iRESTORE

Hi Benham, We're truly sorry to hear about your experience and completely understand how frustrating it is, especially given the value of your order. Please know that we're actively working with DHL to investigate the shipment and locate your package. We understand the waiting is difficult, but we're closely monitoring the case and will keep you updated as soon as we receive any new information from the carrier. We sincerely apologize for the inconvenience and appreciate your patience while we work toward a resolution.

Hi Gina, Thanks for the positive feedback and wish you all the best!

Hi Maria, Thank you for sharing your experience in using the Illumina Face Mask! We're so glad to hear your husband is already seeing clearer, smoother-looking skin. We appreciate your feedback about the nose area as well, and we'll be sure to share it with our team. We hope you'll continue using the mask and start seeing great results too!

Hi Mark, We appreciate the positive feedback and wish you all the best!

Hi Edward, Thanks for the feedback and wishing you all the best!

Hi Jim, We appreciate the positive feedback and wish you all the best!

Hi Jeanette, We appreciate the positive feedback and wish you all the best!

Hi Myrna, We're sorry to hear about your experience. We understand your frustration with the return shipping cost. As outlined in our return policy, customers are responsible for return shipping expenses. We appreciate you giving our products a chance and value your feedback, as it helps us evaluate and improve our policies.

Hi Pierre, We're sincerely sorry for the delay and understand how frustrating this has been. Please rest assured that your refund has now been prioritized, and our team is actively working to resolve it as quickly as possible. We appreciate your patience and apologize for the inconvenience.

Hi Angela, Thanks for the feedback and wishing you all the best!

Hi Shelley, Thank you for sharing your detailed feedback. We sincerely apologize for the shipping experience and understand how frustrating it must have been to figure out the customs payment process on your own. While customs notifications are handled by DHL, we'll share your feedback with our logistics team to help improve the experience for future customers. We appreciate your patience and hope you see great results with your Illumina Face Mask as you continue your treatment journey.

Hi Leslie, We're delighted to hear that everything went smoothly. Let us know if there's anything you need, and we'll be there for you in a heartbeat. Thanks and wishing you all the best!

Hi Inna, We're truly sorry for the frustration and inconvenience you've experienced. We completely understand how upsetting it is to be asked to pay import VAT again after already paying UK VAT during checkout. Please rest assured that your case is being actively reviewed by our team. We understand the issue you've raised regarding the VAT collected at the time of purchase, and we're working to resolve it as quickly as possible. We sincerely apologize for the delays in communication and for the experience you've had so far. We appreciate your patience while we investigate this matter, and we'll continue to keep you updated as soon as we have more information. Our goal is to make this right and ensure the issue is resolved appropriately. Thank you for bringing this to our attention, and again, we're very sorry for the inconvenience.

Hi Shalini, Thank you for sharing your experience! Shedding can be a normal part of the hair growth cycle as weaker hairs make way for stronger, healthier ones. We're excited to be part of your journey and can't wait to hear about your progress. Wishing you great results!

Hi Charles, Thank you for your feedback, and we're glad to hear you're finding the iRESTORE Elite easy to use. We also understand your concern about providing your birthdate during warranty registration. We apologize if the request felt unnecessary. The birthdate is requested solely for account verification and to help us accurately identify your registration if you ever need warranty support. It is not required for the purpose of selling personal information. We take customer privacy seriously and handle personal information in accordance with our privacy policies. We appreciate you sharing your concerns, as feedback like yours helps us improve both our processes and the customer experience.

Thanks for the feedback and wishing you all the best!

Hi Georgina, We're very sorry to hear about your experience and understand how frustrating this has been. Upon reviewing your case, we can confirm that we've been responding to your emails and have sent multiple messages regarding your return request. It appears that our replies may not be reaching your inbox, so we kindly ask that you check your spam or junk folder, as they may have been filtered there. If you still can't find our emails, please let us know, and we'll gladly resend the return instructions so we can help process your refund as quickly as possible. We appreciate your patience and look forward to resolving this for you.

Thanks for the feedback and wishing you all the best!

Hi Robert, Thanks for the positive feedback and wishing you all the best!

Hi Trina, Thank you for your feedback! We're so glad to hear that you love the product. If your main concern is that you haven't been wearing it consistently, we'd encourage you to give it a little more time and try to use it as recommended. Consistency is key with red light therapy, and most users don't begin to see noticeable results until they've used the device regularly for several months. Of course, if you still decide that you'd like to return it, we're happy to help. If your order is still within our return policy, please contact our Customer Support team with your order number, and we'll provide you with the return instructions and explain the next steps.