Home Warranty Inc.

Love to hear this! Thanks for sharing.

Brialle is outstanding and goes above and beyond for her clients! Thanks for giving her (and us) a shout out!

Thank you for your feedback. We're sorry to hear this claim experience did not meet your expectations. We understand your frustration with the time it took to resolve the claim. Our records show that a reimbursement check for $500 was approved and mailed on July 29. We also understand your concern regarding the coverage limit. As outlined in your service agreement, clothes washers are subject to a $500 maximum benefit for the plan level you selected. While coverage details may not always be top of mind, we appreciate the opportunity to clarify them. Thank you for your continued business over the years.

Love to hear this! Thanks for sharing.

Thanks for the feedback - we needed proper address information to match the invoice to the claim. Your reimbursement was processed 7/31 and mailed the next business day. Please allow 7-14 business days for your payment to arrive via USPS.

Thanks for the feedback. We show we finally received a copy of the paid work invoice on 7/13 and processed your claim that same day.

Thanks for the feedback - the model and serial number on the invoice is not required but we do often need that information during the claims process so we can check parts pricing and availability. We will review the calls and train up as needed. Our aim is to make the process easy and quick.

Thanks for trusting us with your home - we do not take that lightly. Appreciate the review!

While home warranties can help reduce the cost of covered repairs, coverage is subject to the terms, conditions, limitations, and exclusions of the service agreement. We strive to be transparent about coverage and reimbursements, so homeowners understand what is and is not eligible under their plan. We value your feedback and would welcome the opportunity to assist you further and are committed to providing a better experience moving forward. If there are any additional questions regarding your reimbursement or coverage, please contact our Customer Care team.

Thanks so much for sending in a review! And for being a loyal customer!

Thanks for the feedback! Glad to have you as a customer.

We received a copy of the invoice from Spin Cycle indicating you would be taking the cash out option towards a new microwave. We had paid Spin Cycle the amount allotted for your claim. They also tried to reach you on 7/20 and when they found out you had purchased from another entity, they mailed a check to you on 7/30. If you have not received your check within 7-10 days, please reach out to us or Spin Cycle.

Love to hear this! Thanks for sharing.