HospitalGiftShop.com (hospitalgiftshop.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
What people say
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Daniel Miller · 3 reviews · Verified · Experienced 2025-12-09 ·
★★★★★
Great service for hospital delivery
Website was very easy order from, the flower shop was in a different hospital but they delivered as promised. Made my friends day said it was the best thing he ate in the hospital. Definitely will be using there services again.
Reply from HospitalGiftShop.com2026-04-02
Thank you so much for your kind words! We’re so glad the ordering process was easy and that we could still deliver as promised, even from a different hospital location. It means a lot to hear it made your friend’s day—we truly appreciate your support and look forward to serving you again!
C
Carmen · 1 review · Verified · Experienced 2026-03-26 ·
★★★★★
The flowers did not make it to my…
The flowers did not make it to my granddaughter at the hospital. However, HospitalGiftShop, resent a bouquet to her home the very next day. I appreciated the extra effort they made to make sure the flowers I ordered were delivered and they were beautiful!
Reply from HospitalGiftShop.com2026-04-02
We’re very sorry the flowers did not reach your granddaughter at the hospital, but we’re so glad we were able to have a bouquet delivered to her home the very next day. It means a lot to us that you appreciated the extra effort, and we’re happy to hear the flowers were beautiful. Thank you for your kind feedback!
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LINDA CLARK · 1 review · Verified · Experienced 2026-03-25 ·
★★★★★
Beautiful flowers delivered same day
My co-worker in the hospital said the arrangement was beautiful.
Reply from HospitalGiftShop.com2026-03-30
Thank you so much for sharing this—we’re so glad to hear your co-worker loved the arrangement. Wishing them all the best for a smooth recovery.
I'm not sure they even tried to deliver to the hospital. I paid for same-day delivery in the morning and they texted that afternoon saying they couldn't deliver that day. Unfortunately I don't have the address of the person I was trying to deliver to, so I ended up getting an $80 hospital bouquet delivered to my house instead (the back-up address). What a waste of money. Call a local florist instead.
Reply from HospitalGiftShop.com2026-03-30
We sincerely apologize for the delay in delivering your floral arrangement to the hospital. Timely delivery is especially important when sending well wishes to a loved one, and we’re very sorry we weren’t able to meet that expectation. We hope to have the opportunity to serve you again in the future.
I bought same day delivery and it was not same day. that's unacceptable.
Reply from HospitalGiftShop.com2026-03-30
We truly apologize for the delay in delivering your floral arrangement to the hospital. We understand how important it is to send well wishes to a loved one on time, and we regret not meeting that expectation. We value your support and hope to have the chance to serve you better in the future.
I had a bouquet of flowers and a box of candy delivered to the nurses that took care of my mom. They said it was beautiful. I didn’t personally see it because mom was already gone before I had it delivered. I was really glad they had the ad-on option of a box of candy.
Reply from HospitalGiftShop.com2026-03-30
Thank you for trusting us with such a meaningful gesture. We’re honored we could help you recognize the nurses, and we’re so glad to hear they found the arrangement beautiful. We’re also happy that the option to add a box of candy helped make it even more special.
It kept saying delivered but it was never delivered!
Reply from HospitalGiftShop.com2026-03-30
We deeply apologize for the delivery issues you experienced with your order. Despite our tracking showing that the balloons were delivered, we understand they were not received. We issued a replacement and a refund to resolve the situation. Thank you for your patience, and we are working to prevent this from happening in the future. Your satisfaction is important to us!
Absolutely incredible, Thank you. The arrangement was stunning and well put together. The smell of the room was lovely. The stuffed animal was thoughtful and cute. Ten out of ten. Would definitely recommend.
Reply from HospitalGiftShop.com2026-03-30
Thank you so much for your kind words! We’re thrilled to hear you loved the arrangement and that it made such a lovely impression. We’re also glad the stuffed animal added that extra special touch. We truly appreciate your recommendation!
They offer fairly quick delivery and clear communication. They are also very accommodating by requesting a secondary address for delivery should the recipient be discharged prior to delivery date.
Reply from HospitalGiftShop.com2026-03-30
Thank you for highlighting our delivery and communication! We’re glad our team could provide quick service and accommodate a secondary delivery address to ensure your gift reaches the recipient even if plans change. We truly appreciate your feedback.
Really upset over the delivery charge! It should be labled better. Over priced. But, when your kid has a horrible inpatient stay and no one is trying to make it better, its the only option.
Reply from HospitalGiftShop.com2026-03-30
We are sorry to hear about the confusion with your order total. It can be frustrating when things aren’t clear. We want to assure you that we looked into it, and we can see that one of your items was from our partner gift shop, which didn’t have a delivery fee. The mylar balloons, however, were delivered from another location to the hospital, which is why a delivery fee was applied. I hope, despite this mix-up, that your recipient loved everything they received! If you have any other questions or need further assistance, please don't hesitate to reach out.
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Sarah Smith · 1 review · Verified · Experienced 2026-03-23 ·
★★★★★
2 day late delivery
Picked this service to deliver for Sunday, after I paid was notified Sunday delivery not available. Then flowers not delivered until Tuesday and signature was not included on card
Reply from HospitalGiftShop.com2026-03-30
We apologize for the delay in delivery and the missing signature on the card message. We understand a two-day delay is disappointing. Our "Same Day Delivery" policy is clear, but we fell short this time. To qualify for same-day delivery, orders must be placed by 1 PM (in the delivery time zone) from Monday to Friday. Orders placed after 1 PM or on weekends will be delivered as soon as possible. Thank you for your feedback. If you have further questions, don't hesitate to get in touch with us at 567-267-7600 or visit https://hospitalgiftshop.com/help.aspx.
Request for Order Cancellation and Feedback on Delivery Experience
Dear Customer Support Team,
I am writing regarding my recent order and to express concerns about the delivery experience. Unfortunately, the flowers I ordered took two days to be delivered, which was far longer than expected.
In addition, I requested to cancel the order after placing a replacement order with another gift shop, but my cancellation request was not acknowledged or acted upon. This caused further inconvenience and disappointment.
Given these issues, I kindly request confirmation that my order will be canceled and that a refund will be processed accordingly. I would also appreciate any information on how such delays and communication gaps can be avoided in the future.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Tony Ribeiro
Reply from HospitalGiftShop.com2026-03-27
We sincerely apologize for the delay and the frustration this experience caused. We understand how important timely delivery and clear communication are. While we did receive your voicemail requesting cancellation, it also indicated that we should proceed with delivery that day, which is why the order was fulfilled. That said, we completely understand the inconvenience this caused, and a full refund will be issued. We appreciate your feedback and are actively working to improve both our delivery timing and communication to help prevent situations like this in the future.
Ordered on Thursday before noon and not delivered until Sunday
Reply from HospitalGiftShop.com2026-03-27
We’re very sorry for the delay in delivery and the confusion caused by the delivery updates. We understand how disappointing it is to place an order expecting a timely arrival. The gift shop item was delivered the same day, and the balloons followed the next day; however, the delivery confirmation was unfortunately delayed. This is not the experience we aim to provide, and we are working to improve our communication. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
We were able to send a heart felt gift to our loved one - however , our loved one didn’t know who the gift was from because there was no gift card “from “
Reply from HospitalGiftShop.com2026-03-27
We’re so glad to hear your loved one received the gift, but we’re sorry for any confusion regarding the gift message. The order was placed with the gift card message listed as “blank,” so no message was included at the time of delivery. We understand how important it is for recipients to know who their thoughtful gift is from, and appreciate you bringing this to our attention.
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Em · 1 review · Experienced 2026-03-23 ·
★★★★★
The flowers weren’t fresh and were…
The flowers weren’t fresh and were much smaller than pictured. The delivery didn’t include a card so the patient had no idea it was from me. They promised to deliver on a Saturday then called and said they’re not open on Saturday and sundays . Do not purchase from this site .
Reply from HospitalGiftShop.com2026-03-25
Thank you for your feedback, and we’re very sorry for the frustration and disappointment. We apologize that the flowers did not meet expectations and that the card was missing. We also understand how the delivery timing was frustrating. In this case, the hospital requires the patient’s full legal name to accept deliveries, and same-day delivery applies Monday–Friday on eligible items, as noted on our site. A partial refund has been issued, and while we understand that doesn’t fully make up for the experience, we truly appreciate you bringing this to our attention.
Thank you for your kind words! We’re so glad the process was quick and easy and that the product exceeded your expectations. We truly appreciate your feedback!
I didn't care for the flower's that were delivered. They looked nothing like the picture on the web site. The Teddy Bear was not what was pictured either.
Reply from HospitalGiftShop.com2026-03-25
We understand your concern about the flowers and the bear not matching the picture, and we apologize for any disappointment this may have caused. Your feedback is important, and we take it seriously. As noted in our item description, substitutions are necessary when certain flowers are unavailable due to seasonal or supply issues. We are committed to maintaining the bouquet’s quality and value, and we look forward to resolving this with you.
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Ann · 3 reviews · Experienced 2026-03-24 ·
★★★★★
The site says same day hospital…
The site says same day hospital delivery if order by 1 pm but they did not deliver even though our order time was well before the deadline. Very bad experience - received note from delivery service at the end of the day, when I couldn’t even go to a local florist drive to the hospital myself to deliver in time. This site is awful. Do not use.
Reply from HospitalGiftShop.com2026-03-25
Thank you for your feedback, and we’re sorry for the frustration this caused. Our records show the order was delivered the same day it was placed. We understand the end-of-day notification may have made it seem otherwise, and we apologize for any confusion. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
