HRKGame（hrkgame.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 202 条用户评价，属于爱好与工艺品分类，口碑一般。评价两极分化：64% 给出 4 星及以上，同时 33% 打了 1 星；商家回复了 97% 的差评。数据最后更新于 2026-08-10。
我一生中经历过的最糟糕的购买经历之一。 2026 年 7 月 7 日，我购买了《天际》的 Steam 密钥，可以在我的国家/地区兑换，但我得到的密钥在我的国家/地区不可兑换，我已经提供了他们要求的一切，但他们一直让我等待。我是在 2026 年 7 月 19 日写这篇评论的，但仍然没有收到退款或 Steam 密钥。我什至不知道我是否还想继续玩这个游戏，因为我现在很沮丧。
Hello, Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information. Kind regards, Emilia
钥匙工作没有问题。并给我 1 年的使用时间。 但是 365 天的“免费试用”，但实际上并非完全付费的帐户。 与使用破解或密钥生成器相同。
We're delighted to hear everything worked well in the end and that you found our prices to be among the best available. Regarding the activation bar, it can occasionally take a little time to finish loading due to Microsoft's activation servers or your internet connection, but we're glad to hear everything activated successfully. We truly appreciate you taking the time to share your experience and hope to see you again soon! Best regards, Kasra
这是我第一次使用这个网站。 当我的购买被暂停并且钱已经离开我的银行帐户时，我真正担心了大约半个小时。 他们要求我拍一张拿着银行卡的自拍照（只显示最后四位数字和我的名字）和一张我的驾驶执照的照片（只显示我的名字和照片）。我在 MS Paint 上编辑了图片以隐藏其他信息。 提交图片后大约 20 分钟，我收到一封电子邮件，告诉我产品已添加到我的帐户中。 一切都已安排妥当，我又可以放松了。 总的来说，我得到了很好的折扣，付款问题也很快得到解决。
Hello, Thank you so much for sharing your positive experience with us! We truly appreciate your cooperation with our security protocols and are glad to hear that everything was resolved quickly for you. We look forward to serving you again for your future gaming purchases! Warm regards, Mahshid
我从他们那里买了一把数字钥匙，花了 2.91 欧元。我收到无效密钥。我联系了他们的支持人员，并被要求联系 Steam 支持人员并提供屏幕截图以证明我说的是实话。 Steam 支持人员向我证实，我被出售了一把被封锁的钥匙，因为它属于被认为被盗的批次。我回复了他们的支持，一天后没有回复。 两欧元多……你告诉我可信不可信。” 回复后编辑：我于 2026 年 7 月 7 日（即您回复我的同一天）提供了您询问的所有信息，还包括订单号、屏幕截图等。现在是 10/07/2026，你无法解决这个问题……。
We are sorry to hear about your experience. However, we have not received enough information from you to investigate this case. At the moment, no order number or account details have been provided, so we are unable to identify the purchase or check what happened with the key. Please contact our support team at [email protected] and include your order number and any relevant details. Our team will review the case and assist you as soon as possible. We would appreciate the opportunity to look into this matter and resolve it with you. Regards, Kasra
购买了 Windows 许可证密钥，并在 2 分钟内通过电子邮件收到了它。安装好的窗户将钥匙插入即可工作并激活。很棒的服务
Hello, We’re so grateful for your support! We hope to welcome you again whenever you need us. Kind regards , Linda
这个网站完全是一个骗局。我购买了 1 年的 ESET Antivirus 光盘密钥。 4个月后，我不得不重新安装系统，但CD密钥不再起作用。我发现他们向您出售他们拥有的许可证，并将您添加为用户。重新安装 Windows 后，HRK 会告诉您必须购买另一个密钥才能继续使用防病毒软件。 更新于 2026 年 7 月 5 日：添加了订单详细信息/信息。 远离这个诈骗网站。
Hello, We're sorry to hear about your experience. However, we were unable to locate any record of your purchase based on the information provided in your review. Unfortunately, no order ID or other purchase details were included, so we can't investigate what happened. Please contact us at [email protected] with your order ID or any other purchase details. Our support team will be happy to look into your case, verify the issue, and work with you to find a resolution. We look forward to hearing from you and resolving this matter as quickly as possible. Best regards, Kasra
客服的响应时间太长，这已经够令人沮丧的了。但最重要的是，尽管我提供了游戏无法运行的所有证据，他们还是拒绝给我退款。相反，他们只是告诉我等待“可能几天”才能得到答复，但不保证解决。这是完全不可接受的，尤其是当我已经出示了该问题的明确证据时。我强烈建议不要使用这项服务。
Hello, While we understand that waiting can be frustrating, we must clarify that when a key issue is reported, our support team is required to thoroughly verify the activation details with the publisher or supplier. This mandatory investigation process can take some time, as it relies on external verification to ensure a proper and valid resolution. We assure you that we do not ignore valid proof, but we cannot bypass these standard compliance checks. If you have an open ticket, your case is being processed, and our team will provide an update as soon as the supplier completes their review. Thank you for your patience while we work to resolve this. Warm regards, Mahshid
HRK是一家我不推荐的商店。 直到最近，他们的搜索仍然是世界上最糟糕的。现在虽然有所改善，但还是很慢而且不方便。 还有一些完全荒谬的限制！ 1) 您一次不能购买多于一把钥匙。 2) 您每天不能购买超过几把钥匙。 3）你不能立即看到钥匙；您必须等待大约三分钟才能手动批准购买（HRK 称之为“即时交付”🤣）。 4) 如果商店取消购买，您不会收到通知，也不会自动退款。您必须自己联系支持人员并等待。 支持人员可能会忽略票证。 ˙\_(ツ)_/˙ 但这家商店的主要问题是不可靠。一年前，我从他们那里买了一把钥匙，结果它不仅可以使用，甚至可以用于不同的游戏！ 😂 两周前，我从他们那里买了四把钥匙，但只有一把能用！ 要请求退款，他们需要四张无法证明任何情况的屏幕截图，其中包含每个此类案例的我的机密数据。幸运的是，这些钥匙很便宜，所以我可以把这些钱作为礼物送给商店。也许这就是 HRK 所指望的...... ------------------------------------------- 根据商店的回复进行了更新。 1）“标准基本协议”？你在开玩笑吧？！您商店里有人访问过竞争对手的网站吗？ 我在几十家商店购物过，据我所知，他们都立即出示了钥匙。 Kinguin、Gamivo、Eneba、G2A 等 — 立即访问这些网站。它们都允许您选择订单中的钥匙数量。除了你之外的所有人。因为他们是商店，所以他们想出售。而你……老实说，我不明白你是谁，也不明白你的目标是什么。 ˙\_(ツ)_/˙ 当然，在连续购买多把钥匙后的一两天内，没有人禁止我的付款方式！ 2）不，谢谢。我只是想买钥匙。我不会购买任务“向我们证明我们欺骗了你，我们会把钱还给你......也许”。
Hello, We appreciate your feedback, but we must clarify that the purchasing limits, manual approvals, and verification steps you experienced are standard, essential protocols required to maintain transaction security and comply with digital commerce regulations. Regarding the issues with your keys, our support team requires specific verification screenshots solely to validate claims and process refunds through our suppliers. We are always ready to investigate and resolve these matters, but we cannot issue refunds without the necessary documentation. Should you choose to provide your order IDs or the required details, we remain available to review your case. Warm regards, Mahshid
我为《黎明杀机》万圣节 dlc 订购了一把钥匙，他们说我可以在英国激活它，我去 steam 激活钥匙，它说该产品在我所在的地区不可用，我激活了它，所以我无法获得退款，总体上非常沮丧和失望
Hello, Please accept our sincere apologies for this issue. This error occasionally occurs due to a regional mismatch from our suppliers. However, as this is our responsibility, please do not worry that you have already revealed the key; we will fully resolve this for you. Could you please provide your order ID or ticket number? We will look into your case immediately and ensure it is sorted out. Warm regards, Mahshid
我通过 PayPal 订购了第一把灯钥匙，这一定是我经历过的最烦人的客户体验。首先，它在 30 分钟内没有出现在我的订单历史记录中，然后我收到一封电子邮件到我的 PayPal 电子邮件地址，确认没有人窃取了我的 PayPal 帐户（很好），但他们给我输入代码的链接不起作用。它只是告诉我，在一个小时左右的时间内我没有权限进入该网站，然后它随机出现在我的订单历史记录中。
Hello, We are terribly sorry to hear about this issue. We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #639127 Please have a look at it at your earliest convenience. Best regards, Emilia
Hello! Thank you for your feedback! We are wonderful to hear that everything went smoothly with your purchase. We look forward to seeing you again for your future gaming needs! Warm regards, Mahshid
我没有收到任何消息或电子邮件表明密钥是假的。刚买了一台新电脑，所提供的钥匙与其他钥匙一样有效。不用花 150 美元买一扇窗户真是天赐之物。
Hello, Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime. Kind regards Mehrnoosh
去购买 Nintendo Online Family + Expansion pack，他们在他们的平台上宣传“revolut”，所以我选择尝试使用它，因为它有 20 美元的促销。他们标记了交易要求提供卡和身份证照片以及自拍照，我发电子邮件说 Revolut 的广告是数字卡，我如何发送自拍照。他们没有回复，只是取消了订单。很烦人，但没关系，我会用信用卡付款。同样的事情发生了，所以我将自拍照/卡片/身份证件和纸张发送进去，然后他们要求再提供一张身份证件自拍照和一张新纸张。令人沮丧，但在这一点上我已经跳过了所有的困难，我将再经历一个，然后他们回复说“我们已经成功地给你退款了”之类的，什么！？！你只是拿了我的身份证（2x）、一张自拍照和一张信用卡照片，我不仅没有得到产品，他们表现得好像退款就是我想要的？我联系了他们，他们说他们在将密钥添加到我的帐户时遇到了“技术困难”。怎么会这样！现在这些钥匙“缺货”了。所以我给了他们我的个人信息，我的信用卡信息（我要申请一张新的信用卡，因为他们现在有了我的信息，如果他们不能进行简单的交易，我不认为他们会安全地存储我的信息），但我没有得到我一直试图购买的东西。此外，由于花了很长时间，我最终错过了其他游戏关键网站的折扣，这些折扣本来可以为我节省 7-10 美元的建议零售价。他们获取了您的信息、您的卡信息，但突然之间就没有您想要的产品，并且不提供任何解决方案或帮助。
Hello, We sincerely apologize for the frustration and inconvenience you experienced. The identity verification process is in place solely to protect our customers and prevent fraudulent transactions. Any documents submitted are handled securely and are never used for any purpose other than verification. Unfortunately, due to an unexpected technical issue, we were unable to deliver your order, and a full refund was issued as the fastest way to ensure you were not charged for a product we could not provide. We understand this was not the outcome you were expecting, especially after completing the verification process, and we truly regret your experience. Your feedback is greatly appreciated and will be shared with the relevant team as we continue working to improve both our service and communication. Kind regards Mehrnoosh
奇怪的是，我的经历是从与密钥相关的问题开始的，但我们在处理任何网站时都可能遇到问题，最大的区别是他们在周末深夜回复我的速度有多快，以及他们在周一之前整理和解决所有问题的速度有多快，我对结果感到非常惊讶和满意。
Hello, Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us! Kind regards Mehrnoosh
市场上有很多主要卖家。 我的建议是不要使用这些人。 在我最新的订单中，我订购了一把钥匙，但我收到的东西不可兑换，因为它是针对错误的区域，即使它明确指出英国。 他们不会退款。 他们想尝试将钥匙转售给其他潜在的不幸的购物者，然后再退还我的钱。 经过一周的电子邮件发送后，我仍然没有钱，也没有工作钥匙。 现在升级为信用卡公司。 避免 HRK 游戏
Hello, Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information. Best regards, Emilia
更新（2026 年 6 月 16 日）： HRK Game 继续拖延并拒绝退款，试图让顾客完成他们的工作。他们要求任天堂提供证据，而我实际上提供了证据。我两次联系了任天堂官方现场支持。第二位代理商以书面形式明确确认，eShop 代码已在我购买之前兑换。我向 HRK 提供了此官方确认的未经编辑的屏幕截图，这意味着 100% 合法地证明他们向我出售了一把预先激活的有缺陷的密钥。尽管有这些可靠的证据和多个截止日期，HRK 只是发送自动复制粘贴借口。我已正式退出合同，并通过我的银行（C24）发起退款纠纷以收回我的钱。这家商店对消费者法的尊重为零。不惜一切代价避免它们！
Hello, We are terribly sorry to hear about this issue. We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #638393 Please have a look at it at your earliest convenience. Best regards, Emilia
我买了2024年的Office。安装密钥时被拒绝。 HRK 支持修复了这个问题。我推荐 HRK 以获得有效的支持。
Thank you so much for the 5-star review! We are thrilled to hear that our support team was able to resolve the Microsoft Office 2024 key issue quickly and effectively for you. Our team works hard to ensure our customers get the help they need right away, and your recommendation means the world to us. If you ever need assistance with future purchases, please don't hesitate to reach out. Enjoy your software! Best regards, Kasra
Hello, Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime. Kind regards Mehrnoosh
我从未收到钥匙，不得不退款。这是我第二次向你们订购，两次我都很失望。
Hello, We sincerely apologize that you did not receive your key. Due to an unexpected technical issue, we were unable to deliver your order and had to process a refund instead. We understand how disappointing this is, especially as a returning customer, and we truly regret that your experiences with us have not met your expectations. Your feedback is valuable, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards Mehrnoosh
很容易购买，他们立即给了我代码
Hello, Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime. Kind regards Mehrnoosh
共 202 条符合条件的评价