HospitalGiftShop.com (hospitalgiftshop.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
Delivery and local store help on phone was great,thanks!
Thank you for your kind review! We're so pleased to hear that you had a great delivery experience and that our local partner was helpful over the phone. We truly appreciate your support and thank you for choosing us to help send a thoughtful gift!
Thank you for your kind review! We’re so glad you were happy with our quick service. We appreciate you choosing us and are grateful for the opportunity to help you send something special.
Cheyenne in the gift shop was very nice and helpful in assisting me in the purchase of flowers for my friend in the hospital there. Thank you to Cheyenne!
Thank you for your kind review! We’re so glad to hear that Cheyenne was helpful and provided great assistance while you were purchasing flowers for your friend. We’ll be sure to share your kind words with her. We appreciate you choosing us and hope your friend enjoyed the thoughtful gesture.
Half of the gift was missing & customer service didn’t provide a refund. Very disappointing Edit: thank you for your reply I did not receive any notice that 56% was refunded until your comment. Are you able to send me a receipt confirmation?
Thank you for taking the time to share your feedback. We’re truly sorry that your gift arrived with missing items and understand how disappointing that must have been, especially when you were trying to send something special. After reviewing your order, we issued a refund for approximately 56% of the item purchase price to account for the items that were not received. We regret that your experience fell short of your expectations and appreciate you bringing this to our attention as we continue working to improve our service.
Vile, reprehensible, evil business, pretending to be the actual gift shop at the hospital. Do not trust these people. They’re stealing your money when you can buy flowers directly from the gift shop and support the hospital. How can people be so disgusting?
Thank you for sharing your feedback. We’re sorry to hear about your concerns and would appreciate the opportunity to understand better what happened. We were unable to locate an order associated with this review, but we would be happy to look into your experience if you can provide an order number or additional details. We do partner with many gift shops inside the hospital. For the hospitals that are not our partners, we clearly state that right below the hospital name on our website. We take our customers’ trust seriously and are committed to providing a reliable and caring service. Please reach out to us so we can assist you further.
Thank you for your quick response & excellent service
Thank you for your kind words! We're delighted to hear you were happy with our quick response and excellent service. We truly appreciate your support and look forward to helping you again whenever you need us.
I ordered on this site because it was for same day delivery but the order was delivered 2 days late. Patient was already checked out. When asked for a refund, I was told that I could have store credit so I had to have the order redirected.
Thank you for your feedback. We apologize for the delay in your order, especially since it arrived after your recipient was discharged from the hospital. We offered to redirect your gift so it would still bring comfort to your recipient, but we understand this wasn't your desired outcome. We appreciate your feedback as it helps us improve our service. We will issue a full refund.
The flower were promised same day. Was delivered to the MAIN hospital front desk instead of the childrens hospital area when a room number was provided. The ballon arrived late the same day and the flowers had to go be found at the other desk.
We truly understand how frustrating and disappointing this experience has been for you, and we are very sorry for the confusion it caused. Your feedback is invaluable to us, and we’re committed to working closely with our delivery team to ensure that situations like this don’t happen again in the future. Thank you for your understanding.
Thank you for your kind review! We're so happy to hear your recipient loved the gift. It means a lot to us to be a small part of such thoughtful moments, and we appreciate you choosing us.
Delivered on time and they were beautiful!!
Thank you for your wonderful review! We're so happy to hear your gift was delivered on time and that the flowers were beautiful. Thank you for choosing us to help brighten someone's day—we truly appreciate your support!
My flowers were not delivered in a timely manner. Ordered on Friday - delivered on Sunday after the patient had been discharged. We believed that ordering directly from the hospital gift shop would make things easier. We were wrong.
Thank you for your feedback. We are genuinely sorry to hear that your flowers were delivered after your recipient had left the hospital. We can only imagine how disappointing that must have been for you, especially since you were hoping to bring a touch of joy during their stay. Please know that we truly value your concerns and are committed to addressing this issue to improve our service moving forward.
Nice flower arangement! Glad you got it ther in time.
Thank you for your kind review! We are delighted that the flower arrangement arrived on time and helped brighten your recipient's day. We appreciate your choosing us, and we hope to assist you again in the future.
My niece never received her balloons. Even though I left a message for them to return to locate it or refund my money, I have yet to receive a call back. I will never do business with this place again
Thank you for bringing this to our attention. We apologize for the inconvenience caused by your niece not receiving her balloons and for the delay in our response to your concerns. We understand how frustrating and disappointing this situation must be, especially since you were trying to send something special to brighten her day. We have reached out to you and look forward to working together to resolve this issue.
Thank you for your kind review! We're so glad you were happy with our quick response and fast delivery. We truly appreciate your support and look forward to helping you again whenever you need us.
The arrangement was delivered quickly, the colors and blooms were gorgeous, and the flowers lasted for days.
Thank you for your wonderful review! We're delighted to hear that the arrangement was delivered quickly and that you loved the beautiful colors and blooms. It's especially nice to know that the flowers stayed fresh and lasted for days. Thank you for allowing us to be part of sending such a thoughtful gift.
Delivery was great, attention to detail, friendly staff who called with a question right away after order.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service. Providing attentive service and clear communication is very important to us, so we're especially happy to know our team was able to quickly reach out with a question and ensure everything was handled with care. We truly appreciate your support and thank you for choosing us to help brighten someone's day.
The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I would not have ordered knowing it is a US company.
Thank you for your feedback. We're glad to hear the flowers were delightful and delivered in a timely manner. We apologize for any confusion regarding our relationship with the hospital gift shop. Our website notes that while we deliver to this hospital, we are not affiliated with or endorsed by the hospital or its gift shop. Additionally, the checkout page states that all orders are processed in U.S. dollars. We appreciate your feedback and the opportunity to improve the clarity of this information.
Very good service! Would recommend using them!! Flowers were delivered same day!
Thank you for taking the time to leave a review, and we apologize for any confusion. We do not see that this order was cancelled and our records indicate that it was delivered successfully. If this is not correct, please don't hesitate to contact us so we can look into this further for you.
Fast delivery. Quality product
Thank you for your kind review! We're so glad to hear that you were happy with the fast delivery and the quality of the product. We appreciate your support and thank you for choosing us to help send something special.
I ordered balloon bundled however never got delivered had to call about it twice and still never got delivered
Thank you for taking the time to share your feedback. We sincerely apologize that your balloon bouquet was not delivered as expected and for the inconvenience of having to contact us multiple times regarding your order. We understand how disappointing this must have been. We are glad we were able to process a full refund for you, but we recognize that this does not make up for your gift not arriving as intended. We appreciate your feedback and will use it to help improve our service moving forward.
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