iRESTORE

Hi Ivana, We're sorry to hear about your experience and understand your frustration. After reviewing your case, we can confirm that you have now received our email, and your return is currently being processed. We appreciate your patience and are committed to seeing your return through as quickly as possible. If you have any additional questions, please reply to our latest email and we'll be happy to assist you.

We're delighted to hear that you're loving your iRESTORE product and are already seeing results! We look forward to hearing about your continued progress in the weeks ahead. Thank you for sharing your experience with us!

Hi Albert, Thanks for the positive feedback, and we wish you all the best!

Hi Ed, We're sorry to hear about your experience and understand how frustrating this has been. We want to make this right. Our team has sent multiple emails to both the email addresses you provided with instructions and to help resolve your concerns, but it appears they may not be reaching you. Please check your spam or junk folder, or contact our Customer Service team with an alternate email address if needed so we can ensure you receive our messages and assist you with your return request as quickly as possible.

Hi Marlene, We're sorry to hear about your experience. We've reviewed your conversation with our team, and we can confirm that this matter will be taken care of. We appreciate your patience and look forward to resolving this for you as quickly as possible.

Hi Darin, We appreciate the early review and are looking forward to hearing positive results in the coming weeks.

Hi Hugo, Thank you for your thoughtful review and for choosing iRestore! We're so glad to hear you had a great ordering, delivery, and unboxing experience. We appreciate your trust in us. Stay consistent with your treatments, and we hope you'll see great results in the months ahead. We're here if you need anything along the way!

Hi Susan, Thanks for the positive feedback, and wishing you all the best!

Hi Allison, Thank you for taking the time to share your experience, and we're truly sorry for the frustration you've had with the app. We understand how disappointing it is to run into technical issues, especially when you're just getting started. We appreciate you sending the screenshots and trying the troubleshooting steps already. We've raised your case with our technical team so they can investigate the issue further and determine what's causing the problem. We appreciate your patience and the opportunity to make this right.

Thank you for your feedback! We're glad to hear you're happy with our products and pricing. We're sorry to hear about the unexpected customs charges. For international orders, customs duties, taxes, and import fees are determined by your country's customs authority and are not collected or controlled by iRestore unless specifically stated at checkout. These charges can vary based on your local regulations and may be due upon import. We understand how frustrating unexpected fees can be, and we appreciate you sharing your experience, as it helps us continue improving the information we provide to our international customers.

Hi Sameer, Thank you for taking the time to share your feedback. We truly appreciate it and understand your concern regarding the charger design. We're always looking for ways to improve our products, and feedback like yours is invaluable. We've shared your suggestion with our product team for consideration as we continue to evaluate future product updates and accessories. Thank you again for helping us improve.

Hi Carrie, We appreciate the positive feedback, and we are looking forward to hearing about better results in the coming weeks!

Hi Julie, Thanks for the positive review, and wishing you all the best!

Thank you, Sherri! We're delighted to hear you've had such a positive experience with both our product and support team. We truly appreciate your kind words and are always here if you need anything along your hair restoration journey.

Hi Nuala, We sincerely apologize for the inconvenience. Upon reviewing our records, the most recent order we found under your information was placed on March 12, 2026, for the Illumina Face Mask, and it shows as successfully delivered. If your review refers to a different order, please let us know the order number or any additional details so we can investigate further and assist you as quickly as possible.

Hi Greg, Thanks for purchasing the iRESTORE Pro device. Looking forward to hearing about positive results as you start using it for your hair growth journey.