Home Warranty Inc. (homewarrantyinc.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
Home warranty is very selective on what they choose to cover in your home. I have been a loyal customer since 2023. I submitted a claim to repair my microwave and they rejected it, because it was a convection microwave. And this was never disclosed to me when I signed on in 2023. Now when I want to cancel, they want me to write a letter and mail it in. When I don't have an account number and there is no sign-in on their website. I would not trust this company at all.
Easy to work with! Able to get a hold of someone immediately had my issue resolved within days. Ease of mind knowing how reliable and quick I was able to resolve my issue.
The online claim form was easy to use. When the technician arrived, calls to your office were answered quickly. Your representatives were polite and efficient. My claim was resolved and payment was issued in less than a week! I'm absolutely blown away by the exceptional service!
I didn’t have the option to choose your company when we bought this house, but I would never choose you. Previous warranty companies would replace appliances. We just bought our house 8 months ago, and our HVAC just went out. You make it sound like a perk for us to choose our own company to come out, but we’ve learned quick that a lot of companies will not work with you.
Professional guidance and timely communications. Payment made promptly, excellent service!
Easy to communicate
Easy and simple process on filing and executing a claim.
Love to hear this! Thanks for sharing.
Brielle from the warranty company was outstanding!! She made sure everything was completed in a timely manner. The company they recommended was very good got us up a running.
Brialle is outstanding and goes above and beyond for her clients! Thanks for giving her (and us) a shout out!
Took too long to resolve the claim. Still have not been paid. Details were not clear. Submitted invoice twice before accepted. Not aware of a cap on clothes washers.
Thank you for your feedback. We're sorry to hear this claim experience did not meet your expectations. We understand your frustration with the time it took to resolve the claim. Our records show that a reimbursement check for $500 was approved and mailed on July 29. We also understand your concern regarding the coverage limit. As outlined in your service agreement, clothes washers are subject to a $500 maximum benefit for the plan level you selected. While coverage details may not always be top of mind, we appreciate the opportunity to clarify them. Thank you for your continued business over the years.
Everything went smoothly and in a timely manner
Love to hear this! Thanks for sharing.
Claims personnel handled submitting the claim did a good job. Claim has not yet been paid. I submitted the original invoice without including my street address. A second copy of invoice was submitted with the proper address included. I’m awaiting the claim being paid.
Thanks for the feedback - we needed proper address information to match the invoice to the claim. Your reimbursement was processed 7/31 and mailed the next business day. Please allow 7-14 business days for your payment to arrive via USPS.
The authorization handling went well, but the reimbursement process was mishandled. Had to call to identify everything was sent properly.
Thanks for the feedback. We show we finally received a copy of the paid work invoice on 7/13 and processed your claim that same day.
Things need to be explained better and sooner to what is actually needed , one example I was told after the job was complete to send in a copy of the receipt only to find out I need an invoice with address .model numbers , serial numbers , a description of work performed . That’s not an easy ask to go back to the contractor multiple times for paper work. Other than that you guys were fantastic to talk to even when I was frustrated and not so courteous
Thanks for the feedback - the model and serial number on the invoice is not required but we do often need that information during the claims process so we can check parts pricing and availability. We will review the calls and train up as needed. Our aim is to make the process easy and quick.
It was easy to file and I got my reimbursement back quickly. But I was told by the agent on the phone when I filed the claim that all I had to pay was a $100.00 deductible. But when it came down to it I had to pay over $1,500.00 and was only reimbursed $650.00. I feel that I was very misled.
Trust and understanding is what a home warranty company needs, and they showed that during this tough occasion of getting us through it
Thanks for trusting us with your home - we do not take that lightly. Appreciate the review!
I thought a warranty was so I wouldn't have any unexpected bills in relation to having just bought a home. This policy does not give that.
While home warranties can help reduce the cost of covered repairs, coverage is subject to the terms, conditions, limitations, and exclusions of the service agreement. We strive to be transparent about coverage and reimbursements, so homeowners understand what is and is not eligible under their plan. We value your feedback and would welcome the opportunity to assist you further and are committed to providing a better experience moving forward. If there are any additional questions regarding your reimbursement or coverage, please contact our Customer Care team.
Excellent and efficient customer service and courtesy are always top notch. We have been customers since purchasing our home in 2015. All interactions with our Home Warranty Inc. representatives have been positive and extremely gratifying. We are so fortunate to have them in our corner.
Thanks so much for sending in a review! And for being a loyal customer!
This was our first claim with Home Warranty and it went super smooth. The online portal is a mess to figure out, but they apologized and said to just call each time. The calls were easy and they helped with every step!! So, glad we have this coverage on our home.
Thanks for the feedback! Glad to have you as a customer.
I still don’t have a replacement microwave. Mine still doesn’t work. The ball was dropped and I have nothing to use.
We received a copy of the invoice from Spin Cycle indicating you would be taking the cash out option towards a new microwave. We had paid Spin Cycle the amount allotted for your claim. They also tried to reach you on 7/20 and when they found out you had purchased from another entity, they mailed a check to you on 7/30. If you have not received your check within 7-10 days, please reach out to us or Spin Cycle.
From the initial call to open a claim to the end process was easy! Everyone involved that I spoke to was so nice.
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