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Events & Entertainment

HospitalGiftShop.com

200 reviews

3.3200 reviews
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About HospitalGiftShop.com

Data updated
Website
hospitalgiftshop.com
Category
Events & Entertainment
Location
United States · Rancho Santa Fe
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
96% (81/84)
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Is HospitalGiftShop.com legit?

HospitalGiftShop.com (hospitalgiftshop.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-11.

What people say

J
Judith Barr · 4 reviews · Verified · Experienced 2026-04-14 ·

Great experience

Reply from HospitalGiftShop.com2026-04-21

Thank you for your feedback! We’re so glad you had a great experience. We truly appreciate you choosing us and hope to assist you again soon.

T
Teresa Huard · 1 review · Verified · Experienced 2025-11-21 ·

It was easy to order and find just what…

It was easy to order and find just what I needed. My sister loved her flowers and the Feel Better soon balloon.

Reply from HospitalGiftShop.com2026-04-16

Thank you for your kind feedback! We’re so glad to hear the ordering process was easy and that your sister loved her flowers and “Feel Better Soon” balloon. We truly appreciate you choosing us and hope to assist you again in the future.

c
customer · 2 reviews · Verified · Experienced 2025-08-20 ·

That arrangement was so ugly and not…

That arrangement was so ugly and not worth $80.

Reply from HospitalGiftShop.com2026-04-16

Please accept our apologies for any disappointment on your bouquet. With the email address that you used for this review we are unable to find your order. To rectify the situation, we would like to investigate this matter further. Please provide us with your order details, or contact our customer support team at 1-567-267-7600. We can also be reached via the HospitalGiftShop.com contact form. We'll do our best to resolve this issue promptly.

A
Ann Aljets · 1 review · Verified · Experienced 2026-04-09 ·

My 98.00 arrangement was never…

My 98.00 arrangement was never delivered to my sister at the hospital. Should have received this past Wednesday. Learned today she never got it. I will be contacting florist tomorrow for full, immediate refund. Very disappointing.

Reply from HospitalGiftShop.com2026-04-14

We’re very sorry to hear about this experience and understand how disappointing it must be to learn your sister did not receive the arrangement. We did receive a delivery confirmation for this order and were not made aware of any issue until your review. That said, we take this matter very seriously and would appreciate the opportunity to look into this right away and and we will follow up.

P
Peanut Bevill · 1 review · Verified · Experienced 2026-04-10 ·

Brighten Her Day…

The flowers were for my granddaughter while she was in the hospital. I was very pleased with the arrangement and she loved it. Thank you so much.

Reply from HospitalGiftShop.com2026-04-16

Thank you so much for your kind words. We’re so glad to hear that you were pleased with the arrangement and that it brought a smile to your granddaughter during her hospital stay. It means a lot to us to be part of such special moments. We truly appreciate you choosing us.

J
Jennifer Boggs · 5 reviews · Verified · Experienced 2026-04-09 ·

A great experience

A great experience. I had an issue on my end with delivery but hospital gift shop got the flowers sent to the home address. The recipient absolutely loved the flowers!! Highly recommend!!

Reply from HospitalGiftShop.com2026-04-14

Thank you so much for your kind words! We’re glad we could help get everything delivered to the home address and that the recipient loved the flowers. We truly appreciate your recommendation and your support!

A
A. M. Griesemer · 4 reviews · Verified · Experienced 2026-04-07 ·

Great Experience and staff fully understood my concerns for a proper message on the balloon.

Wanted to send something to my brother in the hospital (Lake Forest). He cannot have fresh flowers or plants or fruit etc. So I ordered 3 balloons. After I ordered I read the substitution policy and immediately called the hospital gift shop directly. I explained that it would be very inappropriate to sub a balloon that said Get Well Soon, or Hope you Feel Better. Staff member understood. My online choice was not avaliable at their location and she promised to sub an appropriate one. She did and even matched the 2 color balloons to the one that said Your Great. My brother called me twice to say how much he appreciated them.

Reply from HospitalGiftShop.com2026-04-14

Thank you so much for your continued support—it truly means a lot to us as a repeat customer. We’re so glad our team was able to accommodate your request and ensure an appropriate substitution. It’s wonderful to hear how much your brother appreciated the balloons. We’re grateful you trusted us with something so meaningful.

B
Beverly Mention Minor · 1 review · Verified · Experienced 2026-04-08 ·

Beautiful floral and balloon arrangement

Delivery service and quality of the floral arrangement and balloons were exceptional!

Reply from HospitalGiftShop.com2026-04-14

Thank you for your wonderful feedback! We’re so glad to hear that the delivery service and the quality of the floral arrangement and balloons exceeded your expectations. We truly appreciate your support!

c
crissy k · 1 review · Verified · Experienced 2026-04-07 ·

Awesome delivery

Awesome delivery, flowers were perfect, will definitely use them again, thank you

Reply from HospitalGiftShop.com2026-04-14

Thank you so much for your kind words! We’re thrilled to hear everything arrived perfectly and that you had a great experience. We truly appreciate your support and look forward to serving you again!

r
robbie cotton · 2 reviews · Verified · Experienced 2026-04-06 ·

The flowers arrived quickly and they…

The flowers arrived quickly and they were fresh and beautiful.

Reply from HospitalGiftShop.com2026-04-14

Thank you for your kind feedback! We’re so glad to hear the flowers arrived quickly and that you found them fresh and beautiful. We truly appreciate your support!

k
kj · 1 review · Verified · Experienced 2026-04-06 ·

The flowers delivered did not look like…

The flowers delivered did not look like the flowers advertised on the website. Misleading. Different colors and half the size. Very disappointed in the quality of the product.

Reply from HospitalGiftShop.com2026-04-14

We sincerely apologize that the arrangement you received did not meet your expectations. We understand how disappointing it is when the product differs in appearance, size, or color from what was shown online. While we do note in our substitution policy that certain changes may be necessary due to availability, this should never result in a noticeably lesser arrangement. We have reached out to you regarding this and look forward to working with you on this.

Y
Yvonne · 3 reviews · Verified · Experienced 2026-04-06 ·

The order wasn’t delivered before…

The order wasn’t delivered before patient was discharged.

Reply from HospitalGiftShop.com2026-04-14

We’re truly sorry the order was not delivered before the patient was discharged—we understand how disappointing that can be. We did offer to re-route the delivery to help ensure it still reached the recipient, but we completely understand that this option wasn’t the right fit. A full refund has been issued. We appreciate you bringing this to our attention and are here if there’s anything further we can do.

E
Elizabeth Higgins · 3 reviews · Verified · Experienced 2026-04-04 ·

If I could give zero stars I would

If I could give zero stars I would. The site claims same day delivery. I ordered flowers on April 1 around 1:30 in the afternoon. I got a text stating the flowers had been delivered on April 4 at 6:30 at night. My father had already been discharged and never received flowers. $90 for no service. My advice, don’t use this service.

Reply from HospitalGiftShop.com2026-04-09

We’re very sorry for the confusion and frustration this caused. We understand how important timing is, especially in situations like this. Our records show the order was delivered on April 2, the requested delivery date. However, we sincerely apologize that the delivery confirmation you received reflected an incorrect date, which understandably led to concern—especially as your father had already been discharged. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.

R
Ricardo Vidal · 5 reviews · Experienced 2026-04-08 ·

Super Woman Bridget at JFK Med Center

We live in Arizona and our youngest daughter was hospitalized on Monday at JFK Medical Center in Florida. For the past three days I have been ordering different items from Bridget at this location. She's kind, helpful and caring. She has made a difference in uplifting our daughter's spirit on each delivery, we're eternally grateful for her and her amazing compassion and kindness. She needs to be recognized and hopefully appreciated for all efforts, I know we do. Thank you Bridget

Reply from HospitalGiftShop.com2026-04-09

Thank you so much for sharing this heartfelt message. We’re truly sorry to hear about your daughter’s hospitalization, and we’re so glad Bridget was able to bring some comfort during such a difficult time. Her kindness, compassion, and dedication mean a great deal to us, and we will be sure she receives the recognition she deserves. Messages like yours truly highlight the impact our team strives to make. Thank you again for your kind words.

B
Brian P Leeb · 2 reviews · Verified · Experienced 2026-04-03 ·

Flowers

Just as described-flowers delivered on time

Reply from HospitalGiftShop.com2026-04-09

Thank you for your kind feedback! We’re so glad to hear everything arrived just as described and on time. We truly appreciate you choosing us and hope to assist you again soon.

J
Julie · 1 review · Verified · Experienced 2026-04-01 ·

Perfect transaction!

Reply from HospitalGiftShop.com2026-04-07

Thank you so much for your continued support! We’re honored to have you as a repeat customer and are thrilled to hear everything was perfect. We truly appreciate you!

A
Ariadna Delgado · 2 reviews · Verified · Experienced 2026-04-01 ·

Did a great job and in a great time.

Reply from HospitalGiftShop.com2026-04-07

Thank you for your kind feedback! We’re so glad to hear everything was delivered promptly and met your expectations. We truly appreciate your support!

K
Kaylee Diessner · 1 review · Verified · Experienced 2026-03-30 ·

You guys delivered my first order to…

You guys delivered my first order to the wrong patient. Then you didn’t even get it to my family member the same day after that. Then you delivered it the next day and never attached the card. Awful experience

Reply from HospitalGiftShop.com2026-04-07

We are sorry to hear about your experience. It’s completely understandable to feel frustrated after everything that happened. We strive to provide excellent service, and it’s clear we missed the mark this time. We do hope that your recipient enjoyed what they received. Your feedback is important to us, and we’ll do everything we can to improve. Thank you for your patience, and please reach out if you need further assistance.

M
MICHELLE Krumholz · 1 review · Verified · Experienced 2026-03-22 ·

Order not delievered

My student was admitted for emergency surgery. I ordered the gift on around 4pm on a Friday. Someone from the gift shop called to tell me what I ordered online would be delived to the room by 7pm that night. I explained I appreciated that because there is a language barrier when I communicate with the parents. About a week later I received an email saying the gift was delivered. I don't know who received the gift, but it was not my students. This was very disappointing.

Reply from HospitalGiftShop.com2026-04-07

We genuinely apologize for the confusion and disappointment regarding your order, especially under these circumstances. While the gift shop has confirmed delivery, we completely understand your concern that it may not reach your student. We are actively following up with the gift shop to clarify the situation and ensure a resolution. Thank you for highlighting this issue—we greatly appreciate your patience as we work to resolve it promptly.

K
Kelly Wolf · 1 review · Verified · Experienced 2026-03-28 ·

The gift didnt make it to the patient

The gift didnt make it to the patient, even though it was ordered a week ago. Shes been discharged and still never got it.

Reply from HospitalGiftShop.com2026-04-02

We sincerely apologize for the inconvenience caused by the gift not reaching the patient as intended. We understand how disappointing this is, especially after placing your order well in advance. A full refund has been processed. We truly value your support and hope to have the opportunity to serve you again in the future.