JAXXON（jaxxon.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 200 条用户评价，属于购物与时尚分类，口碑良好。81% 的评价为 4 星及以上，17% 为 1 星；商家回复了 97% 的差评。数据最后更新于 2026-08-10。
响应速度非常快，并且易于使用/处理。
Thank you for your review! We're delighted to hear that you received a fast response and found our team easy to work with. Providing quick, helpful, and hassle-free service is always our goal. We truly appreciate your support and look forward to assisting you again in the future! 😊
我订购了银色经典耳钉。有买一赠一的促销活动。他们很快就被运送了。他们很舒服。看起来非常明亮，但又不会太大声。爱他们。
Thank you so much for your wonderful review! We're thrilled to hear you're loving your Silver Classic Stud Earrings. It's great to know they arrived quickly, are comfortable to wear, and have the perfect balance of shine and style. We're so happy you were able to take advantage of the promotion and that you're enjoying your purchase. Thank you for choosing JAXXON!
远离这家公司。我两次尝试购买两条连锁店，第二天我收到一条消息，说存在“安全”问题，他们为我办理了两次交易的退款。我联系了我的银行，他们告诉我不存在安全问题，问题出在 Jaxxon 上。第三次，我尝试用另一张银行卡购买，同样的事情再次发生：由于安全问题而退款。我联系了另一家银行，他们也说没有问题。这很可疑。他们没有提供其他解释，客户服务也一无所知。他们暗示我是一名试图实施欺诈的罪犯。他们羞辱你。你最好从 GLD 或 Imperium 购买。我与 Jaxxon 和我的银行进行了所有互动，我将公开几个有关 Jaxxon 支付系统安全问题的视频。
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience this experience has caused. Please know that order cancellations due to security verification do not imply any wrongdoing on the customer's part. Unfortunately, our customer service team does not always have visibility into the specific reason an order was flagged. If you're willing, please provide your order number and email address, and one of our customer service representatives will be happy to review the situation further and reach out to you directly. We appreciate your feedback and the opportunity to assist.
Thank you so much for your feedback! We’re thrilled to hear you’re impressed with the chain. We truly appreciate your support and hope you continue to enjoy wearing it!
我对 Jaxxon 持续缺乏客户服务感到非常失望。我现在已经就这个问题写了超过 7 篇评论，每次我都被告知有人会联系我并“做正确的事”，但没有人坚持到底。 圣诞节期间我给儿子们买了两条项链和两条手链，花了近 500 美元。这些物品太小了。我已经多次明确表示，我不会要求退款、免费产品或退款。我只需要帮助让珠宝变得可佩戴。 雕刻仅在扣环上，因此合理的解决方案是更换扣环或在链条和手链上添加匹配的链接/延长件。我什至表示我愿意为额外的链接或修改付费。我没有提供帮助，而是继续收到相同的笼统答复，没有实际的后续行动。 此时，最令人沮丧的部分是反复告诉我有人会伸出援手并帮助我，但什么也没有发生。良好的客户服务意味着支持您的产品并在出现问题时切实帮助客户。 我将继续分享我的经验，直到这个问题得到妥善解决。
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
更新1：最终决定将其订购到我自己的住所，然后要么自费运送到我兄弟的住所，要么保留到下次我们互相拜访时，因为我现在时间不够。它已成功发货，但令我感到沮丧的是，我现在可能最终需要第二次支付运费，这是我最初打电话询问该问题时他们的客户服务给我的解决方案。我按照 JAXXON 的要求提供了更多信息，截至 5 月 29 日，他们还没有回复我，除非我不知何故错过了。 原文：我尝试订购一条链条作为送给我兄弟的礼物。我曾两次尝试订购，但两次都因涉嫌欺诈购买而被人工智能系统取消。原因是因为送货地址与我的信用卡关联的付款地址不匹配。因此，因为我将其作为礼物运送到我兄弟的住所，所以它继续被取消。我尝试打电话询问我们是否可以覆盖这一点，但他们不能，我之前从未遇到过从任何其他在线商店购买礼物并将其运送到其他地址的问题。如果您从这家商店购买东西作为礼物，我建议您不要浪费时间从其他地方购买。
We’re truly sorry for the frustration and inconvenience this experience caused. We completely understand how disappointing it must have been to have your orders canceled while simply trying to send a gift to your brother. Our fraud prevention system is designed to protect customers and prevent unauthorized transactions, but we understand that in situations like this, it can create an upsetting experience. We sincerely apologize that we were unable to provide a smoother resolution at the time. At this time, we will wait for additional information from you so we can further review the situation, and one of our customer service agents will be reaching out to assist further once we receive it. Your feedback is extremely valuable and will be shared with our team as we continue working to improve both our verification process and overall customer experience.
我很惊讶，因为我购买已经五年了，但所给予的关注是快速、高效和专业的。布莉非常乐于助人而且友好。感谢您提供卓越的客户服务。
Thank you so much for your kind review! We’re thrilled to hear Bree provided fast, efficient, and professional support even years after your purchase. We truly believe in taking care of our customers long after their order arrives, and your feedback means a lot to us. We’ll be sure to share your kind words with Bree. Thank you again for your continued support and for choosing JAXXON!
我一大早就给客户服务部发了电子邮件，没想到会得到回复。但几分钟之内我就得到了一个！我想更改我的订单，在 Lunas 的帮助下，一切变得非常快速和简单！我有过的最好的客户服务体验之一！我一定会回来买更多！
Thank you so much for your kind words! We’re thrilled to hear that Luna was able to assist you quickly and make the order change process smooth and easy. Providing excellent customer service is always our goal, and it means a lot to know we delivered such a great experience for you.
我花了 180 美元买了一条古巴链 14k 项链。扣环上有一点钻石碎片装饰，项链佩戴一次后就会脱落。客户服务毫无用处——他们称其为正常磨损，不会修复它，不会向我发送更换它的小芯片，也不会提出退款。 更新： 发表上述评论后，该公司联系我并提出更换项链。这次我只与一位客服人员进行了沟通，她非常乐于助人。她最初要求我在进行更换之前删除我的 Trustpilot 评论，但在我提出更新评论后同意继续。时间表： 26 年 5 月 22 日发布于 Trustpilot 26年5月26日收到客服消息 26/6/2 将损坏的项链邮寄回 JAXXON 26 年 6 月 10 日收到客户服务部发来的电子邮件，要求如果我删除 Trustpilot 审核，可加快更换；我拒绝了 26 年 7 月 10 日收到替换项链
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
我在网上下了订单，该网站以某种方式创建了重复的订单。我通过电子邮件联系了他们的支持人员，他们向我保证他们可以在发货前取消重复的订单。此后再也没有收到他们的回复，两件商品都已发货，现在他们告诉我，我要承担退货运费和手续费。 不幸的是，我对他们社交媒体上的炒作抱有很高的期望，但在这种阴暗的行为之后，我只能建议避免他们。
We’re truly sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the confusion regarding the duplicate order and for the lack of follow-up communication after you were initially advised that the cancellation would be handled. We understand how disappointing and upsetting this situation must have been, especially after placing your trust in our brand. This is certainly not the experience we want our customers to have. One of our customer service agents will be reaching out to you directly to further review the situation and assist you further. We truly appreciate your feedback, as it helps us continue improving both our systems and customer experience.
优质的服务，快速且非常可靠。
Thank you for your review! We’re happy to hear you found our service fast and reliable and that you had a great experience overall. We truly appreciate your support and feedback, and we hope to provide an even better experience for you in the future.
不要购买。看起来很俗气的连锁店和客户服务是不存在的。他们向我额外收取了 5 美元的运费，但该费用不在他们的网站上。他们也不让我退回我买的链条。从字面上看，它就像那些 1 美元的派对连锁店之一。我永远不会从她那里购买或再次回来。
We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the impression we want to leave with our customers. We sincerely apologize for the confusion regarding the shipping charge and for the disappointment with the chain you received. We also regret that you felt unsupported during the return process. Your feedback is very important to us, and one of our customer service agents will be reaching out to further assist and review your concerns once we receive more information about your order.
我对我的购买感到非常满意！客户服务很棒！卢娜非常乐于助人、友好且准时。 谢谢你！
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re very happy with your purchase and had an awesome customer service experience. We’ll be sure to share your kind words with Luna — she’ll be so happy to hear she was helpful, friendly, and punctual. Thank you again for your support! 😊
我的订单有问题，客户服务部的 Maxine 很棒而且非常乐于助人。她确保我得到了我的信任并得到了我需要的合适尺寸。第一次从 Jaxxon 购买，这不会是最后一次
Thank you so much for your wonderful feedback! We’re thrilled to hear Maxine provided such great and helpful service and made sure everything was taken care of for you. It means a lot to know your first experience with JAXXON was a positive one, and we truly appreciate your support. We’ll be sure to share your kind words with Maxine! 😊✨
出色的服务速度； 30 分钟内解决
Thank you so much for your great feedback! We’re thrilled to hear your issue was resolved so quickly and that you had a fantastic service experience. We truly appreciate your support and look forward to assisting you again in the future! 😊
我的 CSR Luna 很体贴、富有同情心并且及时回复我。 退回我的链条进行更换是一个简单的过程。卢娜女士已经带我经历了这一切。
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Luna provided considerate, compassionate, and timely support throughout your exchange process. We’ll be sure to pass along your feedback to her. We truly appreciate your support and are glad we could make the process easy for you!
干得好！尽快得到我需要的东西！
Thank you so much for your review! We’re glad we could get you what you needed as quickly as possible. We truly appreciate your support and hope you enjoy your purchase!
我最近没有从 Jaxxon 购买过任何东西，这就是我写这篇评论的原因。自 2017 年以来，我一直是长期客户，记得有一个非常漂亮的 7 毫米迈阿密古巴链接，它是实心 0.925 纯银，然后是“金粘合”或“纯银”（我不记得是哪个，那是〜8年前），银上镀有 14k 金，银上镀有非常漂亮的厚金（更高）甚至比纯银的行业标准还要好）而且那条链子从来没有褪色过，但不幸的是我三年前把它弄丢了。所以现在，自从 Jaxxon 将他们的材料换成带有“金粘合”14k 金镀层的“不锈钢”（以及白金外观的铂金）后，它完全让我失去了从他们那里购买任何珠宝的兴趣。.当他们过去宣传他们的优质链条为“金粘合”而不是银时，它是一层特殊的超厚 14k 金层镀在实心 0.925 纯银基础核心金属上，使其使用寿命甚至比标准金/银镀银产品更长，但现在他们已改用不锈钢作为核心基础金属，仍然使用金粘合术语作为优质电镀技术，收取相同的价格（如果不是更高），并且与他们旧的“金粘合”产品不同，因为这些产品是真正的行业标准厚金镀银。同样令人失望的是，白金从镀铑改为铂金，因为镀铑时呈更亮的白色，如果链条仍然是银芯贱金属，这就不是什么大问题了。总的来说，一年多前我仍然购买了费加罗链条，我想，在他们改用不锈钢之前，我确信这是他们库存中的最后一条“金粘合纯银”链条。如果他们没有将其核心基础金属改为钢，那么我会购买更多的费加罗和其他链条，然后减少镀金厚度，因为真正的金粘合或纯银链条不再是 Jaxxon 的选择。我会为他们的旧产品支付更多美元，但不会在新产品上花任何美元。令人失望的是，我希望 Jaxxon 可能会为我们这些重视贵金属和电镀耐用性的人带回一条“Heritage”银芯系列，而不是闪镀工业钢。 另外，编辑：我认为不仅你的老式金银链上的传统银系列会很酷，而且即使你们提供一些镀金的物品而不是闪光镀钢，这样你就可以使用更便宜的钢材，但客户会得到更多的镀金含量（5％），可以持续几年，@Jaxxon。
Thank you for your detailed feedback and for being a long-time customer—we truly appreciate it. We understand your preference for our previous sterling silver pieces and hear your concerns about the shift to stainless steel. Your suggestion for a “Heritage” silver line is valuable, and we’ll be sharing it with our team. Thanks again for your honesty—we hope to earn your interest again in the future.
我的替换链条比原来的链条损坏程度更高。 我们不得不跳过多个环节才能找到替换件，结果却导致链条上的更多环节损坏。
We’re really sorry to hear about your experience with the replacement chain. That’s not the quality we aim to deliver, especially after you’ve already gone through the replacement process. Someone from our support team will be reaching out to you to assist We appreciate your patience while we look into this.
Jaxxon 的交换和返回过程比试图乘坐划艇横渡大西洋要慢。他们的客户服务和响应时间绝对是最底层的。 我订购了一条我不满意的链条，并试图发起交换，却发现他们的“交换政策”是一个笑话——你只能交换不同长度的完全相同的链条。让他们真正开始回归就像拔牙一样。我们花了 30 天的时间和大量的电话和电子邮件才得到有关流程和时间表的直接答复。 Jaxxon 没有主动提供任何信息；你必须把它从他们身上拖出来。然后，在所有的把关之后，他们告诉你“注意你的垃圾邮件文件夹”是否有数字礼品卡。 底线：他们的营销很棒，产品也不错，但他们有效运营公司的后端支持为零。如果你珍惜你的时间和理智，那就去别处看看。
Thank you for your feedback—we’re really sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service or communication we aim to provide. We appreciate you sharing these details, especially regarding the delays and lack of clarity around the return and exchange process. Your feedback highlights areas we need to improve, and we’ll be sure to share this with our team. We’d still like the opportunity to review your case and see how we can make this right. Please provide more details about your order, and one of our representatives will reach out to you shortly.
共 200 条符合条件的评价