HospitalGiftShop.com (hospitalgiftshop.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
Placed the order on a Friday to be delivered Saturday. Was not delivered Saturday, called spoke to someone very nice. I let her know that the couple was leaving the hospital (Sunday) and she rerouted it to our friends house and said it would be delivered monday. She said something happened and no one contacted us to let us know anything. The delivery did not get there until Tuesday afternoon.
Reply from HospitalGiftShop.com2026-03-25
Thank you for your feedback, and we’re very sorry for the delays and lack of communication. We’re glad our team was able to assist with rerouting, but we understand how frustrating it was for the delivery to arrive later than expected without an update. This is not the experience we aim to provide. We truly appreciate you bringing this to our attention and apologize again for the inconvenience.
Amazing flowers got there one time even after I had to call and fix my mix up that I made while ordering online . Lady I talked to was very nice and helpful.
Reply from HospitalGiftShop.com2026-03-25
Thank you so much for your kind words! We’re glad we could help get everything sorted and ensure your flowers arrived on time. It’s wonderful to hear our team was helpful and kind—we truly appreciate your feedback!
I ordered at 6:30 p.m. and balloon set with a bear and a frog. Our grandson had his gifts at 6:45 p.m. was extremely easy to order.
Reply from HospitalGiftShop.com2026-03-25
Thank you so much for sharing! We’re thrilled to hear how quickly your order was delivered and that the process was so easy. We hope your grandson loved his gifts—we truly appreciate your kind feedback!
Was a bit hesitant at first, but all in all flowers were delivered on the day needed.
Reply from HospitalGiftShop.com2026-03-25
Thank you for giving us a chance! We’re glad everything worked out and that your flowers were delivered on the day you needed. We truly appreciate your feedback!
Timely delivery. Simple system to order from. My gift was delivered. The balloons I originally ordered were unavailable so the service team let me know and I was easily able to pick different ones for the same cost.
Reply from HospitalGiftShop.com2026-03-25
Thank you so much for your kind feedback! We’re glad to hear the ordering process was simple and your gift was delivered on time. We appreciate your flexibility with the substitution and are happy our team could quickly assist you in selecting a great alternative. We truly appreciate your support!
Great customer service! The customer experience from the beginning to the end was a very good one !
Great customer service!
Reply from HospitalGiftShop.com2026-03-21
Thank you so much for your kind words! We’re delighted to hear that you had a great experience from start to finish. It truly means a lot to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future!
Was disappointed in how skimpy arrangement was. Also was charged for delivery when ad said free delivery
Reply from HospitalGiftShop.com2026-03-21
Thank you for your feedback. We’re sorry the arrangement didn't meet your expectations and understand your disappointment. We want to follow up with you and the florist about the quality. As for the delivery fee, we offer free delivery on select items through partner hospital gift shops, but this location is not one of them, and the fee was shown at checkout. We value your input and would love the opportunity to make things right.
My order was delayed by 2days . They offered me a refund for delivery because it was delivered to the wrong hospital. I agreed to have the flowers delivered with a refund of delivery fee due to the mishap. I have never received the refund. I am waiting for the company to respond to my email and text inquires before I go to Yelp. It will not be good. Service recovery on their part will be huge. I plan to also notify UCSD hospital gift shops of this incident.
Reply from HospitalGiftShop.com2026-03-21
We sincerely apologize for the delay and the frustration this has caused. We completely understand your concerns, especially given the delivery issue and the time that has passed. A refund for the delivery fee was issued, but we’re sorry if this was not clearly communicated or if there has been any delay in it reflecting on your end. Depending on your financial institution, refunds can sometimes take a few business days to appear. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
The flowers were delivered on time and were beautiful. They accidently got thrown away by housekeeping so I called them and they immediately replaced them for no cost and were very nice about it! She loves them and everyone comments on how beautiful they are and how good they smell!
Reply from HospitalGiftShop.com2026-03-21
Thank you for sharing your experience! We’re glad the flowers were delivered on time and made a great impression. We apologize for the mix-up, but we are happy we could resolve it quickly. It’s wonderful to hear the replacement was well received. We appreciate your kind words and look forward to helping you again!
Thank you for your feedback! We’re so glad to hear your order arrived quickly and that you enjoyed it. We truly appreciate you sharing your experience and look forward to serving you again!
Flowers weren't able to be delivered the same day due to patient restrictions; they kept me informed until delivered.
Reply from HospitalGiftShop.com2026-03-21
Thank you for your understanding and for sharing your experience. While we always strive for same-day delivery, certain hospital restrictions can occasionally cause delays. We’re glad to hear our team kept you informed throughout the process and that your order was successfully delivered. We truly appreciate your patience and your kind feedback!
Thank you for your kind feedback! We’re so glad to hear the arrangement was beautiful and delivered quickly. We truly appreciate you taking the time to share your experience and hope to serve you again soon!
So flexible with delivery really helped reduce the stress of sending flowers to the hospital! Would 100% use again!
Reply from HospitalGiftShop.com2026-03-21
Thank you so much for your kind feedback! We’re glad our flexible delivery helped make the process less stressful. It means a lot to us that you’d choose us again—we truly appreciate your support!
I could not get a hold of anyone. It was very hard to find a number. I called so many different flower shops around the area and they all answered and were very helpful. Calling this flower shop was very different., I did receive some texts back I could not get through to talk to an actual person. I’m very frustrated.
Update: they finally called me back after multiple attempts and charged me a 20%restocking fee, even though they could not carry through with the order because the area of the hospital could not receive live flowers. I’m pretty mad about this and I’m going to dispute it. I would order from anywhere else than here.
Reply from HospitalGiftShop.com2026-03-21
Thank you for your feedback, and we’re truly sorry for the frustration you experienced. We understand the importance of direct contact and apologize for any difficulty you had in reaching us. While we offer text and email support for convenience, we know that speaking with a live representative is sometimes preferred. Regarding cancellations, some hospital units do have restrictions on live flower deliveries. We also understand your concerns about the restocking fee and would like to review this further with you. We'll be in touch soon to discuss it. Thank you for your patience.
Called me to make sure my balloon was delivered to the right person. I only know the patient by her nickname but they made sure she got it!
Reply from HospitalGiftShop.com2026-03-21
Thank you so much for sharing this! We’re glad our team was able to follow up and make sure the balloon reached the right person, even with limited information. It means a lot to us that we could help make that connection happen!
My order got confusing with a patient room change and they kept in contact with me and found the recipient. Above and beyond service and so kind!
Reply from HospitalGiftShop.com2026-03-21
Thank you so much for your kind words! We’re glad we were able to stay in touch and ensure your order reached the recipient despite the room change. It means a lot to hear that our team went above and beyond. We truly appreciate your support!
I ordered a beautiful floral arrangement for a very sick friend. When they sent me a picture of the arrangement, I was shocked to find that you substituted tulips one of the cheapest flowers out there. Nowhere near the beautiful arrangement I had selected. I understand sometimes you don’t have the inventory although in today’s day and age I don’t know how your website couldn’t be updated for that fact. But to substitute tulips to me was poor Customer Service. Nobody contacted me and it wasn’t until I contacted you about the switch that I was provided with a refund of $20.
Reply from HospitalGiftShop.com2026-03-21
Thank you for sharing your feedback with us. We are truly sorry for the disappointment you experienced and understand how important it is to receive what you expected. We acknowledge your concerns about the substitution and agree that you should have been informed before that change. While we note in our item descriptions that flowers may be substituted, we recognize that these substitutions should better reflect the overall theme of your order. We also apologize for the lack of communication regarding this issue. Although we issued a partial refund, we realize it may not fully address your concerns. Your input is invaluable to us, and we appreciate you taking the time to bring this to our attention.
I ordered flowers on Monday, five days later still no flowers
I ordered flowers on Monday, March the 9th. Got a text at 7:35pm they had been delivered to hospital. They never made it to the patient’s room, my best friend of 57 years who was in critical condition.
Called your company on Tuesday and said they would be reordered. No flowers.
Discharged from hospital with no flowers, on Wednesday. Keep getting the run around from your company. Now Friday and still no flowers. Refund of 90.89 is the right thing to do.
Reply from HospitalGiftShop.com2026-03-21
Thank you for bringing this to our attention, and we’re truly sorry for this experience—especially given the circumstances. We understand how important it was for your friend to receive these flowers, and we apologize for the confusion with the delivery and the delays that followed. This is not the level of service we aim to provide. A full refund has been issued, and we sincerely regret that we were unable to complete your order as intended. We appreciate you sharing your feedback and are very sorry for the frustration this caused.
I ordered a basket for a new baby and was give a delivery date the same day and at 1pm. No delivery at that time. No one answered my phone call nor email. I kept asking for hours no response. When I finally got someone to respond they could not tell me a time. Finally around 730p the driver was at the hospital. This was my first time and my experience wasn't that great.
Reply from HospitalGiftShop.com2026-03-13
Thank you for sharing your experience. We apologize for the difficulty in getting an update and understand how frustrating that can be, especially when sending a gift for a new baby. Orders placed before 1 PM in the recipient’s time zone qualify for same-day delivery, but times aren’t guaranteed. We appreciate your feedback and will use it to improve communication. Thank you for your input.
