Most reviewers were let down by their experience overall. Customers frequently mention that the jewelry is extremely small, flimsy, and made from poor quality materials that tarnish, break, or cause discomfort. Many buyers also struggle with unhelpful customer support teams that refuse proper refunds, alongside unexpected shipping and customs fees. People note that items frequently fall out or disappear because they lack proper security or appropriate sizing for adults.
Some people were satisfied with their purchases, expressing genuine love for the unique jewelry designs and overall product quality. Others also noted being happy with the items they received and experienced helpful assistance when minor delivery issues or replacement requests arose.
I’m really disappointed with my experience with J&CO Jewellery. An earring I purchased broke after minimal wear, which is unacceptable given the expectation of basic quality and durability.
When I contacted customer service, instead of offering a replacement or refund, I was told that because the item was over 6 months old, the best they could do was a 20% discount on a future purchase. This doesn’t resolve the issue at all—it just expects me to spend more money after receiving a faulty product.
I would have expected a company to stand by the quality of their products, especially when the fault is clearly not due to misuse. The response felt dismissive and not in line with consumer rights.
Overall, poor product quality and disappointing customer service. I wouldn’t recommend based on this experience.
Spent $160 on jewelry that I can’t even wear because it made so small, poor quality materials and honestly worst customer service ever. Can’t even return unworn jewelry! Done waste your time, money or energy with this company because you will be greatly disappointed.
I bought earrings and the gem popped out.
I bought a $100 gold necklace that tarnished so quickly and when brought up to their customer service they only wanted to give me a coupon for like 15% off my next order. As if I would order again lmao. They're morons. Absolute trash customer service. I wasted my money, don't waste yours!!!
Buyer BEWARE. Allergic reaction & zero customer support
Buyer BEWARE! Avoid this company completely. I spent over $100 to buy earrings for my 7 piercings that I could use when I travel scuba dive. I struggle with other flat backs because the post are just so tiny I couldn’t see to insert them well myself. I loved the idea of these screw flat backs. I actually could insert them myself. However, within less than a day of wearing them, my ears slowly became infected. My piercings are 10-40 years old. I have worn a range of white gold to inexpensive earring and never had an issue. I reached out to the company and they blamed the issue on my skin, refusing any type of refund. Do not buy from this company.
I thought the “open huggies” were a great idea until I wore them. The earings seem to be good quality but the main negative thing is they are constantly getting snagged on my long hair, and also towels and clothes get snagged on them aswell. A waste of money.
Terrible quality, ordered earrings and they were absolutely tiny and flimsy! Nothing like the photos! I didn't even take them out of the package! I've paid £35 for nothing! Rubbish! No refund or partial refund was offered! :( Avoid this site like the plague!
Never ever again! Really small in the size (and I have small ears) and because of that they did not look as I was expecting from the photos. They were really difficult to put on (ball huggie hoops) my ears were hurting how hard i tried.... Covered in fees and it is my own fault but I did not noticed that they were long distance shipping from Singapore, I usually do my best to avoid that kind of shopping but this time I really failed.
I had a very disappointing experience. After paying a significant amount for the jewelry, I was unexpectedly charged an additional $86.55 tax fee by FedEx. This fee was never disclosed at the time of purchase. Had I been informed upfront, I would not have gone through with the order. Unexpected charges like this are frustrating and unacceptable. Transparency with customers is very important, and unfortunately, that was lacking in this case.
Really poor quality products. One of my earrings arrived broken and customer service try and force you to take store credit. They won't provide a refund and when you ask for one quoting the rules around faulty products they stop communicating with you. So you end up with nothing at all...no earrings, no refund and no replacement. Replacements are often not possible because they no longer have stock by the time your order arrives.
Don't get sucked in by the pictures and 5-star reviews on the website. They are fake.
I ordered a pair of flat back opal earrings for $58. I was shocked when I opened them. They are about the size of a pinhead and the stud/backing material is very cheap looking. I'll be surprised if these last.
The return policy is basically "no returns". I can see why. I would think pretty much all of the customers must be somewhat disappointed with this crappy merchandise.
Predatory business practices with poor return policy - I requested a cancellation within 12 hrs of putting in the order because I read about the poor quality. I got swindled into making a fast decision because of their sale countdown! But it turns out they seem to have a sale everyday (at least around the holidays) and there is a new countdown everyday. I did not see a warning that there are no cancellations and that refunds are only in the form of store credit before I clicked purchase. Who does business this way?? I am forced to buy their products with the store credit now but I have very low expectations of the quality and it is certainly not at value. I will definitely not be a returning customer and warning others to also steer clear!!
Extremely cheap looking jewelry and incredibly overpriced for how flimsy it is. Very poor customer service and virtually no return policy. $100 for jewelry made in China? Definitely disappointing.
Absolutely shocked
One would need a magnifier to see the earrings. The photo showed a large pearl at the bottom of earrings and a small at top.
Both are tiny, Absolutely feel I have been done
I would give a zero rating if possible…do not trust this company…product is not real gold or diamond…horrible quality…shipping was well into 3 weeks…no customer service what so ever…then to top it off I got a 40$ duty tax statement from homeland security…this was never mentioned any where on the site.
A deeply frustrating and unacceptable experience.
I ordered an item that never reached me after weeks of delays, unclear instructions, and poor communication. The handling of the order was chaotic from the beginning. When the package was eventually returned to the sender, the company refused to issue a proper refund and instead tried to offer store credit—which is completely inappropriate for a product I never received.
This shows a worrying lack of accountability and respect for customers.
I would strongly advise others to think very carefully before purchasing from this business.
The earrings are so small. I dont know how i can line up the front with the back. They cost $170 aud EACH!
The images on the website are deliberately misleading. The opal size is 2mm in size. Thats the size of a metal sewing pin head.
I wish i had read the reviews before purchasing.
Is this a joke???
DO NOT buy from this company.
They should be shut down.
Do not bother to try and get your money back. They have themselves covered with the small print and no returns policy.
Next time make sure you read reviews before purchasing anything.
I bought around 10 screw studs from J&Co. 2 of which were faulty and fell out of my ears and went missing.
I asked for some compensation as they are expensive earrings and were faulty. The refused this due to me not having video evidence of them falling out of my ears. I asked to return the remaining stud earrings as I couldn't be certain if they were also faulty (keeping the hoops I had purchased). This was also refused.
I understand there are terms but their customer service treated me so badly. I have no faith in either their products or their customer service. DO NOT BUY
Kosinerjewelry
Bodymod
Atolea Jewelry
corbloomjewelry.com
J&CO
Leajewels
So Cph Smykker 
Solace Jewellery