Itemku is a trusted digital gaming marketplace where gamers can safely buy and sell a wide range of digital products. From game top-ups and official game keys to gift cards, in-game currencies, premium subscriptions, and gaming services, Itemku brings everything gamers need together in one convenient platform.Our mission is to make digital gaming transactions simple, secure, and accessible. We continuously improve the buying and selling experience by providing a reliable marketplace with fast transactions, competitive pricing, and a wide selection of products across PC, console, and mobile gaming.Every day, gamers choose Itemku to discover great deals, purchase digital content instantly, and connect with trusted sellers. Our platform is built with security and user experience in mind, featuring trusted sellers, secure payment methods, and dedicated customer support to help ensure every transaction is smooth and worry-free.Whether you're looking to top up your favorite game, purchase the latest game release, buy a gift card, or access premium gaming services, Itemku offers a seamless experience from start to finish. We believe getting what you need for gaming should be fast, easy, and reliable, so you can spend less time searching and more time playing.As the gaming industry continues to evolve, Itemku remains committed to expanding our product selection, enhancing our platform, and delivering the best possible experience for gamers around the world. By combining a trusted marketplace with a passionate gaming community, we strive to be the platform gamers turn to whenever they need digital gaming products and services.
Reviewers had a great experience with this company. Consumers frequently express satisfaction, noting that buying digital assets and gaming currencies is straightforward, quick, and reliable. Many people also point out that the website provides a wide variety of choices and options for different types of purchasers.
However, some customers also noted frustrating experiences involving unhelpful support agents, delayed ticket resolutions, and difficulties getting timely refunds. A few reviewers additionally mentioned trouble communicating with unresponsive sellers and problems viewing necessary product details on mobile browsers. These consumers expressed concern over unresolved transaction problems and inadequate assistance when trying to settle disputes.
When a seller takes too long to deliver an order, the website does nothing to help. Customers cannot cancel their orders and are forced to wait for hours. It would be much better if customers could cancel delayed orders and purchase from another seller instead.
I would also like to see a feature that allows customers to block sellers who consistently deliver slowly, especially since sellers are selected automatically. If a customer accidentally places an order or tops up the wrong amount, there is no way to cancel it, which results in a waste of both time and money.
Please improve the system to make it fairer and more convenient for customers.
itemku 回复2026-10-16
Dear Customer,
We apologize for the inconvenience.
Please be informed that sellers using standard delivery have a specific timeframe for order cancellations. For faster processing, we suggest purchasing from sellers offering instant delivery. Nevertheless, we truly appreciate your feedback and will pass it along to the relevant team to help improve our services.
Thank you for your understanding.
The platform's support system consistently favors the seller during disputes. Furthermore, there is a high number of fraudulent/scam sellers here. Buyer safety needs to be improved.
itemku 回复2026-10-14
Dear Customer,
We sincerely apologize for the frustrating experience and understand your disappointment when a dispute resolution feels one-sided.
Regarding your report, our support team aims to review every dispute objectively based on the available transaction evidence from both parties. We appreciate your feedback regarding how your case was handled, as it highlights areas where we need to improve our review process and ensure buyers feel properly heard during investigations.
Thank you for your feedback and understanding.
very slow seller not respon my order 24hours seller done my order
itemku 回复2026-10-14
Dear Customer,
We sincerely apologize for the inconvenience and understand how frustrating it is to deal with an unresponsive seller and a delayed order.
Regarding your transaction, if the seller has already marked your order as completed after 24 hours but you still have not received your item, please submit an official report immediately through the Help / Support. Our team requires a formal ticket to verify the delivery proof with the seller and assist you with a resolution.
Thank you for your patience and cooperation.
Worst customer service ever! My Wallet PIN reset issue (Ticket #3936766) has been ignored since day one of registration. Customer service agents like Chio, Caca, Senna, Maureen, and Arthur keep spamming repetitive copy-paste templates instead of escalating the database bug to the IT team. They even had the audacity to send a review prompt while holding my funds hostage and refusing to fix a server-side account lock. Avoid using Itemku if you value your money!"
itemku 回复2026-10-15
Dear Customer,
We apologize for the frustration caused by this situation.
Regarding ticket #3936766, our system logs show that the Wallet PIN reset OTP codes are successfully being generated and sent to your registered email address. To properly investigate whether there is an issue receiving these emails, our team requires a screenshot of your inbox/spam folder to verify if the messages are reaching your provider. Please reply to your open support ticket with this proof so we can escalate the issue and help you restore access to your account as quickly as possible.
Thank you for your cooperation and understanding.
so lame it says that estimated about 1 hour but my robux credited after 5 - 6 hours
itemku 回复2026-10-15
Dear Customer,
We apologize for the delay and inconvenience.
Regarding your transaction, we sincerely apologize that the delivery took much longer than the estimated time. The process may have been delayed due to the seller handling a high volume of orders at that time. We appreciate your patience while waiting for your Robux to be delivered.
Thank you for your understanding and feedback.
the seller promises in deskription 1 month premium.. but its only 9 days and off
itemku 回复2026-10-15
Dear Customer,
We apologize for the inconvenience and understand your frustration regarding your transaction.
Since the item delivered does not match the 1-month duration promised in the seller's product description, please submit an official report by clicking Help / Support, so our support team can investigate your order issue.
Thank you for your cooperation and understanding.
Dear Customer,
We apologize for the inconvenience regarding your unreceived Robux order.
To help us resolve this issue, please submit an official report to Help / Support team. Please provide your order number and any relevant screenshots so our support team can verify the transaction status with the seller and assist you right away.
Thank you for your cooperation and understanding.
Dear Customer,
Thank you for the update.
We are glad to hear that everything is sorted out. If you encounter any other issues or need further assistance in the future, please feel free to reach out to us again through our Help / Support section.
Thank you for using our services and have a great day.
Dear Customer,
We apologize for the bad experience you had with the seller.
To help us investigate and assist you further, please submit an official report to our Help / Support team. Please provide your order details and any relevant screenshots so our support team can review the situation and assist you right away.
Thank you for your cooperation and understanding.
System took €50 across two separate orders, cancelled them, and support only sends bot replies
I am posting this here so customer care actually checks my transaction details instead of sending automated replies.
I paid for two separate orders using SEPA bank transfer:
Transaction 1: TR00161559361 (Order OD000000166966012)
Transaction 2: TR00161574244
The money was debited from my bank account, but because the on-site countdown timer expired before your system synced the SEPA transfer, the orders timed out and were cancelled.
I contacted customer support (handled by Caca, Senna, and Arthur) and provided proof of payment. However, I have only received repetitive responses telling me to wait 24 hours. More than 24 hours have passed, and I am still out roughly €50 with neither the items delivered nor a refund issued.
Please have your billing department manually locate the incoming SEPA payments under my name for these two transaction numbers and either deliver the orders or refund the money back to my bank account.
I will update or remove this review once customer support actually resolves this issue.
itemku 回复2026-10-15
Dear Customer,
We apologize for the delay and frustration caused by this situation.
Regarding your SEPA transfers for transactions TR00161559361 and TR00161574244, we are currently checking and escalating this matter directly with our payment partner to locate and verify your incoming funds.
Because bank transfers require manual matching once an order timer expires, we are actively following up with the payment provider to ensure your funds are properly traced and resolved. We will update you directly on your support ticket as soon as we receive confirmation from the payment partner.
Thank you for your patience while we process this for you.
Worst customer service ever! My Wallet PIN reset issue (Ticket #3936766) has been ignored since day one of registration. Support agents like Chio, Caca, Senna, Maureen, and Arthur keep spamming repetitive copy-paste templates and now even spam review requests while holding my funds hostage. They refuse to escalate this database bug to the IT team. Avoid Itemku if you care about your money!
itemku 回复2026-10-15
Dear Customer,
We apologize for the frustration caused by this situation.
Regarding ticket #3936766, our system logs show that the Wallet PIN reset OTP codes are successfully being generated and sent to your registered email address. To properly investigate whether there is an issue receiving these emails, our team requires a screenshot of your inbox/spam folder to verify if the messages are reaching your provider. Please reply to your open support ticket with this proof so we can escalate the issue and help you restore access to your account as quickly as possible.
Thank you for your cooperation and understanding.
I haven’t received the order and it wasn’t on the pending ng robux
itemku 回复2026-10-13
Dear Customer,
We understand your concern regarding the missing Robux and apologize for the inconvenience caused.
Regarding your transaction, our support team is currently reviewing your ticket to check the status of your order with the seller. Please allow us some time to investigate the issue thoroughly, and we will update you directly on your support ticket as soon as possible.
Thank you for your patience and cooperation.
Dear Customer,
We understand your concern regarding the missing Robux and apologize for the inconvenience caused.
Regarding your transaction, our support team is currently investigating your report and verifying the details of your order. Please allow us some time to check the process thoroughly, and we will update you directly on your support ticket as soon as possible.
Thank you for your patience and cooperation.
Dear Customer,
We sincerely apologize for the inconvenience and understand how frustrating it is when your Robux has not arrived.
Regarding your transaction please submit an official report immediately through the Help / Support section on your order details page. Our support team requires a formal ticket to verify the order status with the seller and assist you with a resolution.
Thank you for your cooperation and understanding.
Subject: Defective Indonesia IDR Steam Wallet Code, My Account Region Is Indonesia
I bought an Indonesian IDR Steam wallet code from your store, order number: OD000000166900403.
My Steam account region is Indonesia, wallet currency IDR (Rp), screenshot attached for proof.
When I tried to redeem this wallet code, Steam returned error: code invalid.
I have successfully redeemed many other IDR Steam wallet codes on this same account. This fully rules out region restriction as the cause.
The issue is this specific wallet code itself is faulty, my account is fully compatible.
itemku 回复2026-10-14
Dear Customer,
We sincerely apologize for the inconvenience and understand how frustrating it is to receive an invalid Steam Wallet code.
Regarding your order OD000000166900403, our support team is currently re-checking and cross-verifying the code directly with the seller. Please allow us some time to investigate this issue thoroughly, and we will update you directly on your support ticket as soon as we have a resolution.
Thank you for your patience and cooperation.
