Most reviewers were let down by their experience overall. Customers frequently mention that the jewelry is extremely small, flimsy, and made from poor quality materials that tarnish, break, or cause discomfort. Many buyers also struggle with unhelpful customer support teams that refuse proper refunds, alongside unexpected shipping and customs fees. People note that items frequently fall out or disappear because they lack proper security or appropriate sizing for adults.
Some people were satisfied with their purchases, expressing genuine love for the unique jewelry designs and overall product quality. Others also noted being happy with the items they received and experienced helpful assistance when minor delivery issues or replacement requests arose.
Bought 2 pairs of earrings…or what I thought were 2 pair. Only received 2 single earrings. What retailer sells earrings not in a pair? Reach out to customer service and they basically just apologized, did not offer a credit or anything so i could actually ordering the other single ear ring. The website is very miss leading and does not say anywhere this is just a single earring. NORMAL COMPANY'S SELL EARRINGS AS A PAIR NOT SINGLE... ABSOLUTELY RIDICULOUS AND THEN I CAN'T RETURN THEM BECAUSE TO THEIR "HYGIENE POLCY" WHICH WOULD OF BEEN NICE TO KNOW AHEAD OF TIME.. SO NOW I HAVE SPENT OVER 150.00 DOLLARS AND CAN'T RETURN THEM, CAN'T WEAR THEM UNLESS I JUST WANT TO WEAR ONE OR PURCHASE ANOTHER ONR... I HONESTLY DO NOT RECOMMEND THESE.
offer returns due to their ‘hygiene policy’ which they are definitely not transparent with at the checkout of your items.
Their flatback earrings are very loose and drops off easily. I purchased two 14K white gold studs from them and both of them dropped off at different points within two months of purchase. Don’t even know when they dropped, so I can’t even attempt to look for them. Please don’t waste your money like I did
DO NOT BUY FROM THIS STORE! I spent nearly $1,500 on jewellery over a month ago which has still not been delivered and no delivery information other than that fedex has it somewhere. Customer service has also been incredibly unhelpful and they just do not reply despite my repeated requests for assistance and a refund. Do not trust this store.
I ordered two flat back earrings for my helix piercings and not only are they beautiful and dainty, but also they are great quality! Did not disappoint!! Also, with my order I received 3 free gifts!! The titanium piercing insertion too set, which I could not do without, a very cute leather mini travel box and a small white leather pouch! Amazing! FedEx had an issue with my delivery and J & Co’s customer service department was very prompt to respond and helpful! Very happy with both, their products and the service.
I paid a premium price, over $100 for a "14K gold" stud. After wearing it for a week, I developed a nasty infection and to remove it and close my piercing. I have been using gold jewellery my whole life as I'm allergic to anything that isn't, so it's obvious what I received from J&Co is NOT genuine gold. I have unfollowed them and will be boycotting.
The item I ordered was a heart (3mm cz) 6.5mm post ear ring.
The heart is not a heart it is a triangle. The dimensions are over what is stated on the website.
The setting for the triangle are huge 3mm.
Therefore overall length of the earring is 10mm(1cm) which is so large for a lobe which is what it is advertised as.
Customer service won't offer refund or an alternative item of same value.
They are slow to response but have agreed the item is not as pictured or described on the website.
I wish I had checked these reviews before ordering two pairs of earrings worth £178.00 and getting scammed. The earrings were so tiny I couldn't physically hold them without dropping them when I tried to put them in my ears. One of the miniscule stones fell out of its claw setting as I tried to put them in. Please avoid at all costs it's a scam. Also, please remember that you will be billed additional costs on top of the value of the goods for import tax (20%VAT), import duty and a disbursement fee when the goods enter the UK. For me, a total of £230.57 completely wasted. Just don't buy from them.
I've purchased a fair amount of times. Love their website, easy to navigate and their customer is awesome. As soon I noticed I made a mistake, I informed them and they responded quickly and corrected my mistake. I am always impressed by the craftsmanship of the pieces. I'm even more blown away by the durability by the pieces, I wear them 24/7 the past 12 months. Other companies pieces fail in that time frame.
I am always pleasantly surprised when I open an order from J&Co. From the packaging to the quality of the items, everything is always well thought out. Most of the time I never realize I couldn’t do without the piece of jewellery until I receive it and start wearing it. Flat back earrings are a game changer for cartilage piercings.
I’ve ordered earrings, bracelets, and anklets from J& Co. And they are all really good quality. Out of all the things I’ve ever ordered there’s only been one pair of earrings I absolutely hated, and that was because of the way they closed.
I haven’t bought anything new in 4 years…because I just love what I got so much. They haven’t broken or turned my ears green. I wear them during runs, walks, workouts, and the beach which I frequent. They’re easy to clean too 🩷
I bought a few earrings from J&Co, of which 2 are flat backs. They are cute and very comfortable. The only problem is that one of the earrings does not latch on properly to the flat back after 2 uses. I am disappointed and scared to take off the other one in case the same happens.
I REALLY LIKE THE JEWELRY THEY HAVE AND AS A BUYER I REALLY ENJOYED ALL THE PIERCING I HAVE BOUGHT TILL NOW. THE TEAM OF THE BRAND IS ALSO VERY HELPFUL
Received my order quick and nicely wrapped. So far so good. It was free shipment, but afterwards fedex is mailing me for paying tax almost the amount of my order... Nothing communicated at front. Do not order here or keep in mind you are paying twice (in europe)
I ordered 3 pairs of earrings back in October and have worn them since. They’re good quality and pretty but very small as others noted. After only a few months the one back lost its grip and continues to fall off. They’re extremely hard to get back on due to the minuscule size. I’ve asked the company to replace the backing and they’ve refused since I won’t provide video evidence which is actually impossible. Now they just don’t respond at all to any follow ups which is infuriating. At least stand by your products if they quality fails! So rude.
I ordered from J&CO Jewellery and… got charged £100 in tax!
I ordered from J&CO Jewellery and selected the “free shipping via FedEx” option. I was later hit with a £105 duty and tax bill, which had never been clearly disclosed. After multiple attempts to contact them, I’ve received no response. Be careful - you may be left paying unexpected customs charges.
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