Like everyone else, I wish I'd read the reviews on here. This does appear to be a Chinese seller pretending to have offices in the UK & US. So far they've taken my money (at least it's paypal, so I can probably get it back), but they were listing my order as "awaiting payment". So far, all contact has gone unanswered. AVOID!
*UPDATE*
So the product arrived, reasonably quickly by FedEx. However, as others have noted, it came from China, and not the "UK Warehouse" as advertised. I now have a customs bill for £20.21. If the seller was EU based, they'd be fined by now.
They also emailed me asking me to take down this review, and offered to refund me $8. I have a better idea - fix your business model, and then these bad reviews wont happen. That's the point of Trustpilot.
*UPDATE 2*
So two things have happened. Firstly, in March 2021, I received a notification from Trustpilot that Jessky had flagged my review, as they did not believe it was genuine. This is after the clear correspondence I had with them that was sparked by this review in the first place. I provided my invoice number so it could be verified, and heard nothing further until today, November 3. This now looks like a cut and paste job, by someone who isn't paying attention to the reviews, because if they were, they would know that they've already done this, and the review is verified as genuine.
So it looks to me as though they are trying to game Trustpilot, and doing a really bad job. They look to be waiting until a bad review has been up for months, and then flagging them in the hope that people wont bother to verify, and they'll be deleted.
And now they are adding replies to make it look as if they are doing something - 18 months after the review! And to top it off, they aren't reading the review, because if they did, they would know that the goods did turn up, it's just that I had to pay import duties on an item that was marked as "UK stock".
A word of advice Jessky - Don't try and make bad customer experiences go away by getting reviews deleted, or pretending to fix issues a year and a half later. When a customer has a bad experience, fix what is going wrong, and make sure the customer is happy, so they don't have to write reviews like this in frustration. I still had to pay £20 to customs to get my item, which would not have happened if the goods were UK stock. If you ship from China, be clear to customers that this is the case, and that duties will need to be paid.
Jessky 回复2021-11-03
你好 BILL！
感谢您的订单，非常抱歉给您带来了不好的体验，
能否请您告知订单号？我们在收到付款后 24 小时内发货。通常您能在 1-4 天内收到包裹。如果在运输过程中遇到任何问题，请联系我们的客服人员，我们会及时帮您解决。请告诉我们您的订单号或发送邮件至 [email protected]。
此致
The Jessky Team
The first time I ordered a machine was not too bad. It got here within a week and everything worked. Since I loved the machine, I figured that I would get a friend one for her birthday. This time when I ordered, it was hell. I ordered it on the 15th, it said it was awaiting payment but immediately took out the payment. On the 21st, I noticed another charge from Jessky. They took out another payment for the same machine. My friend has yet to receive her machine.
I am currently emailing the company and their excuse was 'i see, the date is not same , my firend,' I told them that two different payments were taken out on two different days. This company says they have warehouses all over the United States but I have somebody on the other end of the email who can hardly speak English, a package coming from Saudi Arabia, no number to speak directly to a customer service agent.
The only reason that I did not give this rating a single star is because when I received my machine, I loved it the machine itself.
亲爱的 Anthony Minerva！
感谢您的订单，非常抱歉给您带来了不好的体验，
能否请您告知订单号？我们在收到付款后 24 小时内发货。通常您能在 1-4 天内收到包裹。如果在运输过程中遇到任何问题，请联系我们的客服人员，我们会及时帮您解决。请告诉我们您的订单号或发送邮件至 [email protected]。
此致
The Jessky Team
I HAD BOUGHT ONE SIMILAR CALLED THE DOGGY STYLE SEX MACHINE BUT WAS ALOT MORE EXPENSIVE AND I HAD TO PAY A FORTUNE FOR SHIPPING AND TAX ONCE I RECEIVED HERE IN THE UK AS IT WAS FROM AMERICA, I LOVED THE MACHINE BUT IT BROKE LAST MONTH SO BOUGHT THIS FROM YOU GUYS, MUST SAY IT'S MUCH, MUCH BETTER PRODUCT AND WE ARE SUPER HAPPY TO HAVE IT, THANKS.
客服太差了。我多付了DHL的加急运费想快点收到。网站上说1-4天就能到，结果都4天了还没给我快递单号。我试着发邮件给他们，但没收到回复。我的订单号是19122809511991。希望能帮帮忙。谢谢。
Dave
更新
今天下午他们回复我了，但只是让我等快递单号。我解释说我正在搬家，等不了，结果又没收到回复。很生气，打算投诉他们。
Dave
Jessky 回复2020-01-15
亲爱的 Jahong Shong！
我们真诚地为您包裹因圣诞节假期而延迟送达道歉。我们发现包裹已签收，您收到包裹了吗？请告知。
此致
The Jessky Team
Purchased this machine, finally arrived after some confusion, opened it up a week later, amazing quality, built good, finally used it for a few hours, all I can say is OMG. Wife used it, less than 5 minutes, multiple orgasms, then she used it on me, wow, we both love it. Can't wait for the weekend to use it again. fast shipping , received in 4 days.
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