HospitalGiftShop.com (hospitalgiftshop.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
Ease of order and delivery.
Only thing that would have been nice, would have been a picture of the arrangement ordered
Reply from HospitalGiftShop.com2026-05-09
Thank you for your feedback—we really appreciate you sharing this. We understand how helpful it can be to see the actual arrangement that was delivered, especially when sending something meaningful. While we don’t currently provide photos of each completed order, your suggestion is valuable and has been shared with our team for consideration as we look for ways to improve the customer experience.
We didn't receive the bear with our purchase. The Flower shop said it was an error due to processing from the website since it's a third party. They couldn't deliver it afterwards because they didn't have a driver and they were going to close. The flowers were nowhere nearly worth the price of what we got. Overpriced and cheap looking.
Reply from HospitalGiftShop.com2026-04-29
We’re truly sorry to hear about your experience and understand how disappointing this must have been. We sincerely apologize that the plush bear was not included with your order. A refund for the bear has been issued, and we have also reached out to request a photo of the arrangement so we can personally review the quality concerns with the designer. We understand how important these gifts are, and we regret that we did not meet your expectations. Thank you for bringing this to our attention.
Thanks so much for the order and getting to the room on time. The flowers were beautiful!!
Reply from HospitalGiftShop.com2026-04-29
Thank you so much for your kind words! We’re delighted to hear the order arrived to the room on time and that the flowers were beautiful. We truly appreciate you choosing us.
Easy ordering process and the flower arrangement was beautiful!
Reply from HospitalGiftShop.com2026-04-29
Thank you so much for your kind feedback! We’re delighted to hear the ordering process was easy and that the flower arrangement was beautiful. We truly appreciate you choosing us.
Very communicative and flexible on when and where to deliver.
Reply from HospitalGiftShop.com2026-04-28
Thank you for your kind feedback! We’re so glad to hear our communication and flexibility made your experience a positive one. We truly appreciate you choosing us and hope to assist you again in the future.
After two attempts, these were never delivered. I gave the correct hospital, room number, and name.
Reply from HospitalGiftShop.com2026-04-29
We’re sincerely sorry that the flowers did not reach your loved one and for the disappointment this caused. We understand how meaningful these gestures are during a hospital stay and regret that we missed the mark. We’ve contacted you directly and would welcome the opportunity to resolve this. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
I wish I'd ordered from the in-hospital gift shop instead!
I would have been better off waiting until the next morning and ordering directly from the in hospital gift shop! I placed a same day order with HospitalGiftShop.com at 6pm and it wasn't delivered until the end of the day, 5pm, the next day.
This is a third party site. It is not associated with the hospital or the website. Since the gift shop at the hospital was closed at 6pm when I called to place the order the hospital phone message directed me to HospitalGiftShop.com. When I heard from the patient's caregiver that the order hadn't been delivered as of 3pm the next day, I contacted HospitalGiftShop.com.
When I called the customer service number, each time it went to voicemail. I left a message and no one responded.
When I used the Track Order option on the website, I received no indication of the order status.
Very frustrating since it was time-dependent birthday gift. At 4:50pm, ten minutes before closing, I got notification that it had been delivered to the reception desk. At 5:12pm the patient received it. Very nerve racking and disappointing.
Reply from HospitalGiftShop.com2026-04-27
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially for a time-sensitive birthday gift. For this hospital, we are the designated online ordering partner, and we sincerely apologize for the delay, the lack of timely updates, and the difficulty you experienced when trying to reach customer service. We understand how important clear communication and dependable delivery are, and we regret that we did not meet those expectations. We’re glad the gift was ultimately received, but we recognize that the stress and uncertainty surrounding the delivery impacted your experience. Thank you for taking the time to share your feedback with us.
The flowers that were delivered were ridiculously small, and looked nothing like the picture. We’ll never use this again.
Reply from HospitalGiftShop.com2026-04-27
Thank you for bringing this matter to our attention. We are truly sorry to learn that the flowers delivered were not in acceptable condition. We were not notified of the issue at the time of delivery, we sincerely appreciate you letting us know so we can address it properly. Your satisfaction is very important to us, and we would like to make this right. This is not the quality or experience we strive to provide, and we understand how disappointing this must have been, especially given the thoughtful reason for sending them. We’ve followed up with you and appreciate the opportunity to assist further.
Please do not waste your time and money, order local. I have a nephew who has Down syndrome and is hospitalized.
I was assured since I ordered early that it would be same day delivery. Never delivered, and when I tried to call customer service I received a message stating they would call back. Never did. The next morning I called and they said they had a computer mess up and it still would not be delivered until late in the day. I asked for a full refund, and actually called edible arrangements, it’s being delivered asap, and I saved $50. Of course my refund will take 5-7 business days, so I have almost $150 tied up.
Reply from HospitalGiftShop.com2026-04-24
We’re very sorry to hear about your experience and the frustration this caused, especially given the circumstances with your nephew. We understand how important timely delivery was, and we sincerely apologize that we did not meet those expectations. This is not the level of service we strive to provide, and we regret the delay, the communication issues, and the inconvenience you experienced while trying to reach us. Thank you for your feedback—we truly appreciate you bringing this to our attention.
Friendly fast service but cost too much for what you get.
Got delivered before discharged so very happy about that part, but the flowers were disappointing for the cost.
Reply from HospitalGiftShop.com2026-04-27
Thank you for being a returning customer and for sharing your feedback. We’re glad to hear the delivery arrived before discharge and that this part of the experience went well. We are sorry to hear the flowers were disappointing for the cost. Your comments are important to us, and we appreciate you bringing this to our attention as we continue working to improve both quality and value. Thank you again for your continued support.
I ordered an edible arrangement at 8am which was offered based on the delivery location. I received a text two hours later stating they couldn’t offer the product so I replied with an updated request. I received no confirmation or update and called customer service. I was told they would replace the product with a different one but could no longer deliver same day because the delivery trucks had already left. When they delivered the next day, the receiver had already checked out of the hospital. I continued to receive multiple texts from the delivery provider saying they had delivered, then they hadn’t delivered, then yes then no. Meanwhile the receiver was still in the hospital with a newborn waiting to leave. The communications were poor from start to finish.
Reply from HospitalGiftShop.com2026-04-24
We’re very sorry for the frustration caused by the delays and inconsistent communication, especially given how important this delivery was. We regret the product availability issue, the change in delivery timing, and the conflicting updates you received. Due to the circumstances, we completed delivery to the home address, and we hope the recipient enjoyed what they received. Thank you for bringing this to our attention—we truly appreciate your feedback.
I originally thought I was ordering from the actual hospital gift shop, but everything turned out great. I have heard multiple compliments on the arrangement which makes me very happy since I am unable to see it myself. Maybe they could attach a picture of what was delivered to the delivery notification!
Reply from HospitalGiftShop.com2026-04-24
Thank you for your thoughtful feedback! We’re so glad everything turned out great and that the arrangement received so many compliments—it means a lot, especially when you’re not able to see it in person. We also appreciate your suggestion about including a photo with the delivery notification—that’s a great idea, and we will certainly take it into consideration. Thank you again for choosing us!
Easy to order. The flowers were beautiful. Another company messed up their delivery...Hospital gift shop saved the day!!
Reply from HospitalGiftShop.com2026-04-24
Thank you so much for your kind words! We’re glad the ordering process was easy and that you loved the flowers. We’re especially happy we could help step in and make things right—truly appreciate you choosing us!
Thank you for your feedback! We’re glad you had a great experience overall, though we do apologize that the delivery arrived a day later than expected. We appreciate your understanding and hope to provide an even smoother experience next time.
Flowers were delivered as planned and patient said they were beautiful! Thank you!
Reply from HospitalGiftShop.com2026-04-21
Thank you so much for your kind words! We’re delighted to hear the flowers were delivered as planned and that the patient loved them. We truly appreciate you choosing us.
Patient was released the same day the flowers were delivered to patients room. Flowers were sent to Patients home and that was great. the only thing is that the flowers did not have a card saying who the flowers were from
Reply from HospitalGiftShop.com2026-04-24
Thank you for your feedback. We’re glad we were able to redirect the delivery to the patient’s home and that the flowers were received. We do sincerely apologize that the card was missing, as we understand how important it is for the recipient to know who sent such a thoughtful gift. We appreciate you bringing this to our attention and will use this to improve our process moving forward. Thank you again for choosing us.
J
Jason Stewart · 1 review · Verified · Experienced 2026-04-16 ·
★★★★★
Floral arrangement was beautiful
Floral arrangement was beautiful. It was delivered on time. My wife loved them.
Reply from HospitalGiftShop.com2026-04-21
Thank you so much for your kind feedback! We’re thrilled to hear the arrangement was beautiful, delivered on time, and that your wife loved them. We truly appreciate you choosing us!
Prompt Service!
My order was filled & delivered same day. My daughter in law said it was beautiful.
Reply from HospitalGiftShop.com2026-04-21
Thank you for your continued support as a returning customer! We’re so glad to hear your order was delivered the same day and that your daughter-in-law loved the arrangement. We truly appreciate you choosing us again.
L
L brown · 3 reviews · Verified · Experienced 2026-04-14 ·
★★★★★
The flowers were beautiful
The flowers were beautiful, however delayed. My understanding from the website is that Saturday deliveries could be made. However I must say that the communication was fantastic!
Reply from HospitalGiftShop.com2026-04-21
Thank you for your thoughtful feedback. We’re so glad to hear you found the flowers beautiful and that our communication stood out. We do apologize for any confusion regarding Saturday delivery. Your feedback is truly appreciated, and we will continue working to improve both clarity and timeliness. Thank you again for choosing us—we hope to provide an even better experience next time.
