iRESTORE (irestorelaser.com) has a 3.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I just started- we’ll see if this meets expectations down the road - too soon to evaluate.
Hi Mac, Thanks for the feedback, and looking forward to hearing positive results in the coming weeks!
Thanks for the positive feedback and wishing you all the best!
On May 9 I posted a review about iRestore that is not honoring the extended warranty it promised for the iRestore Elite I purchased for more than 1800 $. 2 days later iRestore responded, writing "We’ve already requested your details so our team can reach out to you directly and get this sorted out as soon as possible, including confirming and fixing your extended warranty registration." Up until today, more than 2 months after this message, I still have not heard from iRestore.
Hi Nancy, We sincerely apologize for the lack of follow-up and understand how frustrating this has been, especially after waiting more than two months. Please reach out to our Customer Service team via email. This will help us locate your case, investigate what happened, and work toward resolving your extended warranty concern as quickly as possible.
Just received it! Took my “before” pictures and I am looking forward to seeing positive results!
Thanks for the early review, and wishing you all the best!
Soo disappointed! Purchased the Irestore Professional in 12/23. Used it faithfully as directed, storing it carefully in its original box after each use. Disappointingly, the helmet stopped lighting up after 2.5 years. Called the company and was walked through several remedies, none of which were successful. Seems the cord attached to the helmet has a short. If the cord is in a certain position, it will light up. (I guess the original box wasn’t the safest place to store it afterall!) I assumed I could send it in and have the cord repaired but apparently they don’t do repairs for their customers. I was offered a refurbished helmet for $395 with a one-year warranty but the rep couldn’t tell me its age or why it was returned. Previous to this experience, I was considering one of their red-light face masks, but after paying over $900, basically $360 per year, for this helmet, I am not going to gamble on another IRestore product!
Hi Mel, Thank you for sharing your experience, and we're truly sorry to hear about the issue with your iRESTORE Pro device. We understand how frustrating it is for the device to stop working after you've taken good care of it. While the iRestore Professional is covered by a 2-year limited warranty, your device is unfortunately outside that coverage period. Since we don't offer repairs, we offered a refurbished replacement at a reduced price. Our recertified devices are carefully inspected, tested, and restored to pristine working condition, and each one includes a 1-year warranty for added peace of mind. We understand your disappointment and appreciate your honest feedback. Thank you for giving iRESTORE a try, and we're sorry we couldn't provide the experience you expected.
So far I have not see results yet, I just started but I will post back in 5-6months . Meantime I have to say the customer service I have received has been amazing
Hi Claudia, Thanks for sharing your early experience in using our device, and looking forward to hearing about positive results in the coming weeks. Thanks, and wishing you all the best!
The ordering process was VERY misleading. I received shampoo & conditioner, serum, vitamins etc that I do not want. I ordered the Professional instead of the Elite which stretched my budget. When I placed the order the other items had 0.00 by each so I thought they were free but my card was charged for all of it. I will return all of the items.This feels like theft to me. I would not buy vitamins from a company who manufactures red light devices without research. I chose this device based on recommendations from dermatologists I trust. Can you fix this or will you charge me to return it?
Hi Linda, Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We've already reached out to you directly because we'd like the opportunity to make things right. Our team is committed to finding a resolution that addresses your concerns and provides a positive outcome. Please check your email for our message, and we look forward to working with you to resolve this as quickly as possible.
I just got my products and can’t wait to start using them. Service receiving my products and registration for warranty was fast and easy. The customer care team is amazing and they reply immediately. Thanks!
Hi Andres, Thanks for the kind words. We're very excited to hear about positive results in the coming weeks! Thanks and wishing you all the best!
Purchasing was easy and applied discounts. It arrived very quickly.
Hi Pam, We're delighted to know your order was processed smoothly. Wishing you all the best!
Good web site & easy to understand what I was buying.
Hi Pike, Thanks for the positive feedback, and we wish you all the best!
I just turned 60, and my husband gifted me the mask, and neck and chest red therapy. Since 7/1/2026, I have noticed, the texture of my skin has improved, and feels soft yet firm, like there is suddenly more natural oils, being produced, and the collagen in my skin has been seriously boosted! BIG TIME! Also, I have been using for 3 weeks, with the Irestore face and eye cream, and they are awesome! Love how the serum feels and spreads over and into my skin so nicely!! Highly recommend, Definitely it is worth saving for, or asking Santa for!😉
Hi Tabetha, Thank you so much for sharing your wonderful experience! We're delighted to hear that you've already noticed smoother, softer, and firmer-looking skin after using the Illumina Face Mask and Neck & Chest Mask. It's also great to know you're enjoying the Face and Eye Creams and that they've become a perfect addition to your skincare routine. Your kind words and recommendation truly mean a lot to us. Thanks and wishing you all the best!
I’ve been using the iRestore Elite device for my menopausal hair loss for the past year. I’ve seen significant improvement in density and reduction in shedding. Additionally, the company provides great customer service and support. They are responsive and back up their product warranty if any issues
Hi Mindy, Thank you for sharing your positive experience using the iRESTORE Elite device. It means a lot to know that our customer support has also been there for you when needed. We truly appreciate your trust in iRESTORE and wish you continued success on your hair growth journey!
The iRestore is very simple to use. I look forward to seeing the results in a few months.
Hi Lars, We appreciate the positive feedback and wish you all the best!
I haven't been using it long enough to make a comment. No hair is growing as yet.
Hi Pamela, Thank you for your feedback! Hair growth takes time, so it's still too early to evaluate your results. Most users begin to notice visible improvements after 3–6 months of consistent use, with optimal results typically seen after 6–12 months. We encourage you to continue using your iRESTORE device as directed and stay consistent with your treatments. We appreciate your patience and look forward to hearing about your progress in the months ahead!
Website is clear and easy to use. Delivery of the goods after ordering was excellent.
Hi Jay, We appreciate the positive feedback and we wish you all the best!
Very good communication with customer service and my issues were resolved in a timely manner. We are back using this great product and as stated in the past we have noticed considerable hair growth,
Hi Michael, Thank you for your kind words! We're delighted to hear that our customer service team was able to resolve your concerns promptly and get you back on track. It's even more rewarding to know that you've experienced considerable hair growth with the product. We truly appreciate your continued trust and support, and we look forward to being part of your hair restoration journey. Thanks and wishing you all the best!
I thought my IRestore helmet was never delivered. Turns out it was accidentally delivered to my neighbor. Long story short he brought it to my house today, after his vacation. Subsequently, I had reamed IRestore staff without cause. After many apologies, and they were absolutely brilliant through my rants, I am ready to humbly start my new program with an amazing device. The packaging, instructions and device are all first class, as is their customer service. Thank you for your grace, iRestore staff!
Hi Gary, Thank you so much for taking the time to update your review. We're relieved to hear that your iRestore helmet was found and safely made its way to you. We truly appreciate your kind words and your willingness to share what happened. We completely understand how concerning it must have been to believe such an important package was lost. Your acknowledgment means a great deal to our team, and we're glad we could support you throughout the process. We hope you have a great experience with your new iRESTORE Pro device and wish you the very best on your hair growth journey. If you ever have any questions, we're always here to help!
Great customer service and products shipped fast. Excited to start my journey!
Hi Jennifer, It seems there may have been some confusion with the star rating, as the review was submitted with 1 star, which is the lowest possible rating. If that wasn't your intention, we would greatly appreciate it if you could update your review to reflect your experience. Thank you and wishing you all the best!
Always a great experience. Excellent as usual.Another great product.Customer service is always great. Fast delivery
Hi Joseph, Thanks for the feedback and wishing you all the best!
I did most everything without personally talking to anyone.
Hi Denise, Thanks for the positive review despite of you not talking to any customer service representative. In the meantime, please let us know if there's anything we can do for you. Thanks and wishing you all the best!
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