Sold region locked key as "Global" – Refusing refund
I purchased a game key explicitly advertised as a "Global" key. However, the key is strictly region locked and does not work in my country. I opened a support ticket and provided full photographic evidence proving the key cannot be activated in my country. This process is taking more than 3 WEEKS each time support gives me a date then delaying it, the first for 2 weeks said they'll resell the key then 72 hours and now indefinitely. Instead of issuing a refund for a defective product that was completely misdescribed on their website, support is now claiming they must wait indefinitely for a response from the publisher. This is very frustrating especially that the summer sale will soon be over and I won't be able to buy something else.