iRESTORE (irestorelaser.com) has a 3.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I just it a week ago…. Loving the feeling with Deep Sleep. Registered it make sure u look behind the panel for the serial number small numbers but it’s there under the on/ off button about 4 inches. I am excited for this adventure. Bought a mito light broke in less than 2 years they did nothing horrible experience. I hate that company.
Wonderful product, and great service.
I feel so disappointed. I purchased a mask from iRestore and now need to return it because of the poor fit and questionable effectiveness. I have sent several emails to customer service requesting a return shipping label, but so far I haven’t received any response whatsoever. This experience makes me question the company’s integrity. At the very least, their customer service has completely failed. If I don’t receive a response soon, I will have no choice but to file a complaint with the Better Business Bureau.
Hi Ivana, We're sorry to hear about your experience and understand your frustration. After reviewing your case, we can confirm that you have now received our email, and your return is currently being processed. We appreciate your patience and are committed to seeing your return through as quickly as possible. If you have any additional questions, please reply to our latest email and we'll be happy to assist you.
This is an amazing product! Results are outstanding. Need to be consistent but totally worth the investment!
We're delighted to hear that you're loving your iRESTORE product and are already seeing results! We look forward to hearing about your continued progress in the weeks ahead. Thank you for sharing your experience with us!
I've been using my IRestore Elite for for approximately 16 months and I have continuous new hair growth with this device. My hairdresser is very pleased, too. My device failed and they held true to their warranty and replaced it. Very pleased
Excellent customer experience and product offerings.
Hi Albert, Thanks for the positive feedback, and we wish you all the best!
I purchased the helmet professional and paid for the return refund guarantee. My results were poor, in fact I lost hair. I contacted them for the return and their promised email on how to return it was never received. I called again and was told to send another email as I had to deal with the first person I spoke to. I called again and was told I should keep the helmet and they'd send me $200. I said I wanted the full refund promised. I never received an email. Then I was told they have problems delivering to a "live.com" email and asked for a gmail address. I gave them my gmail address - again no email received. They changed their refund policy for items purchases after June 2. I bought mine in January! I never saw the "restocking fee" on my original order and now they have a 25% restocking fee. I had to call a third time and was given the same story that they'd send me the return information - NONE RECEIVED!! They are untrustworthy!!!!
Hi Ed, We're sorry to hear about your experience and understand how frustrating this has been. We want to make this right. Our team has sent multiple emails to both the email addresses you provided with instructions and to help resolve your concerns, but it appears they may not be reaching you. Please check your spam or junk folder, or contact our Customer Service team with an alternate email address if needed so we can ensure you receive our messages and assist you with your return request as quickly as possible.
Horrible product horrible dishonest customer service
Hi Marlene, We're sorry to hear about your experience. We've reviewed your conversation with our team, and we can confirm that this matter will be taken care of. We appreciate your patience and look forward to resolving this for you as quickly as possible.
So far, so good
Hi Darin, We appreciate the early review and are looking forward to hearing positive results in the coming weeks.
My first impression of the iRestore brand was positive from the get-go. I had spent about a month doing as much research as I could on red light therapy, and I believe I found some good indicators that were positive enough to make me think it's the real deal. So when I decided to go for it, my online shopping was quick and easy. I opted for a bundle which consisted of Elite helmet & Illumina face mask. No, these products were not inexpensive by any means. In fact I was a little reluctant at first. But after some thought I figured if the treatment does work yes expected then the investment would have been worth it. Fast forward and my shipment arrived exactly a week later. Unpacking was like opening Christmas gifts as a kid. I must say judging by the look and feel, these truly are high quality products, which gave me the reassurance I had made the right choice. Time will tell about the effectiveness, but I pray and Hope that results will be positive.
Hi Hugo, Thank you for your thoughtful review and for choosing iRestore! We're so glad to hear you had a great ordering, delivery, and unboxing experience. We appreciate your trust in us. Stay consistent with your treatments, and we hope you'll see great results in the months ahead. We're here if you need anything along the way!
Great product and easy to work with the company. I've been very pleased, and am considering additional items from them.
Hi Susan, Thanks for the positive feedback, and wishing you all the best!
I just got this device. The manufacturer tells me it will take months to see results. That is fine. But I can't get the app to work to track my progress. Nothing works- I suspect it is because I registered my device on the website and now I can't register the device on the app. Who knows but I don't have time to sit on a chat to figure this out. I sent screenshots. I restarted my phone, uninstalled the app reinstalled the app but no good. Even my account information is not loading- there's a fundamental data issue here. They requested a review so here you go.
Hi Allison, Thank you for taking the time to share your experience, and we're truly sorry for the frustration you've had with the app. We understand how disappointing it is to run into technical issues, especially when you're just getting started. We appreciate you sending the screenshots and trying the troubleshooting steps already. We've raised your case with our technical team so they can investigate the issue further and determine what's causing the problem. We appreciate your patience and the opportunity to make this right.
The products and pricing are great. Getting a customs bill for an additional $285 is not great
Thank you for your feedback! We're glad to hear you're happy with our products and pricing. We're sorry to hear about the unexpected customs charges. For international orders, customs duties, taxes, and import fees are determined by your country's customs authority and are not collected or controlled by iRestore unless specifically stated at checkout. These charges can vary based on your local regulations and may be due upon import. We understand how frustrating unexpected fees can be, and we appreciate you sharing your experience, as it helps us continue improving the information we provide to our international customers.
Your charger/adapter is ancient!!! Everyone is now using USB-C chargers and you have something totally obsolete. Fix it asap and send your existing customers new adapters for free
Hi Sameer, Thank you for taking the time to share your feedback. We truly appreciate it and understand your concern regarding the charger design. We're always looking for ways to improve our products, and feedback like yours is invaluable. We've shared your suggestion with our product team for consideration as we continue to evaluate future product updates and accessories. Thank you again for helping us improve.
Great product! Loving it and seeing results
Hi Carrie, We appreciate the positive feedback, and we are looking forward to hearing about better results in the coming weeks!
I have only used it once so I can’t give a detailed experience, but so far it seems OK I’ll let you know in six months!
Hi Julie, Thanks for the positive review, and wishing you all the best!
The customer service has been amazing! They have consistently checked in with me after I received their apex laser and hair restoration helmet. When i have asked questions over text messages- they respond very quickly and comprehensively. You aren’t just purchasing a product but an entire service team.
Thank you, Sherri! We're delighted to hear you've had such a positive experience with both our product and support team. We truly appreciate your kind words and are always here if you need anything along your hair restoration journey.
I haven’t seen my product yet. I’m Paying for something I have NEVER received
Hi Nuala, We sincerely apologize for the inconvenience. Upon reviewing our records, the most recent order we found under your information was placed on March 12, 2026, for the Illumina Face Mask, and it shows as successfully delivered. If your review refers to a different order, please let us know the order number or any additional details so we can investigate further and assist you as quickly as possible.
Haven't used it very long so I don't know but I like the product just bought it?
Hi Greg, Thanks for purchasing the iRESTORE Pro device. Looking forward to hearing about positive results as you start using it for your hair growth journey.
64 reviews matching