HRKGame (hrkgame.com) has a 3.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 33% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
I accidentally bought a game on Steam that couldn't be activated in my country. I contacted customer service before redeeming the code and they refunded me in less than 5 minutes.
Reply from HRKGame2026-06-11
Hello!
Thank you so much for sharing your experience! We are thrilled to hear that our support team was able to assist you so quickly and process your refund in less than 5 minutes.
We always encourage our customers to contact us right away if they notice a region mismatch before revealing or redeeming the key. We are very glad we were able to resolve this efficiently for you, and we look forward to providing you with a smoother experience on your next purchase!
Warm regards,
Mahshid
Sold a key that was never delivered. The refund only happened after I contacted them.
Reply from HRKGame2026-06-09
Hello,
We sincerely apologize for the inconvenience. Due to an unexpected technical issue, the key could not be delivered as intended. Once the problem was brought to our attention, we processed your refund as quickly as possible. We appreciate your feedback and hope to provide a better experience in the future.
Kind regards
Mehrnoosh
They sent me keys that had already been used, then refused to refund me, claiming they would check with the publisher. Meanwhile, I don't have my software and I've lost €54. The key is supposed to be delivered in a few minutes. As I write this, it's already been 5 days. I've escalated the issue to a PayPal claim. Thank goodness for PayPal. I've been requesting a refund for 3 days now because I've already bought from another seller where I received my key in 15 minutes, and it works perfectly. Their customer service is stalling with repetitive messages. Furthermore, you're not even being honest in your comment. You claim to have refunded us when it was PayPal who ruled in our favor and initiated the refund. You didn't issue the refund; you're lying, and on top of that, you made us wait.It's so simple to get a refund. Avoid them at all costs...
ORDER ID: 24105624
Reply from HRKGame2026-06-11
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Emilia
The Eset code I received was refused when I entered it. The code did not work.
Reply from HRKGame2026-06-10
Hello,
We are very sorry to hear that you experienced an issue with your ESET code. Please open a support ticket with our team and provide the relevant details so we can thoroughly investigate the problem and assist you as quickly as possible. We are committed to resolving the issue and ensuring you receive the support you deserve.
Kind regards
Mehrnoosh
The overreach of this company is wild. They will put your purchases on hold, and request a copy of your ID which is a fantastic way to get scammed uploading your identification to an unofficial videogame key shop. Complete idiots to make a scamridden request like that. Do not do business with these scum bags they can, and will exploit having a copy of your ID!
Reply from HRKGame2026-06-10
Hello,
Please be informed that while inconvenient, verification is one of the safety measures we have to take in order to ensure that the orders created were made by you. This precaution is to protect you and your HRK Game account, as security is our top priority. It is meant to prevent possible fraudulent attempts and other troubling situations.
Best regards,
Mehrnoosh
Key got delievered 2 days after official release. Support wasn't helpful at all
Reply from HRKGame2026-06-10
Hello,
We sincerely apologize for the delay in delivering your key. Due to an unexpected technical issue, the delivery took longer than expected. We also regret that our support did not meet your expectations, and we appreciate your feedback as it helps us improve our service. We hope to provide you with a much better experience in the future.
Kind regards
Mehrnoosh
Sold key that does not work in my region, despite their advertising /description on their website. After providing proof of the key not being redeemable, still would not issue a refund or a new key.
Reply from HRKGame2026-06-08
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Emilia
Great prices and lots of games to pick from. Only thing I find slightly confusing is visiting GG who then forwards you to the sellers page, and then you process your order. My last purchase was great, no issues, key took about 3 minutes to arrive which isn't a problem so very happy with the service, and will likely go back again.
Reply from HRKGame2026-06-08
Hello ,
Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!
Regards ,
Linda
I bought a key for Monster Hunter Stories 3 and got sent a key for Monster Hunter Wilds that had already been redeemed months ago.
First time it happens, but extremely bothersome that I had to lose my whole weekend trying to fight customer services of both HRK and Steam Support to get the game that I paid for.
At least customer support was polite and straight to the point, so that wasn't an issue.
Reply from HRKGame2026-06-08
Hello,
We are terribly sorry to hear about this issue.
We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #637648
Please have a look at it at your earliest convenience.
Best regards,
Emilia
Hello,
We are truly sorry that the key did not work. A full refund has been issued, and we appreciate your patience and understanding. We hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Mehrnoosh
Never got my steam code, got a refund but I wanted the game. They didn’t care.
Reply from HRKGame2026-06-08
Hello,
We are truly sorry that, due to an unexpected technical issue, we were unable to deliver your Steam code. Although we issued a full refund as quickly as possible, we understand that this was not the outcome you were hoping for. We appreciate your feedback and hope to provide you with a much better experience in the future.
Warm regards,
Mehrnoosh
Extremely fast customer support and even better prices
Extremely fast customer support response. I've contacted them 3 times in the past few years that I've been using the website and each time they resolved my issue very quickly.
Besides that, they have amazing discounts all the time, sometimes on day 1 release of a game.
Reply from HRKGame2026-06-08
Hello,
Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!
Kind regards
Mehrnoosh
Bought a 1$ game key. Got used key, got an extremely lenghty string of hoops to jump through to get a new key or refund. Pictures of this and that, contact steam support to verify that the key is used by someone else.
For 1$. I'll take that loss and will just stop using this shit site again.
Reply from HRKGame2026-06-06
Hello,
We are truly sorry to hear about your experience and understand your frustration. We completely agree that going through a verification process for a $1 order can feel incredibly tedious.
Please understand that as a digital marketplace, we have to follow standard verification protocols required by our publishers to officially confirm a key's status, regardless of the purchase amount. However, we sincerely apologize that this process felt like an unnecessary burden for you.
We deeply value your feedback, and we will look into how we can make our dispute process more flexible and less time-consuming for smaller orders. If you ever change your mind and wish to share your order ID, we would be more than happy to review it for you.
Warm regards,
Mahshid
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Mehrnoosh
Bought a Game got the code within 20 Minutes of purchasing.
Reply from HRKGame2026-06-05
Hello!
Thank you for your feedback! We are glad to hear that you received your game code within 20 minutes of your purchase.
Providing a fast and reliable delivery service is very important to us, and we are happy that your experience went smoothly. We look forward to seeing you again for your future gaming purchases!
Warm regards,
Mahshid
The seller didn't put info out about how to activate, falsely said it's retail while it was LSTC, which you can't even register anymore via phone.
Reply from HRKGame2026-06-05
Hello,
Thank you for your feedback.
We understand your concerns regarding the activation process. After reviewing your case, we can confirm that your order has already been refunded.
If you require any further information or have additional questions, please feel free to contact us at [email protected] and our team will be happy to assist you.
Kind regards,
HRK Game Customer Support
