HospitalGiftShop.com (hospitalgiftshop.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
too rough! no communication regarding order being worked or confirmed deliver . tried calling multiple times times no one answers , had multiple emails sent , after back & forth was then advised to contact local shop. then told items i ordered they don’t have but would put something together . so i have no idea what the patient got , if it totaled what i paid . i placed order on a monday , patient didn’t get until the day patient was discharged .
thursday !! not in a timely manner !! never again will i use this service
Reply from HospitalGiftShop.com2026-05-18
We sincerely apologize for the frustration and disappointment you experienced with your order. We understand how upsetting it was to experience delays, difficulty reaching support, and uncertainty regarding the items that were delivered. We also regret that the order did not arrive until the day of the patient’s discharge. A full refund has been issued, and we truly appreciate you taking the time to share your feedback, as it helps us improve our communication and service moving forward.
It was too expensive and the updates were not timely.
Reply from HospitalGiftShop.com2026-05-18
We sincerely apologize that your experience did not meet your expectations. We understand how important timely updates and clear communication are throughout the delivery process, and we regret any frustration this may have caused. We also appreciate your feedback regarding pricing and value, as we are always looking for ways to improve both our service and customer experience. Thank you for taking the time to share your thoughts with us.
The recipient was elated with the beautiful gift. It was delivered timely and with care.
Reply from HospitalGiftShop.com2026-05-18
Thank you so much for your kind words! We’re delighted to hear the recipient loved the gift and that the delivery arrived on time and with care. We truly appreciate you choosing us and hope to help you again in the future.
It took a whole week for my sister in law to get her flowers. They were either to busy or they couldn't find her smh !
Reply from HospitalGiftShop.com2026-05-18
We sincerely apologize for the inconvenience caused by the delay in your delivery. We understand how upsetting it is when an order does not arrive on time, especially for someone special. While we’re glad the flowers were eventually delivered, we recognize your concerns about the delay.
We have issued a full refund and appreciate your understanding. Your feedback is invaluable and helps us improve our service. Thank you for your patience.
C
Christina Smith · 1 review · Verified · Experienced 2026-05-05 ·
★★★★★
The flowers were not delivered as…
The flowers were not delivered as promised, and when they did deliver them, they were wilted, and some of them looked dead. I would not use the service again or advise anybody else to. The quality of the flowers for the amount of money I paid was not good.
Reply from HospitalGiftShop.com2026-05-18
We sincerely apologize that your order did not arrive as expected and that the quality of the flowers did not meet your standards. We understand how disappointing this must have been, especially for such an important gift. Providing fresh, beautiful arrangements and reliable delivery is very important to us, and we regret that we fell short in your experience. We have reached out to you regarding this and we look forward to working with you.
My friend was surprised and it was easy to purchase
Reply from HospitalGiftShop.com2026-05-18
Thank you for your feedback! We’re so glad your friend was pleasantly surprised and that the ordering process was easy and convenient. We truly appreciate your support and look forward to helping you again in the future.
R
Rose Is Rare · 5 reviews · Verified · Experienced 2026-05-03 ·
★★★★★
Speedy Gifts To Bring A Smile
The balloons and candies were packaged nicely. Easy to order online. The store rep notified me of substitutions. Quick delivery.
Reply from HospitalGiftShop.com2026-05-09
Thank you for your wonderful feedback! We’re so glad to hear the balloons and candies were nicely packaged and that the online ordering process was easy. We’re also happy our team kept you informed about substitutions and that the delivery was completed quickly. We truly appreciate you choosing us!
Thank you so much for your kind words! We’re delighted to hear your mother loved the flowers. We truly appreciate you choosing us and hope to assist you again in the future.
Customer service was very responsive and resolved my issue satisfactorily
Reply from HospitalGiftShop.com2026-05-09
Thank you for your feedback! We’re glad our customer service team was able to respond quickly and resolve your issue to your satisfaction. We truly appreciate you giving us the opportunity to assist you.
Delivery fee was higher going through gift shop
directly on edible arrangement website.
Was nice to get delivery confirmation.
Reply from HospitalGiftShop.com2026-05-09
Thank you for your feedback—we’re glad the delivery confirmation was helpful. We also appreciate your note about the delivery fee. Pricing can vary depending on how the order is placed and the fulfillment channel used, but we understand how that can be frustrating. Your comments are helpful and will be shared with our team as we continue reviewing the overall experience.
Flower arrangement was nothing like the picture advertised. Very disappointed
Reply from HospitalGiftShop.com2026-05-09
We’re sorry to hear the arrangement didn’t meet your expectations, and we understand how disappointing that can be. We always aim to match the design shown, but sometimes substitutions are necessary due to seasonal availability or supply changes. We truly appreciate your feedback and the opportunity to improve.
Late responses and did not see what arrangement looked like when given to patient.
Reply from HospitalGiftShop.com2026-05-09
We’re sorry to hear you were disappointed with the communication regarding your order. Our records show that an order confirmation and delivery confirmation were successfully sent, though we understand you would have liked additional updates. At this time, we do not provide photos of completed arrangements, but we appreciate your feedback and understand how helpful that could be. Thank you for taking the time to share your experience with us.
The delivery was delayed, but the customer service was excellent. Flowers were forwarded to the home address and were very pretty. Thank you.
Reply from HospitalGiftShop.com2026-05-09
Thank you so much for your kind words. We’re glad our team was able to help redirect the delivery and get the flowers to the home address. It’s wonderful to hear they were well received and appreciated. We truly value your feedback and your support.
E
Edward · 4 reviews · Verified · Experienced 2026-04-29 ·
★★★★★
Exactly what I needed and ordered
Exactly what I needed and ordered, delivered quickly and helpful to mother and baby. A big thank you for excellent products and services.
Reply from HospitalGiftShop.com2026-05-09
We’re so happy to hear everything arrived quickly and was just what you needed. It means a lot to know the flowers were helpful for both mother and baby. Thank you for taking the time to share such kind feedback—we truly appreciate it.
I got several notifications that the receiver’s name could not be found in the hospital which they did eventually find. However, the flowers I ordered looked nothing like the flowers that were delivered unfortunately.
Reply from HospitalGiftShop.com2026-05-09
We’re sorry for the frustration with the hospital delivery and the disappointment with the final arrangement. We also understand your concern about the flowers not matching the photo. Substitutions may sometimes be necessary due to availability, but we always aim to maintain the overall style and value of the arrangement. We appreciate your feedback.
Delivery was on time, but that’s all I was pleased with.
Delivery was on time, but the bouquet that was received was not even resemblance of what was ordered. I had ordered a beautiful white variety of flowers, and my recipient received red, purple, and yellow with just a splash of white. I was notified that some of the flowers may need to be substituted after placing my order, but it wasn’t even reminiscent of what I had envisioned or experienced with other floral orders from other companies I’ve purchased in the past. I will not use this website again.
Reply from HospitalGiftShop.com2026-05-09
We’re sorry to hear the arrangement didn’t meet your expectations. A substitution notice was sent prior to delivery due to the original bouquet’s unavailability. That said, we understand your disappointment that the final colors and look did not reflect what you envisioned, and we appreciate you sharing this feedback so we can continue improving.
Order was placed at 12:24 pm on Monday April 27. I got an email on Tuesday at 3:19 saying the order was delivered. My niece was discharged from the hospital on Thursday and still did not receive the order once she was discharged. I then got an email saying that they needed an address to reroute the delivery so she got the delivery on Friday even though when I initially placed the order, it said it would be same-day delivery so she had no order for while she was in the hospital.
Reply from HospitalGiftShop.com2026-05-09
Thank you for sharing your experience, and we’re sorry for the frustration this caused during an important time. For context, the delivery was completed to the hospital and we received confirmation of delivery. When our team followed up after the concern was raised, the hospital was unable to locate the order at that time. To ensure your recipient still received it, we offered and completed a reroute to the updated home address as soon as it was provided.We understand this wasn’t the smooth experience you expected and appreciate the opportunity to clarify and improve.
