Most reviewers were let down by their experience overall. Consumers frequently complained that the products received did not match their expectations. Buyers also noted that shipping took excessively long, prices felt completely unjustified, and packages frequently arrived broken or poorly protected during transit from overseas.
Some reviewers were happy with the fast delivery service and found their custom purchases to be absolutely wonderful and perfect. Additionally, a few other people mentioned that the support team quickly responded and worked diligently to correct mistakes when unexpected problems arose with their overall orders.
Ordered and the package I received wasn't good enough. Was an AI version of the photo I have. Now this was for a Christmas present and I was severely disappointed.
Idorashop 回复2024-12-05
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
SHIPMENT WAS DELIVERED INCORRECTLY AND HAD I HAD TO CONTACT LOGISTICS TO HAVE IT RE-DELIVERED... AND I AM DISSATISFIED WITH THE QUALITY AND I AM HAVING PROBLEMS TRYING TO RETURN IT FOR A REFUND
Idorashop 回复2024-12-03
4PX3001416423657CN=CNUSUP00007788551（Tracking number）
Dear customers
The package has been successfully delivered. If the recipient has not received the package, please contact the local post office
Service provider official website
https://global.cainiao.com/
Service provider contact information
[Service provider] COE [Phone] 1-8776668108 (working hours: Monday to Friday 9:00 AM-17:30 PM) [Email] [email protected], you can also contact the service provider through Whatsapp in the official website track query results to quickly communicate the package problem.
2 of them turned out good. One made a girl look like a boy
Idorashop 回复2024-11-27
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
I still haven't received the parcel and it's been over 15 days it won't let me see the progress on the delivery I want it in the next week or I want a refund
Idorashop 回复2024-11-27
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :https://t.17track.net/en#nums=YT2430821289000085&fc=190008 If you have any questions, please contact our email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
My order did not come with a vase it was supposed to include or with the words in the right places.
Idorashop 回复2024-11-25
UJ748111821YP=UUS4B40456581856733（Tracking number）
Hello, the order has been successfully delivered. The recipient can contact the local logistics to obtain a receipt.
Shipper: US-UNI
Contact number: For Pacific and Mountain time zones, please use: 1-424-284-2432; for Central and Eastern time zones, please use: 1-315-533-4690
Email contact: [email protected]
Service hours: Eastern Standard Time 10:00-21:00
Query website: https://www.uniuni.com/
The cartoon picture was disappointing, so much so I could not offer it as the gift intended. Delivery wasn't as expected either. This was a waste of £35 GBP. Product in the trash. Customer service responded but their manner is not great, I expect it may be a translator app which makes it sound harsh. They want a long-winded exchange of emails which I don't have the time or energy for. I resigned myself to the loss and lesson learned about trusting ads on social media.
Idorashop 回复2024-11-22
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
After weeks of waiting for the product to arrive, the image printed on the glass literally dissolved off the glass as soon as we poured a drink. Do not waste you money! I paid $60 for a glass with a printed image and it lasted 1 minute!!!
Idorashop 回复2024-09-19
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
I was extremely sceptical after reading the reviews after my purchase. I almost requested a refund however I’m glad I didn’t. Today I received my purchase within 2 weeks of ordering. I mean the quality is questionable but they are really pretty pieces and do look lovely on. How long they last is another story but I’m very glad I didn’t get scammed.
Idorashop 回复2024-09-19
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Arrived about 10 days after initially ordered.
Came in a lovely gift box which was slightly damaged which I guess was done in transit.
The Gift itself was beautiful with amazing detail .
Idorashop 回复2024-09-19
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
I just received my personalised barber shop sign,is taking like 1 month to come,but is looking very cool and good quality product.i email the shop like 2 weeks ago to ask for my order and they reply to me with all the details I needed,very nice customer service
Thank you 😊
Idorashop 回复2024-09-19
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
I don't recommend this shop. They need to go into more detail about product and the quality. I ordered personalized beach towels. The material is so thin less than 1mm not beach towel cotton material. They said in the description soft cotton fabric.
They cropped photo so the picture of cat had missing ear. I asked for my money back and to return items, they said I only get 70% back and they also said the return is very slow and could take months. They get a one star for the printing of photo colour this is good. Will not shop there again.
I don’t usually write reviews but I wanted to as a thank you for creating such a beautiful gift. I ordered an engraved book necklace (with both photos and quote). This was the only website that let me use longer quotes and more detailed pictures and the lowest price too. The customer support was really fast and helpful (I contacted them to enquire about my item after I saw the negative reviews on Trustpilot). My item came in 18 days, which was superfast considering it came from China (I think a lot of people forget this, if it takes up to 20 working days, that is up to a month) and during Chinese New Year. The pictures were super clear (I chose pictures that would turn out well after laser engraving, through a preview website) and the quality was good (so far). All in all, this is my favourite gift I bought and would definitely recommend.
I ordered 2 rings right after Christmas & just received them on Jan.24th..Both rings turned out amazing..It took awhile for them to get here but would definitely order again!
We've just discovered our product has been stolen and put up on their site. We create bespoke items, and they've copy and pasted our photography and description so definitely a scam!
Shame you can’t leave 0 stars!
AVOID AVOID AVOID.
This company is a scam! Order something in plenty of time for Xmas. Hadn’t heard anything from them when I should have technically received the product.
VERY long story short (13+ emails mostly 1 sided (me)) the product went “missing” in production, don’t know how long it will take (quoted 5-7 days) can’t give any further updates just wait…… I don’t think so!
Boggles me how they have refunded me on an order “in production” that is a bespoke photo engraving - I 100% believe it was never in production.
Terrible customer service, very rude emails if I was lucky to receive one.
I got my order today and I’m obsessed ❤️ it’s perfect and for it to be coming from China I got it in a timely manner. I’m soo happy. I can’t wait for Hanukkah 🕎 … but I did accidentally make 2 of the same orders and I’ll give the other one to my mom.
I just received my bracelet and I’m so pleased. I had no issues. The quality is very good. I was concerned after I ordered and looked at the reviews. It was received timely as well.
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