HospitalGiftShop.com

Thank you for your feedback, and we’re very sorry for the delays and lack of communication. We’re glad our team was able to assist with rerouting, but we understand how frustrating it was for the delivery to arrive later than expected without an update. This is not the experience we aim to provide. We truly appreciate you bringing this to our attention and apologize again for the inconvenience.

Thank you so much for your kind words! We’re glad we could help get everything sorted and ensure your flowers arrived on time. It’s wonderful to hear our team was helpful and kind—we truly appreciate your feedback!

Thank you so much for sharing! We’re thrilled to hear how quickly your order was delivered and that the process was so easy. We hope your grandson loved his gifts—we truly appreciate your kind feedback!

Thank you for giving us a chance! We’re glad everything worked out and that your flowers were delivered on the day you needed. We truly appreciate your feedback!

Thank you so much for your kind feedback! We’re glad to hear the ordering process was simple and your gift was delivered on time. We appreciate your flexibility with the substitution and are happy our team could quickly assist you in selecting a great alternative. We truly appreciate your support!

Thank you so much for your kind words! We’re delighted to hear that you had a great experience from start to finish. It truly means a lot to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future!

Thank you for your feedback. We’re sorry the arrangement didn't meet your expectations and understand your disappointment. We want to follow up with you and the florist about the quality. As for the delivery fee, we offer free delivery on select items through partner hospital gift shops, but this location is not one of them, and the fee was shown at checkout. We value your input and would love the opportunity to make things right.

We sincerely apologize for the delay and the frustration this has caused. We completely understand your concerns, especially given the delivery issue and the time that has passed. A refund for the delivery fee was issued, but we’re sorry if this was not clearly communicated or if there has been any delay in it reflecting on your end. Depending on your financial institution, refunds can sometimes take a few business days to appear. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.

Thank you for sharing your experience! We’re glad the flowers were delivered on time and made a great impression. We apologize for the mix-up, but we are happy we could resolve it quickly. It’s wonderful to hear the replacement was well received. We appreciate your kind words and look forward to helping you again!

Thank you for your feedback! We’re so glad to hear your order arrived quickly and that you enjoyed it. We truly appreciate you sharing your experience and look forward to serving you again!

Thank you for your understanding and for sharing your experience. While we always strive for same-day delivery, certain hospital restrictions can occasionally cause delays. We’re glad to hear our team kept you informed throughout the process and that your order was successfully delivered. We truly appreciate your patience and your kind feedback!

Thank you for your kind feedback! We’re so glad to hear the arrangement was beautiful and delivered quickly. We truly appreciate you taking the time to share your experience and hope to serve you again soon!

Thank you so much for your kind feedback! We’re glad our flexible delivery helped make the process less stressful. It means a lot to us that you’d choose us again—we truly appreciate your support!

Thank you for your feedback, and we’re truly sorry for the frustration you experienced. We understand the importance of direct contact and apologize for any difficulty you had in reaching us. While we offer text and email support for convenience, we know that speaking with a live representative is sometimes preferred. Regarding cancellations, some hospital units do have restrictions on live flower deliveries. We also understand your concerns about the restocking fee and would like to review this further with you. We'll be in touch soon to discuss it. Thank you for your patience.

Thank you so much for sharing this! We’re glad our team was able to follow up and make sure the balloon reached the right person, even with limited information. It means a lot to us that we could help make that connection happen!

Thank you so much for your kind words! We’re glad we were able to stay in touch and ensure your order reached the recipient despite the room change. It means a lot to hear that our team went above and beyond. We truly appreciate your support!

Thank you for sharing your feedback with us. We are truly sorry for the disappointment you experienced and understand how important it is to receive what you expected. We acknowledge your concerns about the substitution and agree that you should have been informed before that change. While we note in our item descriptions that flowers may be substituted, we recognize that these substitutions should better reflect the overall theme of your order. We also apologize for the lack of communication regarding this issue. Although we issued a partial refund, we realize it may not fully address your concerns. Your input is invaluable to us, and we appreciate you taking the time to bring this to our attention.

Thank you for bringing this to our attention, and we’re truly sorry for this experience—especially given the circumstances. We understand how important it was for your friend to receive these flowers, and we apologize for the confusion with the delivery and the delays that followed. This is not the level of service we aim to provide. A full refund has been issued, and we sincerely regret that we were unable to complete your order as intended. We appreciate you sharing your feedback and are very sorry for the frustration this caused.

Thank you so much! We’re glad you loved the flowers—we truly appreciate you sharing your experience!

Thank you for sharing your experience. We apologize for the difficulty in getting an update and understand how frustrating that can be, especially when sending a gift for a new baby. Orders placed before 1 PM in the recipient’s time zone qualify for same-day delivery, but times aren’t guaranteed. We appreciate your feedback and will use it to improve communication. Thank you for your input.