For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Home Services

Home Warranty Inc.

64 reviews

4.064 reviews
Write a review

About Home Warranty Inc.

Data updated
Website
homewarrantyinc.com
Category
Home Services
Location
United States · Rock Rapids
Status
Unclaimed
Last 12 months
64 reviews
Replies to negative
83% (10/12)
Do you own Home Warranty Inc.? Claim this profile for free and start replying to reviews.

Is Home Warranty Inc. legit?

Home Warranty Inc. (homewarrantyinc.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-10.

What people say

W
Willie Thomas · 1 review · Verified · Experienced 2026-06-17 ·

my experiences have been very good.

I have received good service with my claims. Have rec0mmended it to friends.

Reply from Home Warranty Inc.2026-08-03

Love to hear this! Thanks for sharing.

K
Kimberly · 1 review · Verified · Experienced 2026-07-28 ·

I have had no issues with filing claims…

I have had no issues with filing claims or processing invoices and payments. You are easy to reach when I have questions, no long waiting on the phone, and no AI robot responses. Your process makes it easy!

Reply from Home Warranty Inc.2026-08-03

We aim for quick and easy! Thanks for sharing about your experience.

c
customer · 1 review · Verified · Experienced 2026-07-23 ·

The ease of the process and the…

The ease of the process and the customer service were great.

Reply from Home Warranty Inc.2026-08-03

Love to hear this! Thanks for sharing.

c
customer · 1 review · Verified · Experienced 2026-07-27 ·

My experience was good your company was…

My experience was good your company was helpful in many ways

Reply from Home Warranty Inc.2026-08-03

Appreciate the feedback! Happy to help.

J
Jennifer Wolfley · 2 reviews · Verified · Experienced 2026-07-23 ·

Not a true home warranty company, it’s a reimbursement company

Customer service was great. The process to make claims is not. Having to pay $100 out of pocket for a derive call is boarderline too expensive. The idea of getting reimbursed defeats the main need home owners have for a home warranty. Many of us can’t afford the high costs of replacing a machine, the reimbursement amount didn’t cover the full cost of replacement. Home warranty is not an ideal company to work with. We are not staying.

Reply from Home Warranty Inc.2026-07-27

Thanks for the feedback - where we do have preferred contractors, they bill us directly. However, when offering contractor of choice, many of these ask to be paid at the time of service which necessitates reimbursement to the client - which happens within 4 business days of receiving a completed work invoice.

S
Sherri · 2 reviews · Verified · Experienced 2026-07-24 ·

I forgot to contact Home Warranty…

I forgot to contact Home Warranty before I had a new water heater put in. I called them to let them know of my mistake. They went ahead and approved my claim anyway! So thankful they were understanding of my mistake. I won't forget to call them the next time I have a claim!!

Reply from Home Warranty Inc.2026-07-27

Appreciate the review!

R
Retired grandma · 2 reviews · Verified · Experienced 2026-07-23 ·

I’m glad I received something and…

I’m glad I received something and quickly from this warranty. The process to receive check was very easy. However the entire a/c unit needed replacement but I only received $1000. A/c units cost much much more than that. I spent a few months getting estimates and was fortunate to find an honest installer who allowed the low price of $6500. Still to receive only 1/6th of the total cost is a bit of an insult.

Reply from Home Warranty Inc.2026-07-27

Appreciate the feedback!

L
Linda · 1 review · Verified · Experienced 2026-07-24 ·

Explained the process fully

Reply from Home Warranty Inc.2026-07-27

Appreciate the feedback!

B
Bernie Mullins · 3 reviews · Verified · Experienced 2026-07-17 ·

Great service

Great service. Never been disappointed. Great company.

Reply from Home Warranty Inc.2026-07-27

Love to hear this! Thanks for the review.

D
Diana Hayes · 5 reviews · Verified · Experienced 2026-07-23 ·

It was easy and fast to file a claim

It was easy and fast to file a claim. Then everything was fast and convenient. I am very happy with my experience.

Reply from Home Warranty Inc.2026-07-27

Glad to hear! Thanks for the review.

B
Brindas · 1 review · Verified · Experienced 2026-07-21 ·

Customer service always goes above and…

Customer service always goes above and beyond to help us resolve whatever issues we’ve had, and we’ve unfortunately had a couple. Directions on how to submit receipts for our claim and the next steps in the claim are always clear and if we call back with questions, they take the time to answer them without feeling rushed.

Reply from Home Warranty Inc.2026-07-23

Happy to help! Thanks for taking the time to review!

S
Stephanie Griffis · 1 review · Verified · Experienced 2026-07-21 ·

Best Home Warranty!

This company goes the extra mile to help with this entire process.

Reply from Home Warranty Inc.2026-07-23

Honored to serve - thanks for the review!

c
customer · 1 review · Verified · Experienced 2026-07-22 ·

Very difficult to answer questions

Very difficult to answer questions, could not explain things in a timely manner.

Reply from Home Warranty Inc.2026-07-27

Thanks for the feedback - our Quality Assurance team is reviewing the calls and interactions from your claim and will train up as needed.

J
J.K · 1 review · Verified · Experienced 2026-07-22 ·

Home Warranty That Didn't Help

I am very disappointed with my experience. The claims process was frustrating, communication was poor, and I felt like I had to do all the follow-up myself. Even when I explained the issues, I did not receive the help I expected. I purchased a home warranty for peace of mind, but unfortunately, it did not provide the support I needed. I cannot recommend this company based on my experience.

Reply from Home Warranty Inc.2026-07-27

Thanks for the feedback - we are reviewing the calls and interactions from your claim and will address any training needs.

c
customer · 1 review · Verified · Experienced 2026-07-20 ·

Easy to file the claim

Easy to file the claim. Friendly customer service.

Reply from Home Warranty Inc.2026-07-22

Thanks for the review! Much appreciated.

J
Joe Gillenwater · 1 review · Verified · Experienced 2026-03-30 ·

Home Warranty Inc

Home Warranty Inc. is on top of it. Had a technician on site within an hour or so. The technician diagnosed the problem and had the parts ordered before they left. They assured us that this issue would be taken care of and no disruption to anything and followed thru with their word. I have had a couple home warranties and I am here to tell you they are the best of the best. Top shelf service and technicians. Thank you guys for standing up to your commitment and customer service.

Reply from Home Warranty Inc.2026-07-22

Love to hear this! Thanks for taking the time to review your experience.

L
Linda · 4 reviews · Verified · Experienced 2026-07-21 ·

Never have a problem

Never have a problem! Ty for everything. Thankful for thecwarranty

Reply from Home Warranty Inc.2026-07-22

Thankful to have you as a customer! Appreciate the review.

P
PAUL DROBNITCH · 3 reviews · Verified · Experienced 2026-07-21 ·

The claims process is quick and…

The claims process is quick and efficient. No red tape to fight through

Reply from Home Warranty Inc.2026-07-23

There is enough red tape in the government - we try to keep it "red tape free" here! Thanks for the review! Much appreciated.

c
customer donna · 1 review · Verified · Experienced 2026-07-14 ·

home warranty people very friendly and…

home warranty people very friendly and helpful.

Reply from Home Warranty Inc.2026-07-23

Love to hear this - thanks for the review!

G
Greg · 1 review · Verified · Experienced 2026-07-21 ·

Just waiting on a check

Reply from Home Warranty Inc.2026-07-23

As of 7/22, your check is en route! Thanks for the review.