HRKGame (hrkgame.com) has a 3.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 33% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
D
Daniel Medeiros · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Still didn't get my refund
I still haven't received a refund for my purchase; it’s been a month since I bought it, and the key was region-locked. The last time I contacted support, I was asked to check with Steam for the activation date and time, as they claimed the key had already been activated. I sent a screenshot of the reply from Steam support, as well as a video I recorded the exact moment I received the key and tried to activate it, showing the region error. HRK Games support gave me the same answer they gave weeks ago—that they would contact the publisher. What else do I have to do to get my refund? I’ve already provided everything support asked for: a video proving I couldn't redeem the key and the response from Steam support. I just want my refund, which I am entitled to. I previously mentioned that I would contact my card issuer to request a chargeback, but I haven't done so yet because I’m trusting you to do the right thing and issue the refund. Ticket #640048
K
Kunde · 5 reviews · Experienced 2026-08-05 ·
★★★★★
Received a defekt Key and the support…
Received a defekt Key and the support won't answer to my messages. I cooperated with them and gave them the information they needed, but now after I gave them the informations i am left in the dark and dont get anything. So yeah, awful support. Would not recommend this site to anyone
c
customer · 3 reviews · Experienced 2026-08-04 ·
★★★★★
Received game quickly after payment
Received game quickly after payment. It activated with no problems. Would buy from again!
Reply from HRKGame2026-08-05
Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Kind regards
Mehrnoosh
J
Jordy · 1 review · Experienced 2026-08-05 ·
★★★★★
Fast and clear delivery.
Reply from HRKGame2026-08-05
Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Kind regards
Mehrnoosh
Hello,
We're sorry to hear about your experience.
Please check your support ticket, as your case has already been resolved. After reviewing the issue, we processed a full refund for your order.
We sincerely apologize for the inconvenience and appreciate your patience. If you have any further questions or need additional assistance, please reply to your support ticket, and we'll be happy to help.
Best regards,
Kasra
Easy to apply discounts, buy and the keys work on Steam.
Reply from HRKGame2026-08-02
Hello,
Thank you so much for your great feedback! We are thrilled to hear that applying discounts was seamless and that your Steam keys activated smoothly.
Enjoy your gaming, and we look forward to serving you again soon!
Warm regards,
Mahshid
Key is taking > 10 minutes to deliver, and my bank account is already charged.
Never had issues on any other sites, do not recommend this to anybody
Reply from HRKGame2026-08-02
Hello,
We sincerely apologize for the delay. Due to an unexpected technical issue, your key delivery took longer than expected. We understand how frustrating this can be, especially after your payment had already been processed. Your feedback is valuable to us, and we are continuously working to improve our delivery speed and overall service. We hope to provide you with a much better experience in the future.
Kind regards
Mehrnoosh
I was buying a gift card code on this website since it had a good sale. I should've taken it as a warning sign when my credit card company declined the transaction 5 times before it went through. At first there was a unpaid status on one of the attempts I made. Tried contacting the live support but they didn't respond after even 1 hour of waiting. Deleted my account and then made a new one to try again (had to delete the account since there is a $100 dollar gift card spending limit per day). Finally got my credit card to approve the purchase and then after the purchase they held my gift card hostage as they asked for "Verification." Had to send in a SELFIE with my ID, CREDIT CARD (only last 4 digits and security code visible), and a NOTE stating the website name and date. They all had to be visible and READABLE in one photo. This felt incredibly weird and invasive as they didn't say anything about this before the purchase and were effectively holding my code hostage until they deemed me real for buying myself a gift card. Afterwards, I had to send them 2 verification selfies since their "Risk Department" deemed my first one not good enough. So much for their instant delivery claim. Based on my experience using multiple key websites, I would heavily avoid this one. Horrible customer service (they don't reply in the live chat or emails), not instant delivery and will hold your keys hostage while you wait slowly to verify to them that you're real.
Reply from HRKGame2026-07-31
Hello,
We have reviewed your account, and after your documents were successfully verified, your code was delivered to you. You can now find and access your code in your HRK account.
Regarding the live chat, we sincerely apologize for the inconvenience. We have investigated the matter, but we could not find any live chat session associated with your account. It is possible that this issue was caused by a technical problem on our end.
Once again, we sincerely apologize for the inconvenience and appreciate your understanding.
Kind regards
Mehrnoosh
On July 7, 2026, I purchased a key for *Nioh 3 Deluxe Edition* (NA/Latam region), which stated that Brazil was included. When I tried to redeem the key on Steam, an error message appeared stating that the key was region-locked. Since then, I have submitted all the images requested by support; support acknowledged the error and contacted the publisher, who confirmed that the key was indeed locked for my region. However, the last response I received from support was on July 18, 2026, and I still haven't received my refund. It is worth noting that the key I purchased was removed from my account some time ago. I have been waiting for my refund for 20 days now, with no sign of it happening. If this continues, I will have to request a chargeback through my credit card issuer; I know this harms the company, which is why I haven't done it yet—I wanted the issue resolved without having to resort to that measure. Ticket #640048
Reply from HRKGame2026-07-28
Hello,
We are terribly sorry to hear about this issue. We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #640048
Please have a look at it at your earliest convenience.
Best regards,
Emilia
Sold region locked key as "Global" – Refusing refund
I purchased a game key explicitly advertised as a "Global" key. However, the key is strictly region locked and does not work in my country. I opened a support ticket and provided full photographic evidence proving the key cannot be activated in my country. This process is taking more than 3 WEEKS each time support gives me a date then delaying it, the first for 2 weeks said they'll resell the key then 72 hours and now indefinitely. Instead of issuing a refund for a defective product that was completely misdescribed on their website, support is now claiming they must wait indefinitely for a response from the publisher. This is very frustrating especially that the summer sale will soon be over and I won't be able to buy something else.
Reply from HRKGame2026-07-27
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Mehrnoosh
Max activation limit reached - they sold me used product
Reply from HRKGame2026-07-25
Hello,
We sincerely apologize for the inconvenience.
We kindly ask you to submit a support ticket so our team can investigate the issue and assist you as quickly as possible.
Kind regards
Mehrnoosh
It could have been 5 stars, however, i have gotten bad keys in the past.... they have made it right in every instance yet... it just feels like "Will it work this time?"
Reply from HRKGame2026-07-24
Hello,
Thank you very much for sharing your feedback and for your continued trust in us! We sincerely appreciate your recognition of our support team's efforts to make things right whenever an issue arises.
We are constantly working with our suppliers to improve key reliability so you can have complete peace of mind with every order. We look forward to providing you with a seamless 5-star experience on your next purchase!
Warm regards,
Mahshid
Hello,
Thank you for sharing your feedback with us. I’ve passed your suggestions on to our technical team, and they will be working on addressing these issues as soon as possible. We truly appreciate you taking the time to help us improve!
Kind regards
Mehrnoosh
still havent recived the game Getyourgame.net told me to bring up with hrk and hrk arnt giving me a response i have added 15 steam accounts still waiting for the game
if i dont recive it by end of tonight i will edit this and i am doing a cashback
Reply from HRKGame2026-07-23
Hello,
We're very sorry for the inconvenience and understand your frustration.
Your support ticket has already been updated by our team, and we've provided the latest information there. We sincerely apologize for the delay in resolving this matter.
The issue has now been resolved, and we'd appreciate it if you could continue the conversation through your support ticket if you have any further questions or need any additional assistance.
Thank you for your patience, and again, we apologize for the inconvenience.
Regards
Kasra
