Most reviewers were let down by their experience overall. Customers frequently mention that the jewelry is extremely small, flimsy, and made from poor quality materials that tarnish, break, or cause discomfort. Many buyers also struggle with unhelpful customer support teams that refuse proper refunds, alongside unexpected shipping and customs fees. People note that items frequently fall out or disappear because they lack proper security or appropriate sizing for adults.
Some people were satisfied with their purchases, expressing genuine love for the unique jewelry designs and overall product quality. Others also noted being happy with the items they received and experienced helpful assistance when minor delivery issues or replacement requests arose.
Buyers beware: They pose as an American company. I paid $98 for bubble earrings, I got one earring and it isn’t sized to fit a human, a newborn, nobody.
After several attempts to communicate with the company and being ignored, I finally threatened to dispute the charge with my bank, and they responded that they do not have a return policy because of sanitary issues. The earring never went into any ear because it doesn’t fit, nor is it made to fit. They fought the charge with my bank several times and sure enough they won. They will not release the funds back to my bank to release to me after I was willing to send the earring back and pay the extra international fees to send it back. They are a terrible, greedy company. After leaving reviews of Facebook about their product and their horrible customer service, they went so far as to block me.
Poor quality earrings. Ordered a pair of tiny flat-backed earrings, both fell out in less then two days. Nearly £50 down the drain.
J&Co Jewellery 回复2025-06-18
Hey Katherine, Thank you for your feedback, and we're sorry to hear about your experience.
Our flat-back earrings are designed to be secure, but we understand that everyone's fit and experience may vary. If the backing ever feels loose in future cases, do let us know — we’re always here to help.
We truly appreciate your support and will take your comments into consideration as we continue improving.
If I could rate zero I would! Absolutely the worst company I have ever dealt with! I won’t bore anyone with the terrible service I have endured from this company. That are not worth another minute of my time.
I hope you read all these reviews and decide not to waste your hard earned money buying from, or attempting to buy from these lying cowboys! They shouldn’t be allowed to trade! Take heed people and buy from a reputable brand
J&Co Jewellery 回复2025-06-12
Hi Rhodes, We’re truly sorry to hear about your experience and the frustration it’s caused you. This is certainly not the impression we want to leave, and we regret that we’ve fallen short of your expectations.
Customer satisfaction is very important to us, and we take all feedback seriously to help us improve. While we understand you may not wish to revisit the details, we’d still appreciate the opportunity to look into what happened and make it right.
If you’re open to it, please feel free to reach out to us directly at [email protected], and we’ll do our best to resolve the issue.
Thank you for taking the time to share your feedback.
This company doesn’t offer returns due to their ‘hygiene policy’ which they are definitely not transparent with at the checkout of your items.
Really dodgey and misleading descriptions on their items too.
Terrible customer service. I suspect they’ll see more customers leave the way they’re going.
J&Co Jewellery 回复2025-06-12
Hi JHadsy, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our return policy is based on hygiene considerations and is clearly outlined in our FAQ section, which is accessible via our website. We understand this may have been missed during checkout and will continue working to improve clarity where possible.
We’re sorry we didn’t meet your expectations and appreciate your input as we strive to improve both our products and service.
The post bent the first time I put the earring in and snapped off. Emailed for a refund and they wanted several pictures of the jewelry and then said I can return it for a replacement. The issue is the address is international, they don’t provide a return slip, they tell you just to put the order number in the envelope so it all seems very shady. They said they’ll cover the shipment cost but had a very weird way of doing it and they basically make you jump through hoops.
J&Co Jewellery 回复2025-06-12
Hi Hailey, We’re truly sorry to hear about your experience and apologize if the return process felt difficult or frustrating.
Our intention is always to resolve issues as smoothly as possible, and we regret that this wasn’t your experience. We understand international returns can feel a bit more complicated, and we appreciate your feedback—it helps us improve our service and processes.
Thank you again for taking the time to share your thoughts.
I have been sent a letter from a credit agency chasing Fedex import money. I'd destroyed the initial letter thinking it was a scam. why wouldn't the sender pay the correct shipping costs. total rip off. and the pieces aren't that great for the cost
J&Co Jewellery 回复2025-05-07
Hi Richard, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand that unexpected customs fees can be frustrating and confusing. Just to clarify, these charges are determined by your local customs office and are separate from the shipping costs paid at checkout. For transparency, we do include this information on our website, though we understand it may still come as a surprise.
We’ve also reached out to you via DM to offer further assistance and help resolve the matter as best we can. We're sorry to hear the pieces didn’t meet your expectations, and we take your comments seriously as we continually work to improve.
Thank you again for your feedback.
Please be aware that this company is a complete scam. They require you to keep the items you order, even if you don't like them, as they don't accept returns. I don't believe this is legal, and I hope someone has the resources to hold them accountable.
J&Co Jewellery 回复2025-05-07
Hi Maria, We’re sorry to hear that you’re unhappy with your experience, and we truly appreciate your feedback.
To clarify, for hygiene and safety reasons, we’re unable to accept returns or exchanges on earrings and other pierced jewellery—whether they’ve been worn or not. This policy is in place to protect all our customers and is clearly outlined on our website here:
https://www.jcojewellery.com/pages/returns-and-exchanges
We understand this may be disappointing, especially if you weren’t aware of the policy at the time of purchase. We aim to be as transparent as possible, and we encourage customers to review our return guidelines before placing an order.
That said, we’re always here to help and address any concerns. Please feel free to reach out to our customer care team directly so we can do our best to assist you further.
Ordered some jewellery, it came and everything was fine. However, now received a message from fedex saying I owe them £50 in shipment fees, don’t order from this company it’s so stressful trying to receive your package and fedex are awful!!
J&Co Jewellery 回复2025-06-12
H Alice, Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced with the customs fees.
Unfortunately, these charges are set by your country’s regulations and are beyond our control. Our shipping fees cover only postage, and this is noted on our product pages and Help Centre.
Thank you for your understanding.
So disappointing
I’ve had several earrings from this site & annoyingly spent a lot of money with them.
I’ve had 3 of the flat back earrings and with all 3, the backs snapped off within a few weeks. The company did replace one but have refused to comment or replace the other 2 despite me sending a video of the broken goods at their request. Every time I comment on their posts on instagram they ‘get in touch’ then ignore me. Bad products and been worse customer service. Not at all happy
J&Co Jewellery 回复2025-06-12
Hi Polly, Thank you for sharing your experience we’re truly sorry to hear about the issues you’ve had with your earrings and the frustration it has caused.
We do offer a 180-day warranty on our products and want to ensure you’re taken care of. We’ve sent you a request for more information to help locate your order, but we haven’t yet received a response.
We appreciate your patience and look forward to helping you.
After reading the reviews here, I have started panicking really bad!
But luckily my experience was absolutely lovely!
My package arrived in 7 days, no extra fees, total purchases was 118£
Came beautifully packaged and the studs and ear cuffs are looking stunning!
The studs are slightly smaller than the ones you can find in uk but not ridiculously small, easy to screw .. love them!
I ordered a piercing earring with a special clasp, but I received two regular stud earrings of awful quality. This is not what I ordered at all! On top of that, the shipping was supposed to be free, but I ended up being charged for it. Very disappointed with the experience.
I strongly do not recommend ordering from them!
I ordered 2 earring bars from this company and while they are beautiful, the custom charges are not made explicit on the website - you have to go searching for it. I’m also fairly sure one of the earring bars is faulty as it doesn’t screw on all the way - so much for “easy on, stays on” because it certainly isn’t easy to put on and it fell out of my ear without even touching it.
Never shopping here again! Unexpected FedEx shipping bill of £66.58! Already paid £240 in total for the jewellery. What a rip off! So angry! I'd give zero stars if i could.
Wished, that I had seen the reviews as I, too, got very surprised when the earring was shipped from Singapore, which meant it was 3 weeks on the way - AND I had to pay further tax. Never shopping here again
j&co- absolutely disappointing
bought a personalised beaded bracelet for $80+ dollars. 1) tracking is not reliable, they do not show you updates on your order 2) bracelet turned out to be nothing like the pictures- it was tiny as if for a child to wear. its made up of cheap looking gold beads on an ELASTIC STRING- something you can clearly make yourself using materials from Spotlight or something. 3) refunds are store credit only-- so is it really worth refunding a horribly made bracelet for store credit to buy another horribly made one??
I bought the bracelet as a thank you for my maid of honour who is also my best friend and i feel so cheated and disappointed. horrible brand.
i had to give one star but actually there would be none. the jewellery was defective and i’m still waiting for a reply and a refund. i’ve written countless mails and after the first two they didn’t reply anymore. i don’t recommend buying there. bad products and even worse customer service.
I bought my wife two ear studs for Christmas that she picked out from j&co website,One stud fell out after five days. We took the other to a professional piercing establishment to have it fitted, unfortunately they could not due to the poor quality of the stud. I contacted j&co who asked me to send a video of the stud.a few days past and I contacted them again only to be asked to send another video,hmm delay tactic.
I tried contacting again and have not received any correspondence from the company at all.
I have also been sent an invoice for £42 from fedex for delivery unbelievable you have to pay so much for poor quality.
I would strongly urge anyone who is thinking of purchasing from this company to think again,if I had checked trust pilot first I would not be nearly £200 down and my wife would have a Christmas present she wanted
I bought a single flat back earring. Although it looks nice, after a few weeks it fell out. This continued to keep happening. It looked like the thread on the screw was faulty and probably too short. I messaged J&Co to see if there was anything they could do but they said there wasn't as I couldn't prove the fault!!!! I was shocked by the response as I only made a general inquiry to see if we could find a solution. I told them I thought the item was faulty as it kept unscrewing and falling out every few days. I said I was happy to return this one for a replacement but they refused and then stopped replying.
I would advise buying only if you are happy to accept substandard product and zero customer service. They will not replace a faulty product, even if you return it. They will ignore messages and take zero responsibility.
I will never buy from them again. I'd rather spend my money with businesses that care about their customer satisfaction.
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