Home Warranty Inc. (homewarrantyinc.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
Home warranty had clear communication on the steps to take, how and what information they needed in order to finish my claim. I appreciate the service, and follow through.
We appreciate having you as a client! Thanks for taking the time to review.
This warranty is terrible. They will not repair or replace a failed system. They cover only specific parts and only up to a small cap. My central air conditioning failed. It was an R22 system which is no longer used. They did not have a contractor of their own, so I had to find one. After contacting 4 local contractors, none of them would work on a R22 system. So my central ac had to be replaced. I purchased additional coverages to the original warranty plan provided with my home purchase. That proved to be useless. They did not have my system repaired or replaced. I was left without air conditioning for over a week during a heat wave. And I'm a disabled Veteran. Their marketing and advertising material makes coverage sound great and sufficient. It is anything but. They paid $1,500.00 for the ac part that failed and $500.00 for freon conversion, which they originally missed. I had to pay the entire cost out of my pocket, and then wait for reimbursement of the covered amount from the home warranty. A $2,000.00 reimbursement payment to me was an insult and did not cover even half the cost of the needed ac replacement. I was left having to pay the balance of this expense. They also advertise "emergency heat and ac units." That's not true. They'll only provide a unit if claim approval takes longer than 48 hours, and the coverage amount is capped at $150.00. That will cover nothing. You could be weeks without heat or ac and this company will do nothing. I talked to the claims representative on my claim. He was unhelpful and very "smug" in his response, hiding behind contract terms and small cost caps. This warranty company is next to useless and will pay out a very small amount compared to the actual cost of repair/replacement. You will be on your own and left with a large bill. What a waste of money. Be ware. I would avoid this company!!!
Sorry to hear of your disappointment. We aim to be as transparent as possible with our claims coverage, outlining our reimbursement amounts by component level in the terms and conditions.
The claim was closed before I could schedule the appointment. There should not be a specific timetable for an appointment to be made when you're asking for someone to be present for tge appointment as that requires coordinating schedules, sometimes with multiple people.
Hi Sarah - we do not see a closed claim for you? There are two from 6/11 that are both in "Scheduling" status - waiting on contractor diagnosis. The other two are in Approved Paid status. The request for review was based on the most recent paid furnace claim.
Thanks for the review! Much appreciated.
Glad to hear! Thanks for the review.
Thanks for the feedback - we do have different plan levels with higher dollar limits. We aim to be as transparent as possible on our coverage, even down to the component level. We certainly regret you were less than satisfied.
Warranty process was quick and easy. They made it very clear as to what was covered and what wasn't and paid promptly.
Glad to hear! Thanks for the review.
The staff are so friendly. They ask questions to make sure they know exactly what's going on. Gives all the information needed.
Glad to hear! Thanks for the review.
I wish I can give this place zero reviews.They are the most horrible customer service. They don't fix but they break stuff, and they want you to pay over and over again. So the mechanic comes back and they still charge you every time. I will never, ever go back with them.I will cancel my policy. Do not get it that's horrible.
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Quick response to my call. They were helpful throughout the process. Denise is always helpful.
Denise is amazing - thanks for the review!
The process was straight forward and fast. The e-check was easy to navigate. Staff was friendly and helpful. Thank you for everything.
Great to hear - thanks for the review!
I've been paying for this home warranty for 19 years. However, when my 32-year old A/C unit failed, I was offered a fraction of what it would cost to fix it. I would have been FAR better off to save my money over 19 years than pay for this useless warranty. Needless to say, I promptly canceled and would not recommend.
We regret to hear of your dissatisfaction. The issues with your AC were all part of the outside condenser unit so that is what we priced for replacement at its current capacity (3 ton). We understand you wanted to replace the inside components as well however they were still in working order.
Quick filing of all claims, and they take care of it all with quick reimbursement.
Great to hear - thanks for the review!
Did not dislike, the company is doing ok
Fair enough - thanks for the review.
We try to balance the rapidly rising cost of service against an affordable plan price and thread that needle well - we don't always get it right. Appreciate the feedback.
I had no issues getting the work approved, it was a very easy process even though some of it was not during normal business hours.
Great to hear - thanks for the review!
clear and concise. easy instructions to follow
We aim for clear and easy - thanks for the review!
I felt like everything was explained to me very well throughout the process and was handled very quickly.
Great to hear - thanks for the review!
All contact with assistants on phone was a good experience.
Love to hear this! Appreciate the review.
Thanks for the review!
64 reviews matching