Itemku is a trusted digital gaming marketplace where gamers can safely buy and sell a wide range of digital products. From game top-ups and official game keys to gift cards, in-game currencies, premium subscriptions, and gaming services, Itemku brings everything gamers need together in one convenient platform.Our mission is to make digital gaming transactions simple, secure, and accessible. We continuously improve the buying and selling experience by providing a reliable marketplace with fast transactions, competitive pricing, and a wide selection of products across PC, console, and mobile gaming.Every day, gamers choose Itemku to discover great deals, purchase digital content instantly, and connect with trusted sellers. Our platform is built with security and user experience in mind, featuring trusted sellers, secure payment methods, and dedicated customer support to help ensure every transaction is smooth and worry-free.Whether you're looking to top up your favorite game, purchase the latest game release, buy a gift card, or access premium gaming services, Itemku offers a seamless experience from start to finish. We believe getting what you need for gaming should be fast, easy, and reliable, so you can spend less time searching and more time playing.As the gaming industry continues to evolve, Itemku remains committed to expanding our product selection, enhancing our platform, and delivering the best possible experience for gamers around the world. By combining a trusted marketplace with a passionate gaming community, we strive to be the platform gamers turn to whenever they need digital gaming products and services.
Reviewers had a great experience with this company. Consumers frequently express satisfaction, noting that buying digital assets and gaming currencies is straightforward, quick, and reliable. Many people also point out that the website provides a wide variety of choices and options for different types of purchasers.
However, some customers also noted frustrating experiences involving unhelpful support agents, delayed ticket resolutions, and difficulties getting timely refunds. A few reviewers additionally mentioned trouble communicating with unresponsive sellers and problems viewing necessary product details on mobile browsers. These consumers expressed concern over unresolved transaction problems and inadequate assistance when trying to settle disputes.
Cant open any game in the account need to verify if you are a human and it doesnt work
itemku 回复2026-10-14
Dear Customer,
We sincerely apologize for the inconvenience and understand how frustrating it is when captcha verification prevents you from accessing your account games.
Regarding your issue, please ensure that you complete the captcha prompts carefully and accurately to satisfy the human verification system. You may also try clearing your browser/app cache or switching to a different internet connection to help pass the verification smoothly. If the problem persists after trying these steps, please submit a report through our Help / Support section so we can assist you further.
Thank you for your patience and cooperation.
Tulisan instant tapi perlu nunggu 2 jam, mana penjual gak ada respon pula
itemku 回复2026-10-14
Dear Customer,
Kami mohon maaf atas ketidaknyamanan yang kamu alami saat bertransaksi di itemku.
Perihal kendala tersebut, label "Instan" ditujukan untuk produk yang diproses secara otomatis oleh sistem penjual. Namun, terkadang dapat terjadi kendala teknis atau antrean sistem yang menyebabkan pengiriman tertunda. Jika pihak penjual tetap tidak memberikan respon, silakan buat laporan resmi melalui menu Bantuan / Support agar tim kami dapat bantu menindaklanjuti transaksinya.
Terima kasih atas kesabaran dan kerja samanya.
ear Customer,
We sincerely apologize for the confusion and understand how frustrating it is.
Regarding your order, if the description states "reaches the last zone" but you have not received your item, please submit an official report through the Help / Support section on your order details page. Our team requires a formal ticket to verify the delivery details with the seller and help resolve the issue for you.
Thank you for your patience and cooperation.
Dear Customer,
We sincerely apologize for the inconvenience and understand how annoying it is to receive unwanted email review reminders.
Regarding your email notifications, you can unsubscribe at any time by clicking the "Unsubscribe" link located at the bottom of any review email you receive.
Thank you for your feedback and understanding.
my order from Nervking (i think) put the order has completed but they didnt even bought the gamepass so literally got scam bru
itemku 回复2026-10-14
Dear Customer,
We sincerely apologize for this distressing experience and understand how frustrating it is when an order is marked as completed without receiving your order.
Regarding your transaction with the seller, if you have not received the item but the status is already completed, please submit an official report immediately through the Help / Support. Our team requires a formal ticket to hold the funds, request proof of delivery from the seller, and assist you with a resolution.
Thank you for your cooperation and understanding.
Dear Customer,
We sincerely apologize for the inconvenience and understand how annoying it is to receive unwanted email review reminders.
Regarding your email notifications, you can unsubscribe at any time by clicking the "Unsubscribe" link located at the bottom of any review email you receive.
Thank you for your feedback and understanding.
Dear Customer,
We sincerely apologize for the delay and understand how frustrating it is when your item has not arrived.
Regarding your transaction, if you have not received your item yet, please submit an official report immediately through the Help / Support section on your order details page. Our support team requires a formal ticket to check the delivery status with the seller and help expedite the process for you.
Thank you for your patience and cooperation.
the security is low my robux was sucked by hackers
itemku 回复2026-10-14
Dear Customer,
We sincerely apologize for this distressing experience and understand how concerning it is to experience security issues with your account.
Regarding your concern, sellers on our platform only deliver the items you purchase and do not have access to your account details or credentials. If you suspect unauthorized activity on your account, please change your password immediately and update your security settings. If this issue is directly related to a transaction with a specific seller, please submit an official report through the Help / Support, so our team can assist you.
Thank you for your understanding and cooperation.
I got scammed by an account seller on this site and informed support from the beginning he did not give me the correct information to secure the account and they refused to help me every step of the way the seller got his account back kept the money and the website will not punish the seller or refund my money total scam be warned EDIT: Customer care did not even review the chat with the seller where he clearly did not give me the information to secure the account and instead takes his word promising that he did so on top of no refund they WILL NOT be punishing the scammer seller either please be very careful dealing with this Malicious website the seller I used had good rating and everything so I don't think any sellers are safe to use on their platform
itemku 回复2026-10-13
Dear Customer,
We sincerely apologize for this distressing experience and understand how frustrating it is when an account transaction does not go as expected.
Regarding your transaction, our support team is actively reviewing your case and investigating the details provided. We take claims of account retrieval and seller misconduct very seriously, and we are currently examining the transaction history to take appropriate action. Please allow us some time to thoroughly verify the report, and we will update you directly on your support ticket.
Thank you for your patience and cooperation.
Advertise for 420 unit but sell only for 336. For RM23. Am i being scammed?
itemku 回复2026-10-14
Dear Customer,
We sincerely apologize for the confusion and understand your concern regarding the difference in the received unit amount.
Regarding your order, products sold on our platform are intended for the Indonesia region, which incurs regional platform taxes during the top-up or redemption process, resulting in a final amount of 336 units. If you believe there was a discrepancy with your listing description, please submit an official report through the Help / Support section, so our team can review the transaction for you.
Thank you for your understanding and cooperation.
Dear Customer,
We apologize for the inconvenience regarding your transaction.
To process your report, our team requires specific details and proof regarding the issue. Since we have not received a response to our questions on your ticket, the investigation is currently on hold. Please respond to our support ticket with the required details so we can assist you promptly.
Thank you for your cooperation.
Customer service is not great are good it's horrible
itemku 回复2026-10-13
Dear Customer,
We apologize for your dissatisfaction with our service.
To investigate and resolve transaction issues, our support team requires specific verification details and supporting proof. Without the requested data, we are unable to proceed with the investigation.
If you still require assistance, please submit the necessary details through the Help / Support so our team can help you promptly.
Thank you.
Do NOT trust Itemku. Their 30-day warranty is a complete joke and an excuse to protect fraudulent sellers. I bought a Mobile Legends (MLBB) account, but due to Moonton's in-game security lock system, I was forced to wait 2 months before I could safely rebind the email. This is a mandatory game feature completely out of my control.
Knowing this, the seller waited exactly until the 30-day Itemku warranty ended to delete the Google Workspace custom domain email address, completely locking me out of my purchased account.
When I contacted Itemku Customer Service with full proof, they completely dismissed my issue. They blamed me for not rebinding sooner, showing an absolute lack of understanding of game mechanics. Itemku's support chooses to tolerate scammers who abuse the platform's loopholes over protecting real, paying customers. They take your money and leave you to get scammed. Absolutely useless and unethical support team!
itemku 回复2026-10-12
Dear Customer,
We truly understand your disappointment and apologize for the frustrating situation with your MLBB account.
Our 30-day warranty window is designed to provide safety while buyers verify and secure their accounts following our trading guidelines. Once the warranty period expires, the transaction is marked complete and protection under that order ends. However, we take bad seller behavior very seriously. If you have clear evidence that the seller reclaimed the account, please submit a ticket through our Help / Support section so our safety team can thoroughly investigate the transaction and take strict action against the seller's account. Thank you.
Can’t read the description on mobile on their website.
You couldn’t read any product’s description on mobile and if you buy the wrong thing. They won’t give you a refund. I spent RM35 on a PS plus membership, Itemku described that the activation is available in Malaysia. But apparently the description that I cannot read or see because the website couldn’t be bothered to add a read description button on mobile browser so my money was gone and Itemku has yet to refund or resolve this issue. They completed the order one sidedly and didn’t compensate me or refunded me back my money.
itemku 回复2026-10-13
Dear Customer,
Regarding your transaction, we understand your frustration and apologize for the inconvenience you experienced.
Please be advised that product descriptions and region restrictions are provided on the listing page to ensure buyers can verify compatibility before purchasing. Because the product details were clearly stated and the delivered code matched the listing description, a refund cannot be processed for orders purchased in error.
If you have further questions or additional details regarding your order, please reach out directly through our Help / Support section.
Thank you for your cooperation and understanding.
Dear Customer,
Regarding your transaction, we understand your concern and apologize for the inconvenience regarding your missing Robux.
If you have not received the full amount of Robux from your purchase, please submit a report immediately through the Help / Support section. Please include your order ID and proof of the delivered amount so our team can verify the transaction and assist you with the missing balance.
Thank you for your cooperation and understanding.
Dear Customer,
Regarding your transaction, we understand your concern and apologize for any confusion caused.
To help us investigate this issue properly, please specify which shop or order you are referring to. You can submit the shop name, order ID, and relevant screenshots through our Help / Support section so our team can review the transaction details and assist you further.
Thank you for your cooperation and understanding.
Terrible, bought but did not recieved my order, went through all the trouble of proving i did not recieved my order, thru screen shots and video, in the end still my purchase did not came, some seller are scammers, beware of fajri store. That store scammed me
I also provided all the needed screen shots even videos of the said account yet thet sided with the scammer seller who just provided a piece of edited picture
itemku 回复2026-10-13
Dear Customer,
Regarding your transaction, we understand your frustration and apologize for the inconvenience you experienced.
Please be advised that the seller has provided proof of delivery for your order. To investigate and cross-check claims of non-receipt, our team requires specific verification data from the buyer. Because the requested details were not provided on your support ticket, we were unable to process your claim further. If you are still having issues, please respond to your open ticket with the required verification so our team can review it.
Thank you for your cooperation and understanding.
Dear Customer,
Regarding your transaction, we understand your concern and apologize for any confusion caused.
To help us assist you properly, could you please clarify if you are experiencing issues with spam emails or fraudulent communications? Please submit additional details along with relevant screenshots through our Help / Support section so our team can investigate the issue further.
Thank you for your cooperation and understanding.
Dear Customer,
Regarding your transaction, we understand your concern and apologize for any unpleasant experience you may have encountered.
itemku strictly prohibits any form of fraud and takes seller complaints seriously. However, to investigate and take firm action against any seller, an official report is required. If you experienced an issue with your order, please submit a report immediately through the Help / Support section, so our team can review the transaction and assist you.
Thank you for your cooperation and understanding.
