HospitalGiftShop.com (hospitalgiftshop.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
It made my nephew smile for the first time since he went into the hospital.
Thank you for sharing this with us. Knowing we were able to bring a smile to your nephew during such a difficult time truly means so much. We’re honored to have been a small part of lifting his spirits, and we’re wishing him all the very best in his recovery.
I ordered flowers on a Thursday and it is Monday and the patient has still not received them. And I have already paid $80.
We’re very sorry for the confusion and frustration surrounding your order. Our records show the delivery was completed on 5/27, but we understand how upsetting it must have been to feel uncertain about the status of something so important. We appreciate you bringing this to our attention and apologize for the concern this caused.
I had placed an order at 11 o’clock in the morning after my friend had her baby and they said you had to place it by 1 PM for it to be delivered same day. It was about 6 o’clock at night and it still had not been delivered, so I reached out to the company and received an automated email that sometimes deliveries take “ into the early evening evening “ I finally found a phone number, and I called probably 10 times where nobody answered and just said leave a message and will call you back because they were on the other line assisting other people. It was about 8 o’clock at this time, and I finally received an email around 8:30 that the delivery was delayed until the next morning. The next morning at 9:15 in the morning, I got an email that it was delivered and although frustrated I was glad that it was finally there. I reached out to my friend about two hours later to see if she had received anything cause I hadn’t heard from her, which was odd. She told me she had not received anything. I called the company, now it being about 1230, and they said oh the email was sent by mistake. It’s on the truck now to be delivered. This whole experience was horrible and I will never use this company again or recommend that anybody use this company. Next time, just call the gift shop directly as I’ve had great interactions with the hospital gift shop. Very disappointing.
Thank you for sharing your experience. We’re truly sorry for the frustration and confusion surrounding your order. We understand how important it was to get something delivered quickly to celebrate such a special moment, and we know we let you down with the delay, mixed delivery updates, and difficulty reaching our team. We completely understand your disappointment and appreciate you taking the time to let us know what happened. Your feedback is important and helps us do better moving forward.
The app was easy to use. Service was prompt and the bouquet was beautiful. The vase was not as pictured, but the bouquet was very close & stunning.
Thank you for your thoughtful feedback! We’re so happy to hear the app was easy to use, the delivery was prompt, and that the bouquet was beautiful. We appreciate your understanding regarding the vase substitution, and we’re glad the arrangement was still stunning and close to what you expected.
Almost 2 days late. No customer service responses. Website would not update information.
We’re very sorry for the delay and the lack of communication regarding your order. We understand how frustrating it is when updates are not available and messages go unanswered, especially when you’re trying to check on a delivery. We truly appreciate your feedback and apologize for the disappointment this experience caused.
Had my purchase within 90 minutes of ordering.
Thank you for your kind feedback! We’re so glad your order arrived quickly and that we could get it delivered within 90 minutes. We truly appreciate your support and hope to help again whenever needed!
Thank you for your feedback. We appreciate your business and will continue working to improve our service and provide a better experience for all of our customers.
Being able to send cards from the hospital giftshop directly to a patient is a wonderful service for friends and family who are out of town or unable to visit the hospital. I wish it was available at every hospital and care facility.
Thank you so much for your kind words. We’re grateful to help friends and family stay connected with their loved ones during important moments, even from afar. We truly appreciate your support!
I was under the impression when I ordered the balloons they would be delivered to the patient hospital room that day or at most the next. Otherwise I would not have used the in house shop
We sincerely apologize for the disappointment and understand your frustration. While we partner directly with many hospital gift shops for same-day room delivery, the hospital selected for this order was not one of our in-house partner locations, which is noted on the website during the ordering process. We understand the expectation for quicker delivery and appreciate your feedback as we continue working to make this information as clear as possible for our customers.
I ordered 2 items. One made it to the room the other did not. I called customer service and there was NO answer. I left a message and never got a return call. I sent an email and was basically told that it was delivered and there was nothing you could do about it. That was NOT a helpful response. The flowers were FINALLY located.
We sincerely apologize for the frustration caused by this experience. We understand how upsetting it was to have one item missing and then feel unsupported when trying to reach customer service. While we are glad the flowers were eventually located, we regret the lack of communication and appreciate you bringing this to our attention so we can improve our service moving forward.
These people run a terrible business. I ordered a new baby boy flower arrangement. They sent a small vase of a few PINK flowers. The advertised bouquet was yellow with flowers that were fresh. My son said,”I hope you didn’t pay for these?” Terrible customer service. Offered to refund half but never did. I don’t know where all of these reviews came from but I had a horrible experience. I have pictures but don’t see anywhere to post them here.
We are very sorry to hear that you were disappointed with your order. We understand how important it is for a new baby arrangement to arrive looking fresh and appropriate for the occasion. While substitutions can occasionally be necessary based on availability, we never want a customer to feel let down by what was delivered. We were in contact with you throughout the process via email and text and also provided a delivery confirmation. We sincerely apologize that the final bouquet did not meet your expectations. To make this right, we will be issuing a full refund. Thank you for your feedback, as it helps us continue improving both our products and service.
The delivery person delivered to the wrong person and confirmed with me the recipient received the flowers, when they did not. The flowers were ultimately delivered the next day and were much smaller than the photo I selected.
We sincerely apologize for the confusion and frustration caused by this delivery experience. Delivering to the wrong recipient and providing an incorrect delivery confirmation is not the level of service we strive to provide. We are glad the flowers were ultimately delivered, but we understand your disappointment with both the delay and the size of the arrangement compared to the photo selected. Your feedback is important to us, and we will be addressing these issues with our delivery team to help prevent this from happening again. Thank you for bringing this to our attention.
The order was not delivered to hospital before check out, and I would have preferred an option to cancel, but was rudely pushed into a home delivery of a sub-par arrangement.
We sincerely apologize for the frustration and disappointment caused by this experience. We understand how upsetting it is when an order does not arrive before a patient is discharged, especially for such an important occasion. Our intention in offering home delivery was to ensure your recipient still received your thoughtful gift, never to make you feel pressured. We are truly sorry if our communication came across as rude or dismissive. We also regret that the arrangement did not meet your expectations. We appreciate your feedback and will use it to improve both our communication and service moving forward.
Thank you for bringing this matter to our attention. We are truly sorry to learn that the flowers were not delivered. As we were not notified of the issue at the time of delivery, we sincerely appreciate you letting us know so we can properly address it. Your satisfaction is very important to us, and we would like the opportunity to make this right. We have contacted you directly and look forward to resolving this matter with you.
Thank you ! You made her day! Small things
Thank you for your kind words! We’re so happy we could help make her day a little brighter. Sometimes the small things truly mean the most, and we appreciate you letting us be part of that special moment.
Customer service was great, but the delivered arrangement looked nothing like what was ordered. The recipient was still pleased with the gift, but as the buyer I was disappointed.
Thank you so much for your thoughtful feedback and kind words regarding our customer service. We sincerely apologize that the delivered arrangement did not fully meet your expectations compared to what was ordered. While we’re pleased to hear that the recipient enjoyed the gift, we completely understand how important it is for the sender to feel satisfied as well. Your experience is important to us, and we genuinely appreciate you taking the time to share it. Please know that your feedback will help us continue to improve our service.
The all white bouquet I ordered was replaced with a baby blue vase and not very many colorful seasonal flowers. Very disappointed and not worth $85. Not sure why there was a $15 delivery fee when it was delivered inside the hospital. Never again.
We’re very sorry to hear you were disappointed with the bouquet received. Due to availability, a substitution was necessary, and notifications were sent via both email and text prior to delivery. Our arrangements are freshly created off-site and personally delivered to the hospital, which is what the delivery fee covers. We understand this experience did not meet your expectations, and we truly appreciate your feedback.
My mother in law never received her gift for Mother’s Day despite me ordering almost a week in advance. Called multiple times for updates my issue was never addressed order was never received by my family member.
We sincerely apologize that your mother-in-law’s Mother’s Day gift was not received as expected. We understand how upsetting and disappointing this was, especially since the order was placed well in advance. While we were in communication regarding the order, we regret that the experience and updates provided did not meet your expectations. A full refund has been issued, and we truly apologize for the frustration and inconvenience caused.
We’re sincerely sorry that the balloons did not reach your loved one and for the disappointment this caused. We understand how meaningful these gestures are during a hospital stay and regret that we missed the mark. We’ve contacted you directly and would welcome the opportunity to resolve this.
Delivery was excellent and patient was very happy with her gifts!
Thank you for your kind words! We’re so happy to hear the delivery went smoothly and that the patient was delighted with her gifts. We truly appreciate you choosing us to help brighten her day!
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