigot. The provider, Voros plumbing was excellent.
Dennis, it's wonderful to know everything came together in the end. We appreciate you sticking with us through the process, and we're glad Voros Plumbing was able to provide the experience you were hoping for. Thank you for taking the time to share your experience.
Customer service was very nice and helped me very quickly.
It's great to know our team was able to help and make the process a quick one. We appreciate you taking a moment to share your experience. If you ever need anything else, don't hesitate to give us a call.
Ihave a claim for AC and i paid $150 my tech reported to the company so the company said make photos for the part of AC so he did but after 5 days company said we need the test of leaking that mean the tech has to open all the AC to show them where the leaking so the company said we will send our tech but after some processing so we have to wait again few days to check to fix the AC if they can that is crazy. so i cancel the contract with the company they took so long and they don't keep in mind how the weather is so hot and how bad we need our A/C
We apologize for the frustration and understand how discouraging this experience was. The leak test was requested because the source of the leak needed to be identified and verified before we could determine whether the repair was eligible for coverage under the terms of the contract. While we know waiting for additional information can be frustrating, these steps help ensure claims are reviewed accurately and fairly. If you'd like to discuss your claim or your experience in more detail, please contact our Customer Service team at 1-800-332-4177. We'd welcome the opportunity to speak with you.
Dale, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
We're so glad our team made your experience a pleasant one. If there's ever anything else you need, please don't hesitate to reach out.
It was our pleasure to help. We're glad we could assist with your concern and appreciate you taking the time to share your experience. If you ever need anything else, we're always happy to help.
I was disappointed in the final settlement. I bought your warranty anticipating my aged appliances might fail. Now that I realize you will not offer replacement costs I am reconsidering the value of your Home warranty. There was a lag in response, possibly due to a weekend and the Fourth of July but I still had to call to get updates.
Ricky, we understand your concerns and appreciate you taking the time to share your experience. We recognize your disappointment with the claim outcome and the communication throughout the process. If you'd like to discuss your coverage or have your claim reviewed in more detail, please contact our Customer Service team at 1-800-332-4177. We'd be happy to review your concerns and answer any questions you may have.
I am currently very satisfied with the way Home Safe arrange for the technician to get my refrigerator fixed Hassim Ali
It's wonderful to know everything has gone smoothly with your service request so far. We're glad we could help connect you with a technician to get your refrigerator taken care of. We look forward to continuing to provide you with a positive experience.
My hot water heater had failed and other than my deductible, HomeSafe covered its replacement. I had water pressure problems that made the installation difficult but the contractor continued to return until the pressure problems were resolved.
It's wonderful to know your claim was handled smoothly and that everything came together despite the unexpected challenges during the installation. We're glad the issue was seen through to completion. If you ever need anything else, we're just a phone call away.
Unfortunately, my July payment was denied due to fraud on the card being used. I received a call the day after, called back and they took care of it. Thank you for your dedication to your customers.
Jeffrey, we're glad our team was able to help get everything straightened out quickly. It's always our goal to make situations like these as easy as possible. Thank you for your kind words, and we look forward to assisting you again in the future.
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