HospitalGiftShop.com

CHEAP & LATE Flowers did not arrive…

CHEAP & LATE Flowers did not arrive same day. When they arrived, the $90 bought me 4 carnations, 3 roses, and filler from the local Harris Teeter.

Item was delivered as ordered

Item was delivered as ordered. But delivery fee seems rather excessive when I thought I was buying from the gift shop within the hospital.

I would give them a zero if possible

I would give them a zero if possible! I first tried ordering by phone with the Weill Cornell gift shop but was told there was only one staffer there who could not handle the order, and advised ordering online through this site. I did so. After paying an extra $20 for the "delivery fee" I learned that they are unable to deliver to patient rooms. I was told that either a patient's visitor/family member OR a staff person from the patient's floor would have to pick up the flowers. There ensued 3 days of confusing and repetitive texts and emails with this service. They asked for - and I gave - the patient's husband's cellphone number, supposedly so the pick-up could be coordinated. The husband tried to locate the flowers in 2 separate places in the hospital but with no luck. I have asked for a full refund, since the patient was discharged today.

Too long to deliver!

I placed an order on Saturday afternoon. There was no delivery on Sunday which is somewhat understandable. NOT DELIVERED ON MONDAY. NOT DELIVERED TO FACILITY UNTIL TUESDAY AT 6:58 PM!!! Not sure what time it was delivered to her room. Wednesday I believe. Should have ordered from a different vendor.

You guys were awesome

They went above and beyond

The flowers I ordered for a hospitalized loved one were delivered, but the volunteer staff did not take the flower to the pt at that time. My loved one was transferred out of the hospital the next day and the volunteer office at the hospital would take no responsibility receiving the flowers and not yet delivering them to the patient. Hospital Gift Shop went back to hospital, retrieved the flowers, and then drove then to my loved ones new facility. Such a breath of fresh air to get that kind of customer service nowadays. I will definitely order again.

Delivered flowers but not plush bear

Delivered flowers but not plush bear. Unable to return and deliver bear but did immediately issue refund Two stars for inattention to detail

Beautiful fruit arrangement and was a…

Beautiful fruit arrangement and was a necessary purchase for a dear family member, but PRICES are CRAZY EXPENSIVE!!!! Even though, it was appreciated and delivery was smooth and on time.

I really liked that while being in the…

I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient has already left the hospital! Awesome!

Efficient and clear ordering

Efficient and clear ordering. They asked questions when necessary. Quick delivery.

My order was not delivered to the…home

My order was not delivered to the patient while in the hospital. Then I received a message that said they would deliver it to the home. After that I received a message that said they could not deliver it. I responded saying I was told they would. Finally she received the balloons several days after she was home. I also tried to send a stuffed animal to patient and was told “this wasn’t an add on”. Your online store is extremely difficult to use. I had to call in my order and this is a children’s hospital and you have only a few gifts for children and then you can’t always prefer them. I have dealt with other children’s hospitals and have never seen anything so limited and difficult. The only reason I gave a 3 was because my niece finally received the balloons otherwise I would have given a 1.

Thank you for delivering on time and…

Thank you for delivering on time and with a smile

You never delivered the gift

You never delivered the gift. I messaged the company Day after Day approving a change and you guys never delivered anything. I was emailed I would receive a refund but haven’t. I have disputed the charges with my credit card company.

Delivered late and no gift message

This was delivered a day late and they didn’t fill out the card with my gift message so the recipient didn’t know it was from me.

The flowers were beautiful 😍

They got the gift put together and…

They got the gift put together and delivered on the promise of same day service. According to the recipient it was fresh and well made.

The tray was beautiful and delivered in…

The tray was beautiful and delivered in a timely fashion.

Actual flowers looked nothing like photo

I am only giving two stars because my son’s girlfriend received her flowers less than an hour after I ordered. That is the only positive. The bouquet arrived looking nothing like what was pictured on the website, which was full and beautiful. This was about 1/4 the size and looked like someone had stomped on it first. I was embarrassed to see how it looked upon arrival and for the price I paid, this service should be ashamed.

What happened???

I don’t know if it’s the company, or the florist the contracted with, but had problems with my order and who knows if it would have happened if I hadn’t followed up. First the deliver was delayed to where my family member discharged from hospital to home. Then it took few more days for my order to be delivered to their house. I ordered a healing serenity bouquet plant and get well artisan flowers of the day, and only flowers were delivered. This company did refund the delivery fee. But the order and delivery didn’t meet my expectations. Ordered July 18 and delivered today, July 24.

Horrible experience

I ordered flowers 2 days ago and they have not been delivered. Getting through to customer service is nightmare. Twice promised call backs and still nothing.