Custom gifts for every occasion! Personalized, unique, and handcrafted with love. Make every moment unforgettable!
Written by the business, not verified by us.Idorashop (idorashop.com) has a 1.9 out of 5 rating on OK.one, based on 175 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-25.
Most reviewers were let down by their experience overall. Consumers frequently complained that the products received did not match their expectations. Buyers also noted that shipping took excessively long, prices felt completely unjustified, and packages frequently arrived broken or poorly protected during transit from overseas. Some reviewers were happy with the fast delivery service and found their custom purchases to be absolutely wonderful and perfect. Additionally, a few other people mentioned that the support team quickly responded and worked diligently to correct mistakes when unexpected problems arose with their overall orders.
Auto-generated from all reviews of this business. For reference only.If I could give it zero stars, I would. The finally finished and delivered product looks nothing like what was advertised, wasn't customized as promised and is flat instead of 3D. It looks like an 8 year old made it. Don't buy from them, they are a scam.
Stay away from this company. I ordered a personalized pregnancy keepsake after seeing what appeared to be a beautiful 3D metallic figurine on their website. I paid $60 for the larger size, expecting to receive the premium product shown in their photos. What arrived looked nothing like the advertisement. Instead of a solid 3D figurine, I received a very thin acrylic/plastic cutout with a printed image. The quality was extremely cheap and disappointing, and the product did not match the description or the pictures on the website. I immediately contacted customer service with photos. They admitted the issue and offered me a 50% refund, telling me not to return the item because international shipping would be too expensive. However, they never actually sent the refund they promised. I ended up with a product that was completely different from what was advertised, and the company failed to honor its own promise of compensation. In my experience, this was misleading advertising and extremely poor customer service. I strongly recommend that buyers think carefully before ordering from this website. If you decide to purchase, use a payment method that offers strong buyer protection because you may need it. The company not only failed to deliver the product as advertised, but also failed to honor the refund they promised in writing. I will never purchase from this company again.
If I could give this shop a “0” I would. Poor quality - pillow looked nothing like the product on the page. (I was already planning that it would look terrible). Look like something you’d get at one of the state fair game booths. They screwed up one name on it (how do you get “Elaine” from “Kristy”???). They’re sending me a replacement - hopefully at least the names are correct. Don’t waste your time or money.
This website is so misleading. They lure you in with beautiful photos of their products. The details are unbelievable on some, but when you get the product in the mail, it’s no where close to what you purchase. I purchased, what I thought, was a beautiful challenge coin for my husband with our names and wedding date, and engraved on it. I submitted a high resolution photo as required. The photo alone looks so bad with no hint of color. It’s so dark we definitely do not look like white people. I wish I could upload photos to show how bad it looks compared to what the product says it should look like.
don't fall for this online shop, it is nothing short of a scam. The items you actually receive is a 2D version of whatever it alleges to sell and is nothing like what is shown on their website. don't bother wasting your time and money on this online shop and if you'd like me, paid for an item (lucky for me i paid via paypal), I managed to get a full refund through paypal by submitting the photos of what purports to be sold to me via their website and what i ended up receiving. this website is nothing short of a scam. the items is not even worth 1/4 of their price and I guess it pisses me off more is that i waited for over 2 weeks for the item to arrive and only to receive a completely different item to what their website shows.
The product advertised was nothing like the product supplied. The image shows a high quality 3 dimensional item stitched together with multiple pieces. The product supplied is a cushion about 50mm thick with the image printed on it. It was not even close to what was advertised. Idorashop did reluctantly give 100% refund but unfortunately this has already ruined Mother’s Day for my 5 year old daughter that were so excited to give something really beautiful to mum. This sort of false advertising is unacceptable and even worse when it’s selling special gifts for a loved family member.
I will give NO STARS if I can!!! The Item was falsely advertised as a 3D in the pictures and wording. When the Item arrived it was 2D and looked nothing like the advertisement. Absolute waste of money! Stay away.
Scam and false advertisement, AVOID! I ordered a dinosaur nightlight that was advertised on the website with pictures of a beautiful 3D resin figurines but instead received a cheap horrible looking flat plastic pixelated print. It goes straight to the bin, what a waste! The same with the dinosaur hat, advertised on pictures with a 3D dino shape but in fact a flat print. Shame on you, but you probably dont have any if sending these.. Product names: - Personalized Dinosaur Themed Name Letter Led Desktop Night Light - Personalized Kids' Dinosaur Baseball Cap With Name
Absolute scam - not at all as pictured, avoid at all costs. I’ll be demanding a refund but have very low confidence I’ll get one.
Dear Customer, Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution. If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: [email protected]
I had a very negative experience with this business and strongly advise others to be cautious. I paid in full for my order, including shipping, at the time of purchase. After payment was completed, the seller contacted me demanding an additional “shipping fee,” claiming there was an issue with the address. The address provided was correct, and this claim appeared to be false and used solely to extract more money after the sale. When I refused to pay extra for something I had already paid for, the business refused to reship my order or issue a refund. They even implied that the goods would be withheld or destroyed unless additional payment was sent, which is completely unacceptable and highly concerning. Requesting extra payment after checkout, under threat of non-delivery, is deceptive and unprofessional. A legitimate business is responsible for delivery and logistics once an order is paid in full. Any issues should be resolved by the seller, not used to pressure the customer for more money. I was forced to consider filing a chargeback and reporting the business to consumer protection authorities due to their refusal to honor the original purchase terms. This experience was stressful and disappointing. I would not recommend this business to anyone and encourage others to be very careful before placing an order.
Dear customer We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [[email protected]], we will definitely handle it properly for you and give you a satisfactory answer! Have a great day!
I ordered a dinosaur hat for my grandson for Christmas in late November. It arrived last week. It was advertised as a 3D dinosaur on the front of the hat and his name in 3D on the brim. The dinosaur was printed only on the side of the hat, not in the front and my grandson's name was printed on the brim in very dark letters that were barely readable, NOT in 3D. You can't read his name unless you shine a light on it. Plus, this hat is huge, very big for a child.
Dear customer We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [[email protected]], we will definitely handle it properly for you and give you a satisfactory answer! Have a great day!
BUYER BEWARE This company is a complete scam. I wish I had read reviews elsewhere before I purchased the item. Bought the item based off the picture advertised - a 3D FIGURINE. I received a cheap flat piece of acrylic with a picture in it, with a piss poor, badly fitting stand that barely holds the item upright. DOES NOT LOOK 3D AT ALL. Seems many people have also been scammed the same way, from the pictures. They shouldn't use the words 3d at all - its not and in no way resembles it. Typical cheap Chinese crap. DONT BUY FROM THIS 'COMPANY'
Dear customer We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [[email protected] ], we will definitely handle it properly for you and give you a satisfactory answer! Have a great day!
This Company is a Total Scam !!!! Wish I would have read the reviews before ordering. The Advertisement and Photo States that the item is a Pixar Figurine, with a Photo to Make You Believe it. Then they request a Facial Picture, so the Figurine can be made to the Same Likeness. TOTAL B""""""T" !! What I received, was a Cheap Flat Plastic " Basically a Shrink Dink" picture that is just a Generic cartoon, with a Face that has No likeness to the actual photo I sent, complete with a cheap plastic base to set the Plastic Photo in. Plus it was Packaged So Poorly, that it arrived broken. Customer Service Response was. " If You Read the Fine Print in the Description, you will See we Stated it was a 2d item.😡. Didn't even question the fact that it arrived broken. Total Scam, with a Totally Misleading advertisement for the Product.. I just Hope People See this Review, and Stay Clear of this Company.
Dear customer We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [[email protected] ], we will definitely handle it properly for you and give you a satisfactory answer! Have a great day!
I originally thought I was getting a 3 dimensional figurine. But the price seemed a bit low for that. As I researched a bit after my purchase, I realized it was going to be a 2 dimensional product, which, considering the customization involved, seemed reasonable. The product arrived on time in great condition, and was absolutely wonderful!
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Terrible customer service. Ordered a product, received a wrong item a d they didn’t want to give me a refund even though they screwed it up. DO NOT BUY FROM THEM. THEY WILL STEAL YOUR MONEY
Dear customer We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [[email protected] ], we will definitely handle it properly for you and give you a satisfactory answer! Have a great day!
Had 2 10" Pixar pics made love both of them. They make me smile each time I look at them
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Idorashop is a fraud. They took my money right away and send my parcel after 3 months. It was a 2-d, very cheap picture. It wasn't not a bobble head. I looked nothing like my husband. When I asked them for a refund, they refused. Beaware, THEY ARE FRAUD
Dear customer We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [[email protected] ], we will definitely handle it properly for you and give you a satisfactory answer! Have a great day!
⭐ Warning to Western Customers – Misleading Photos, Poor Quality, and Extra Charges I want to share my experience so others don’t fall into the same trap. This shop looks like a Western website, and the payment system is set up in a way that makes you think it’s a normal UK/US/EU business. But the products are actually made and shipped from China, and the quality is completely different from what is advertised. The item I ordered looked good in the photos, but when it arrived, it was nothing like the pictures. The product was badly made and couldn’t even stand stably, so it was not usable at all. When I contacted them, they admitted that the photos on the website are “not exactly the same” as the real item and said we should “read the description.” To me, this is a trap — the photos make you think you’re getting a quality product, but you receive something totally different. Customer service refused to take responsibility. They used the excuse of “customised product” to avoid giving a full refund, even though the item was clearly faulty. They only offered a 50% refund and told me to keep the rubbish. On top of that, because the payment is processed through PayPal, Western customers end up paying PayPal fees, and the shop doesn’t cover them — even though the issue is their poor product quality. After checking Trustpilot, I realised many other customers had the same experience. This seems to be a pattern. Here is what you should know before buying: ✔️ The website looks Western, but products come from China ✔️ Photos are misleading — real product looks nothing like them ✔️ They admit the pictures are “not exact” ✔️ Quality is very poor and items may not be usable ✔️ Faulty items only get 50% refund ✔️ Customers end up paying PayPal fees ✔️ Many people have similar complaints Please be careful before buying from this shop. I hope this review helps others avoid the same disappointment.
Dear customer We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [[email protected] ], we will definitely handle it properly for you and give you a satisfactory answer! Have a great day!
I ordered a product from Idorashop, but it did not resemble my brother at all and arrived snapped in half. I emailed them immediately and were told a replacement would be issued. About 20 days later, I still hadn’t received any updates, despite multiple follow-up emails. Eventually, they said I could either get a replacement or 20% back. I made it very clear that I wanted either the item remade with the 20% compensation as promised, or a full refund — no compromises. They then said the replacement (my “4A4” cat) would arrive within a week, so we’ll wait and see if that happens. Regardless, we will not be ordering from Idorashop again. Overall, the product arrived broken, and the customer service has been slow, confusing, and unhelpful. Very disappointed with my experience.
Dear customer We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [[email protected] ], we will definitely handle it properly for you and give you a satisfactory answer! Have a great day!
The Shop Idora has the worst service I have ever had in my life . The order came for several months late and completely damages and broken into a small pieces , the package did not have any protection. My order number 104930000003528 , the order was placed on October 2025 . I was informed by a customer service that I should received a trucking number with the replacement order , however I never received a replacement order as well as a tracking number . The refund was never issued . MARYNA Knize
UK597506207YP=CNUSUP00029349198 The package has been successfully delivered to the recipient. Please contact your local tracking number. Distributor: Cainiao Overseas Express Distributor Website: https://track.cainiao.com/orderTrack#/ Contact Number: West Coast Customer Service: +1 8776668108; Email: [email protected]. East Coast Customer Service: +1 8775800958; Email: [email protected]. Business Days: Monday to Friday. Business Hours: 09:30-20:30
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