my experiences have been very good.
I have received good service with my claims. Have rec0mmended it to friends.
Love to hear this! Thanks for sharing.
Home Warranty Inc. (homewarrantyinc.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
I have received good service with my claims. Have rec0mmended it to friends.
Love to hear this! Thanks for sharing.
I have had no issues with filing claims or processing invoices and payments. You are easy to reach when I have questions, no long waiting on the phone, and no AI robot responses. Your process makes it easy!
We aim for quick and easy! Thanks for sharing about your experience.
The ease of the process and the customer service were great.
Love to hear this! Thanks for sharing.
My experience was good your company was helpful in many ways
Appreciate the feedback! Happy to help.
Customer service was great. The process to make claims is not. Having to pay $100 out of pocket for a derive call is boarderline too expensive. The idea of getting reimbursed defeats the main need home owners have for a home warranty. Many of us can’t afford the high costs of replacing a machine, the reimbursement amount didn’t cover the full cost of replacement. Home warranty is not an ideal company to work with. We are not staying.
Thanks for the feedback - where we do have preferred contractors, they bill us directly. However, when offering contractor of choice, many of these ask to be paid at the time of service which necessitates reimbursement to the client - which happens within 4 business days of receiving a completed work invoice.
I forgot to contact Home Warranty before I had a new water heater put in. I called them to let them know of my mistake. They went ahead and approved my claim anyway! So thankful they were understanding of my mistake. I won't forget to call them the next time I have a claim!!
Appreciate the review!
I’m glad I received something and quickly from this warranty. The process to receive check was very easy. However the entire a/c unit needed replacement but I only received $1000. A/c units cost much much more than that. I spent a few months getting estimates and was fortunate to find an honest installer who allowed the low price of $6500. Still to receive only 1/6th of the total cost is a bit of an insult.
Appreciate the feedback!
Appreciate the feedback!
Great service. Never been disappointed. Great company.
Love to hear this! Thanks for the review.
It was easy and fast to file a claim. Then everything was fast and convenient. I am very happy with my experience.
Glad to hear! Thanks for the review.
Customer service always goes above and beyond to help us resolve whatever issues we’ve had, and we’ve unfortunately had a couple. Directions on how to submit receipts for our claim and the next steps in the claim are always clear and if we call back with questions, they take the time to answer them without feeling rushed.
Happy to help! Thanks for taking the time to review!
This company goes the extra mile to help with this entire process.
Honored to serve - thanks for the review!
Very difficult to answer questions, could not explain things in a timely manner.
Thanks for the feedback - our Quality Assurance team is reviewing the calls and interactions from your claim and will train up as needed.
I am very disappointed with my experience. The claims process was frustrating, communication was poor, and I felt like I had to do all the follow-up myself. Even when I explained the issues, I did not receive the help I expected. I purchased a home warranty for peace of mind, but unfortunately, it did not provide the support I needed. I cannot recommend this company based on my experience.
Thanks for the feedback - we are reviewing the calls and interactions from your claim and will address any training needs.
Easy to file the claim. Friendly customer service.
Thanks for the review! Much appreciated.
Home Warranty Inc. is on top of it. Had a technician on site within an hour or so. The technician diagnosed the problem and had the parts ordered before they left. They assured us that this issue would be taken care of and no disruption to anything and followed thru with their word. I have had a couple home warranties and I am here to tell you they are the best of the best. Top shelf service and technicians. Thank you guys for standing up to your commitment and customer service.
Love to hear this! Thanks for taking the time to review your experience.
Never have a problem! Ty for everything. Thankful for thecwarranty
Thankful to have you as a customer! Appreciate the review.
The claims process is quick and efficient. No red tape to fight through
There is enough red tape in the government - we try to keep it "red tape free" here! Thanks for the review! Much appreciated.
home warranty people very friendly and helpful.
Love to hear this - thanks for the review!
As of 7/22, your check is en route! Thanks for the review.
64 reviews matching