HospitalGiftShop.com

Thank you so much for your kind words! We’re so glad the ordering process was easy and that we could still deliver as promised, even from a different hospital location. It means a lot to hear it made your friend’s day—we truly appreciate your support and look forward to serving you again!

We’re very sorry the flowers did not reach your granddaughter at the hospital, but we’re so glad we were able to have a bouquet delivered to her home the very next day. It means a lot to us that you appreciated the extra effort, and we’re happy to hear the flowers were beautiful. Thank you for your kind feedback!

Thank you so much for sharing this—we’re so glad to hear your co-worker loved the arrangement. Wishing them all the best for a smooth recovery.

We’re so happy to hear this—thank you for sharing! It means so much to know your little patient was thrilled. Wishing them all the very best!

We sincerely apologize for the delay in delivering your floral arrangement to the hospital. Timely delivery is especially important when sending well wishes to a loved one, and we’re very sorry we weren’t able to meet that expectation. We hope to have the opportunity to serve you again in the future.

We truly apologize for the delay in delivering your floral arrangement to the hospital. We understand how important it is to send well wishes to a loved one on time, and we regret not meeting that expectation. We value your support and hope to have the chance to serve you better in the future.

Thank you for trusting us with such a meaningful gesture. We’re honored we could help you recognize the nurses, and we’re so glad to hear they found the arrangement beautiful. We’re also happy that the option to add a box of candy helped make it even more special.

We deeply apologize for the delivery issues you experienced with your order. Despite our tracking showing that the balloons were delivered, we understand they were not received. We issued a replacement and a refund to resolve the situation. Thank you for your patience, and we are working to prevent this from happening in the future. Your satisfaction is important to us!

Thank you so much for your kind words! We’re thrilled to hear you loved the arrangement and that it made such a lovely impression. We’re also glad the stuffed animal added that extra special touch. We truly appreciate your recommendation!

Thank you for highlighting our delivery and communication! We’re glad our team could provide quick service and accommodate a secondary delivery address to ensure your gift reaches the recipient even if plans change. We truly appreciate your feedback.

We are sorry to hear about the confusion with your order total. It can be frustrating when things aren’t clear. We want to assure you that we looked into it, and we can see that one of your items was from our partner gift shop, which didn’t have a delivery fee. The mylar balloons, however, were delivered from another location to the hospital, which is why a delivery fee was applied. I hope, despite this mix-up, that your recipient loved everything they received! If you have any other questions or need further assistance, please don't hesitate to reach out.

We apologize for the delay in delivery and the missing signature on the card message. We understand a two-day delay is disappointing. Our "Same Day Delivery" policy is clear, but we fell short this time. To qualify for same-day delivery, orders must be placed by 1 PM (in the delivery time zone) from Monday to Friday. Orders placed after 1 PM or on weekends will be delivered as soon as possible. Thank you for your feedback. If you have further questions, don't hesitate to get in touch with us at 567-267-7600 or visit https://hospitalgiftshop.com/help.aspx.

Thank you so much for the 5-star rating! We’re thrilled to hear you had a great experience with our customer service. Your support means a lot to us!

We sincerely apologize for the delay and the frustration this experience caused. We understand how important timely delivery and clear communication are. While we did receive your voicemail requesting cancellation, it also indicated that we should proceed with delivery that day, which is why the order was fulfilled. That said, we completely understand the inconvenience this caused, and a full refund will be issued. We appreciate your feedback and are actively working to improve both our delivery timing and communication to help prevent situations like this in the future.

We’re very sorry for the delay in delivery and the confusion caused by the delivery updates. We understand how disappointing it is to place an order expecting a timely arrival. The gift shop item was delivered the same day, and the balloons followed the next day; however, the delivery confirmation was unfortunately delayed. This is not the experience we aim to provide, and we are working to improve our communication. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.

We’re so glad to hear your loved one received the gift, but we’re sorry for any confusion regarding the gift message. The order was placed with the gift card message listed as “blank,” so no message was included at the time of delivery. We understand how important it is for recipients to know who their thoughtful gift is from, and appreciate you bringing this to our attention.

Thank you for your feedback, and we’re very sorry for the frustration and disappointment. We apologize that the flowers did not meet expectations and that the card was missing. We also understand how the delivery timing was frustrating. In this case, the hospital requires the patient’s full legal name to accept deliveries, and same-day delivery applies Monday–Friday on eligible items, as noted on our site. A partial refund has been issued, and while we understand that doesn’t fully make up for the experience, we truly appreciate you bringing this to our attention.

Thank you for your kind words! We’re so glad the process was quick and easy and that the product exceeded your expectations. We truly appreciate your feedback!

We understand your concern about the flowers and the bear not matching the picture, and we apologize for any disappointment this may have caused. Your feedback is important, and we take it seriously. As noted in our item description, substitutions are necessary when certain flowers are unavailable due to seasonal or supply issues. We are committed to maintaining the bouquet’s quality and value, and we look forward to resolving this with you.

Thank you for your feedback, and we’re sorry for the frustration this caused. Our records show the order was delivered the same day it was placed. We understand the end-of-day notification may have made it seem otherwise, and we apologize for any confusion. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.