Most reviewers were let down by their experience overall. Consumers frequently complained that the products received did not match their expectations. Buyers also noted that shipping took excessively long, prices felt completely unjustified, and packages frequently arrived broken or poorly protected during transit from overseas.
Some reviewers were happy with the fast delivery service and found their custom purchases to be absolutely wonderful and perfect. Additionally, a few other people mentioned that the support team quickly responded and worked diligently to correct mistakes when unexpected problems arose with their overall orders.
From advertisement snd illustration l thought l had ordered a miniature figurine that would capture the essence in features of my step daughter.
Instead what what was received was a flat hard thick poster- board like caricature likeness that propts up on a stand, not a figurine base with the engraving. The likeness was from a wedding photo submitted. I'm not sure if this was worth the $81 spent.
Idorashop 回复2025-11-21
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Wrong item was shipped then they gave me the run around for a month… multiple emails back a forth. After over 2 months the correct item arrived. Poor quality. I never order again.
Idorashop 回复2025-11-21
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
If I could give this company 0 stars then I would have opted for it! I purchased the personalised gamer which was falsley advertised as a 3D figure and my sons face looked nothing like the finished product. The product I received was extremely disappointing as it was a flat perspex cartoon figure of a person looking nothing like my son. It had a perspex stand with 'broom handle' written in red, like something they had dragged from a skip with no relevance to the product!! Embarrassing!! It had different coloured hair with no known features. Now I understand that AI isn't perfection but, it would have similar features to my sons face on the photo I sent to the company attached to my order. I contacted the seller and the shop and tried to return the item, only to find out that it would cost £16 which was half the amount I paid for the item. I contacted the company again and they kept stating that my dispute with PayPal was still open and I had to close the case. The case had already been closed as I lost the dispute due to choosing pay in 3 of which this method isn't covered by PayPal protection. The seller had knowledge of this as they responded to PayPal throughout the dispute. I then requested 50% from the shop and seller of the amount I paid. They agreed and then shortly after, stated that PayPal had re opened an investigation. I called PayPal and explained what had happened and they said that the case was closed and have not since opened an investigation. Paypal then decided to refund the whole amount including the shipping due to the issues i'd experienced which was very nice of them. I updated the shop and the seller and received no immediate response. In my email I sent, I told them that they were just stalling for time and 'fobbing me off' because they don't want to pay a partial refund. They then eventually responded and advised that they are not deceiving me but have to go with the protocol. I ended all communication with them. They then sent the 50% refund due to PayPal advising them of my complaint. Do not buy from this company as they are a complete fob off and falsley advertise their products!!!!!!
Idorashop 回复2025-11-21
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Unfortunately the product I received didn’t look much like my friend I had sent a photo of. The product (30 writing) was also backwards.
Idorashop 回复2025-11-21
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The face did not look anything like the photo I sent. I contacted them to let them know they must have sent me someone else’s order as it didn’t look like the photo. They offered to do it over and I sent a second photo. The results were almost identical but without sunglasses. Total ripoff. I threw them both away.
Idorashop 回复2025-11-21
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The item is horribly made and cheap looking. It took about 3 weeks to arrive. It’s nothing like the photo on their website. It arrived broken. They wouldn’t refund me but instead insisted on sending a new one. I still haven’t received it and it’s been weeks. It was a gift for someone, but I would never give this to anyone.
Idorashop 回复2025-11-08
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
This don’t look nothing like the picture they show in the advertisement. They show a beautiful 3d figurine. When I received mine it was a 2d imagery, it’s not clear it’s missing the month. I did make a mistake with the date. I quickly realized and sent them an email and they responded that they would fix and corrected it (same day of ordering). NO they didn’t. Contact them when I received this order and they haven’t done anything but send me another email with fine print saying it a 2D print. That’s not what there add said. So they will never receive another purchase from this house hold. Don’t waste your money here.
Idorashop 回复2025-11-08
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at [email protected]. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
the item is disaster.came a plastic chtout and no clarity, picture was no where close to the real one. took a month and such a disappointment. i want my miney back
Idorashop 回复2025-11-08
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at [email protected]. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
I ordered something special for our anniversary on Oct 4. I was told it would take 3-5 days to process so I payed extra for shipping to make sure it made it on time. It shipped on the 15 of October, it is now Nov 6, still hasn’t arrived. My anniversary passed already. Nice way to ruin it.
Idorashop 回复2025-11-08
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
The picture is nothing like what you receive, it takes 3 weeks to arrive. For the price it's not worth it
Idorashop 回复2025-11-08
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
It isn't a 3D figurine which is what is pictured in all of your pictures on yahoo. Very disappointed. Went with another company but am out the money.
Idorashop 回复2025-11-08
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at [email protected]. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
I am an extreme dissatisfaction with the service I received regarding my order, placed on September 27, 25. The product took almost an entire month to arrive, which is an unacceptable timeframe.
Furthermore, there was a significant lack of communication from the company throughout this period. I was not kept informed of the delay, nor was the order status updated.
Finally, I am concerned that the website lacked transparency regarding the product's origin from China. The location where the product was made was not clearly stated on the webpage.
This experience has been very disappointing.
Idorashop 回复2025-11-08
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
my product wasn't what I requested I sent an email letting them know i was not satisfied and they are working to make the changes!! I'm waiting for them to let me know changes are being made!
Idorashop 回复2025-11-08
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The product was not how it was described and the picture I sent did not look anything like the person it was supposed to be. Also paid the extra $$ for expedited shipping and still took 6 weeks to get here. Would not recommend to anyone else!!!
Idorashop 回复2025-11-08
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Ordering specific images are not made clear to the customer as to what kind of photo is needed.
Idorashop 回复2025-11-08
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
This company is a total scam!
I ordered a 3d figurine, but found out it was just going to be a piece of wood with somebody's face glued on. I had to go to PayPal to get my money back. DO NOT ORDER FROM THEM!!
Idorashop 回复2025-11-08
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at [email protected]. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
The piece was good. Two thing. The person who did it made us look larger than what we are. Made us look obese. Second thing the balloon was broken
Idorashop 回复2025-11-08
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
it took over a month to get my package even tho I paid for expedited shipping. and when I received my package. the print was reversed. I sent an email complaining hoping to get it fixed or my money back and no reply. so I ended up being screwed on what was supposed to be the wedding gift for my wife. never shopping here again.
Idorashop 回复2025-11-08
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Item ordered was not what was pictured. Total rip off! Avoid at all costs
Idorashop 回复2025-11-08
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
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