Hello!
Thank you so much for sharing your experience! We are thrilled to hear that our support team was able to assist you so quickly and process your refund in less than 5 minutes.
We always encourage our customers to contact us right away if they notice a region mismatch before revealing or redeeming the key. We are very glad we were able to resolve this efficiently for you, and we look forward to providing you with a smoother experience on your next purchase!
Warm regards,
Mahshid
Hello,
We sincerely apologize for the inconvenience. Due to an unexpected technical issue, the key could not be delivered as intended. Once the problem was brought to our attention, we processed your refund as quickly as possible. We appreciate your feedback and hope to provide a better experience in the future.
Kind regards
Mehrnoosh
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Emilia
Hello,
We are very sorry to hear that you experienced an issue with your ESET code. Please open a support ticket with our team and provide the relevant details so we can thoroughly investigate the problem and assist you as quickly as possible. We are committed to resolving the issue and ensuring you receive the support you deserve.
Kind regards
Mehrnoosh
Hello,
Please be informed that while inconvenient, verification is one of the safety measures we have to take in order to ensure that the orders created were made by you. This precaution is to protect you and your HRK Game account, as security is our top priority. It is meant to prevent possible fraudulent attempts and other troubling situations.
Best regards,
Mehrnoosh
Hello,
We sincerely apologize for the delay in delivering your key. Due to an unexpected technical issue, the delivery took longer than expected. We also regret that our support did not meet your expectations, and we appreciate your feedback as it helps us improve our service. We hope to provide you with a much better experience in the future.
Kind regards
Mehrnoosh
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Emilia
Hello,
We are terribly sorry to hear about this issue.
We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #637648
Please have a look at it at your earliest convenience.
Best regards,
Emilia
Hello,
We are truly sorry that the key did not work. A full refund has been issued, and we appreciate your patience and understanding. We hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Mehrnoosh
Hello,
We are truly sorry that, due to an unexpected technical issue, we were unable to deliver your Steam code. Although we issued a full refund as quickly as possible, we understand that this was not the outcome you were hoping for. We appreciate your feedback and hope to provide you with a much better experience in the future.
Warm regards,
Mehrnoosh
Hello,
Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!
Kind regards
Mehrnoosh
Hello,
We are truly sorry to hear about your experience and understand your frustration. We completely agree that going through a verification process for a $1 order can feel incredibly tedious.
Please understand that as a digital marketplace, we have to follow standard verification protocols required by our publishers to officially confirm a key's status, regardless of the purchase amount. However, we sincerely apologize that this process felt like an unnecessary burden for you.
We deeply value your feedback, and we will look into how we can make our dispute process more flexible and less time-consuming for smaller orders. If you ever change your mind and wish to share your order ID, we would be more than happy to review it for you.
Warm regards,
Mahshid
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Mehrnoosh
Hello!
Thank you for your feedback! We are glad to hear that you received your game code within 20 minutes of your purchase.
Providing a fast and reliable delivery service is very important to us, and we are happy that your experience went smoothly. We look forward to seeing you again for your future gaming purchases!
Warm regards,
Mahshid
Hello,
Thank you for your feedback.
We understand your concerns regarding the activation process. After reviewing your case, we can confirm that your order has already been refunded.
If you require any further information or have additional questions, please feel free to contact us at [email protected] and our team will be happy to assist you.
Kind regards,
HRK Game Customer Support
