Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
Please allow payment to insurance without supporting document. This is due no payment advice send from insurance company when there is prearrange payment method
ipaymy 回复2021-11-08
Hi LIM, thank you for taking the time to write this review. The supporting document is part of our due diligence for processing payments on our platform. You can attach your policy summary instead as long as it states the required information to prove your payment. Feel free to reach out to us at [email protected] should you need further clarifications!
Hi Melvin, thank you for your 5* review! We are passionate about helping small businesses to better manage their cash flow and are delighted to hear that this is benefiting you as a business owner as well!
Still no improvement after 1 year of missing AMEX card in Malaysia but available in Singapore and Hong Kong
Please introduce payment with AMEX card with slight higher transaction fees to cover your additional cost, we do not mind paying it.
ipaymy 回复2021-11-03
Hi Kevin, thank you for taking the time to write this review. We would like to clarify we are currently not accepting AMEX cards in any of the countries we operate in (Singapore, Hong Kong and Australia). We apologise for the inconvenience this is causing you. We are in the midst of reinstating this and will be sure to inform you once we have this in place. We are keen to find out more about your experience with ipaymy, so don't hesitate to reach out to us via [email protected].
Quite satisfied with my recurring payments experience.
I can look up details in my previous payments for future recurring payments.
Paying a new merchant is harder, requiring some documentation identifying your relationship to the merchant. Sometimes, setting up the payment takes long enough that my session expires, and I am forced to redo the setup.
ipaymy 回复2021-11-02
Hi Jonathan, thank you for taking the time to write this review and feedback! We are looking to ensure payments made on ipaymy are secure hence the due diligence required. We will definitely review to see how we can improve the processes to ensure a smoother and faster experience for our users!
My go-to platform but usability certainly can be improved
My preferred platform to accumulate miles. The usability has issues when one has many invoices to put through at one shot - a) in terms of downloading receipts (only one at a time) b) if there is an error, the previously input items need to be redone (and not 'saved in cart') c) need to key in all invoices again if using the one-off input method (not recurring) to avail oneself to the promo codes.
ipaymy 回复2021-11-02
Hi BL, thank you so much for your review and feedback! We will be sure to bring this up to our team for product improvements. We'd be keen on finding out more details if you could reach out to us at [email protected]. As for the promo codes, it only applies to One Time payments as we already have an ongoing promotion for recurring payments.
I’m a regular user of iPaymy. The customer service via charline especially Stefanie & Venessa has been responsive when I was new to iPaymy. Stefanie even go the extra mile to reach out to me using WhatsApp when she was on leave & I needed help or clarifications urgently.
It would be great if iPaymy could reward loyal customer with say $10, $20 off fee payment instead of just lower fee rates..
Also my card details were deleted during recent system upgrade & I have to re-input the card details again for 3 credit cards!!
ipaymy 回复2021-10-27
Hi WC, thank you for taking the time to provide this positive review and feedback for improvements! We are happy to hear that you have had such amazing customer support and experience ever since you started using ipaymy. We will definitely review the loyalty program so our regular users get to benefit more. We understand that it was an inconvenience for our users to re-add their cards after our system upgrade. We will always minimise any inconvenience unless it is absolutely necessary and will take note in informing our users in advance for any potential future upgrades!
Easy to use, always meet expectation by delivering it. It will be good if able to include mortgage payment, and offer for rewards for repeated users.
ipaymy 回复2021-10-25
Hi HWH, thank you so much for taking the time to write this 5* review! We are happy to hear that ipaymy is providing such great value to our users. We will continue to improve and ensure you continue to have great experiences with us!
Quick responses every time I have an enquiry, team is open to feedback and understands the customer's situations. Have been using iPaymy for 4 years and have no issues.
ipaymy 回复2021-10-21
Hi James, thank you so much for your kind words! We are ecstatic to hear that a long time user like yourself has had such an amazing experience with us.
The money transfer option to Malaysia is not working sometimes as it will keep on hanging at the same page and unable to proceed to complete the payment.
ipaymy 回复2021-10-20
Hi Hong Wee, thank you for taking the time to write this review and feedback! We will look into improving our system to ensure a smoother process and a better experience for all our users.
Hi Irene, thank you for taking the time to write this review! We do run promotions from time to time, do stay tuned to your email inbox or our Facebook/Instagram page for more information.
there can be more promotions and lower rates especially there are many different competitive payment platforms in the market.
ipaymy 回复2021-10-18
Hi Bel, thank you for taking the time to write this review! We hear you on your feedback and we will look into this with our team to see how we can improve.
Excellent responsiveness to my queries with quick replies, followups and closures. To top it up, the team knows how to give that individualized service that makes one feel special.
ipaymy 回复2021-10-18
Hi Mukesh, we are absolutely thankful for your 5* review! It is always wonderful to hear our users feel valued and have an amazing experience with us. We will be sure to keep it up and do even better as we continue to progress.
Hi Jess, thank you for taking the time to write this 5* review! Raymond will be delighted to hear his assistance played a key part in ensuring your experience with us has been amazing, we will definitely pass this message on to him.
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