Jessky - Buy Sex Machine and Other Adult Sex Toys 100% Safe & Discreet Delivery · Super Discreet Billing
Written by the business, not verified by us.Jessky (jessky.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-09-04.
To update this all, they were actually very quick in answering my email and were very transparent and honest about how their shipping operates. I guess the attachments just arrive faster than the initial machine. Neutral now on a product review but they have great customer service and response time.
I have not had any problems with Jessky I do have an issue only of late as I have replaced my android and cannot find the freedom app for my machine on site or anywhere to down load .very frustrating is there a link to down load the sex machine freedom app not had a reply from them yet .Richard King
Placed an order and paid with PayPal and I have not received a confirmation email of order, no shipping details, no tracking number, nothing. I have tried to contact the company many times and have received no response. It feels like I have been scammed. Will update if they are legit. Why in your reviews from others it is constantly the same issues that people are saying. Something needs to change with how you process orders and ship them out with confirmation emails. Reevaluate your method. I have received my order so they are legit. And for the inconvenience they did give me a $40 voucher for their online store. There was a delay with their response in the end. Nearly a month. So be patient.
Hi Natalie Hyde, Thank you for sharing your feedback. We have carefully reviewed your order and would like to clarify the situation with full transparency. Your order was placed on the 28th and shipped on the same day. According to our system, two automated emails were sent to your inbox on that date, including the order confirmation and the shipping notification with tracking details. It is possible that these messages were filtered or blocked by your email provider, which may explain why they were not visible at the time. We also understand that your parcel has been successfully delivered. While the order itself was processed and dispatched promptly, we sincerely regret any inconvenience or confusion this situation may have caused. Taking responsibility for our customers’ experience is very important to us, and we are continuously working to improve both our communication and service reliability. If you need any further assistance, please feel free to contact our support team directly via email at: [email protected]. Kind regards, Andy
absolutely worst! Had the machine one month before it started to malfunction remaining on the highest speed. Jessky sent a replacement motherboard which didn't solve the problem. Let them know there was on ongoing problem. . .radio silence. . .no refund. . .no further communication. . .I'm out of over $350.00. I will be reporting them regarding their business practices.
Hi Winfred Keith Davis, We’re very sorry to hear about your experience and understand your frustration. We would like to clarify that your case has been consistently followed up by our team. All of your emails have been responded to, and we have already sent a second replacement motherboard last week to ensure the issue is fully resolved. Cases like this are very rare, and we take them seriously. Could you kindly confirm whether the replacement has resolved the issue? If needed, we can also provide step-by-step technical guidance to assist with installation and ensure everything functions properly. If the problem persists, please rest assured that we will continue to support you until it is completely resolved. At Jessky, we are committed to product quality and reliable after-sales service. We sincerely apologize for the inconvenience and appreciate your patience. Please feel free to contact us at any time—we will prioritize your case. Thank you for bringing this to our attention. Jessky Team
Ordered a machine from Jessky, I have had absolutely no issues, the customer service are excellent keeping me up to date on my order, because there website and delivery are misleading, of course I was worried seeing the reviews, but I’m here to say I received my order and everything was in the box and the machine works very well for my partner, thank you, so if you order from jessky, just purchase your item and be patient, you will receive your Order..
First off my experience has been overall positive. I messaged them ahead of my order asking if they had a certain doll in stock. They answered the next day and said they had it in their Canadian warehouse. I paid for the item and four days later got it. I can confirm that there is a Canadian warehouse. Just remember to ask ahead of time before ordering. The doll came and was not as it was pictured on their website. I wrote to them about my concern. They promptly answered the next day. They stated that the doll was enhanced via make-up, a different wig and clothes. I ran a picture of the doll head through AI to see what the make-up would do to the doll and it did jazz up the presentation of it. I suggested to them that they change the "Guarantee: 100% as in pictures" line on their doll's description as it would throw off people's expectation of what they are receiving. They stated that they would send another set of clothes, wigs and eyes. This was a nice act of goodwill. I would consider buying more from them in the future, knowing what I can now expect from their catalog. Overall, a good enough experience and prices were decent.
I ordered a product from this retailer and I elected for expedited shipping. It's saying I have to wait over a month to receive my product. I have no tracking updates for 5 days. Supposedly my item left California 5 days ago and now it's stuck in limbo? What's going on? Edit: my order arrived yesterday and I'm satisfied. I fixed my review from 2 star to 5. Would recommend.
Ordered a very expensive item,after a few hiccups that Andy sorted it arrived and is of good quality and the other half is very happy
After experiencing a small hiccup with the confirmation email of an item I ordered, Jessky reached out to me. Not only did they resolved the issue, but my item will be delivered sooner than expected :)
After waiting for two weeks for attachments Jessky made the effort to check on my satisfaction and explained how they were short on product. I did appreciate the effort to make it right. Now I am a satisfied customer. Thank You Jessky
Honest Review: I'm writing this as a first time customer, and based on a sincere/genuine experience. Website: It's a relatively easy website to navigate, and place orders. There is one weird behaviour at the time of writing, where after the order has been processed and shipped, the page for the order details is blank. So you really have to make sure to maybe keep any confirmation emails. Shipping: Like others here. I kind of wish that there'd be more transparency or clarity on exactly where the point of origin is. While they claim to have US/UK warehouses, this seems to not be the case. Originally I was given a Royal Mail 48 tracking number, but after a few days and reaching out to customer service, was shown a different/other tracking number, it was evident that it was coming from China, and based there. That 1-4 days? It feels like that's the time it takes for a product to get on a plane. It's more like 7 days for something to land in the UK, received by Royal Mail, and be delivered. I thankfully, was not hit with any kind of customs or duty fees. The product was well-packaged, and undamaged. Customer Service: I'll give them credit. They've been relatively fast all things considered, and like any other company may not respond over the weekend. It's a matter of patience, and I think if you understand Chinese culture--be respectful, choose words carefully, do not be confrontational/aggressive. The Customer Service Representative was polite, and willing to resolve issues quickly. I also, unfortunately had an accessory with my machine that was missing on receipt. But I emailed them with photos, and my order/shipping number, and they got a replacement sent out rapidly....I'm writing this review, just after receiving it. Rating: I was tempted to give it a 4/5, based on the quirks of the order details on the website--and shipping experience. But I hope these things can be fixed or addressed at a later time. I can only give it a 5/5.
The machine is really great for the price, had some minor issues with my first order but customer service was quick to make things right. I think the best thing about it is how quiet it is, no need to worry about your neighbors hearing anything.
Ordered a machine from them, no purchase confirmation was received until I requested it, since then no shipment or tracking information. The only link they shared was a bogus shipment booking form and the parcel was never send. Totally unacceptable and this seems more of a scam than a reliable company . Update: the response about email being the blame does not cover the fact that it took me to create these reviews for you to take action and also your website say send from local locations delivery 1-4 days. You ship from china and my parcel after all this time with the evidence you just supplied had just left the facility in china, not even in the UK a week later yet you supplied Royal Mail tracking information clearly showing they still expecting the parcel, don’t insult my intelligence by telling me per email don’t worry the item is already in my local area, communication and honesty is a good place to start when dealing with customers. Your items is expensive and when customers trust you with that kind of money you can not show this behaviour thinking you selling a happy meal
Dear Andre, Thank you for sharing your experience. We're very sorry for the confusion and inconvenience caused during your order process. After a careful review, we discovered that the email address provided when the order was placed was [email protected], which is where the order confirmation and shipping notifications were sent. Later, when you contacted us using [email protected], it appears there may have been a mismatch that led to missed communication. As soon as we realized the issue, we re-sent the shipping email to ensure you had the correct tracking information. Your parcel had already arrived in your local area, and we’ve continued to monitor its progress to ensure safe delivery. We truly regret any frustration this caused and appreciate you bringing the matter to our attention. Your feedback helps us improve, and we remain committed to providing a smoother experience for every customer. Best regards, The Jessky Team
What company tells you to throw away the item the wanted to send you instead of the one you ordered? This trash of a company Jessky. Paid $399.00 to supposedly get $300 back. USE ANOTHER COMPANY FOR YOUR INTIMATE PLEASURES. Jessky will screw you out of your purchasing experience & won't think twice of what they have done. A terrible way to experience any way to buy anything. READ THE REVIEWS TO SEE I AM NOT THE ONLY PERSON THEY'VE DONE THIS TO. BUYER BEWARE
Dear David, I am Kevin, the customer service supervisor, and I sincerely apologize for the inconvenience you’ve experienced. I fully understand your frustration and regret that your case was not handled as it should have been. Moving forward, I will personally take over your case to ensure it is resolved to your satisfaction. Regarding the issue, I understand that after receiving the wired machine, you requested a replacement for a remote control model, and Andy recommended a popular remote control machine. Later, when you reported that the machine was faulty and requested a return, we encountered an issue with your email communications. You sent more than 150 emails in a short period, which unfortunately triggered our email server's security filters, causing most of your messages to be blocked or marked as spam. As a result, many key emails were not received, and Andy, not having the full context, mistakenly processed a refund of 75% (300 USD), which clearly was not the appropriate resolution. We sincerely apologize for this breakdown in communication and the confusion it caused. Please rest assured that we have taken corrective measures to improve our email processing system to prevent such issues in the future. To move forward, could you please confirm your preferred solution? Would you like to return the product for a full refund, or would you prefer a replacement with the remote control model you originally requested? We value your business and appreciate your understanding. I look forward to your response so we can promptly resolve this matter. Best regards, Kevin
Customer service is not very good. I havent been updated about my order, so have no idea whats going on and where my parcel is.
I purchased a machine on 11/29/24, it is now 12/9/24. Its been over 10 days and the tracking number shows "LABEL CREATED" and nothing else for 10 days. Upon emailing customer service, I am told "The machine has shipped", yet no machine A WEEK LATER, no shipping updates..... BUYER BEWARE, NOW I HAVE TO FILE A FRAUD COMPLAINT WITH DISOVER CARD.
Hi Jaq: Thank you for your feedback. We’ve thoroughly looked into your case, but we couldn’t find any record of your order in our system. To help us resolve this, could you kindly provide your order number or any additional details? This will allow us to investigate the issue further. We strive to ship all orders within 24 hours, with delivery typically within 1-4 days. We’ve also reached out to you through Trustpilot and hope to hear back from you soon so we can address your concerns promptly. We truly value your business and look forward to resolving this matter to your satisfaction. Best regards, The Jessky Team
Ive now had replies to my messages and parcel has arrived, I'm more than happy with it, fantastic product at a good price. After reviewing on here the customer services were brilliant, just wish they could be better with the initial emails. Acknowledgement of the order and a possible timeframe on delivery. It seems that quite a few people have that same problem. When we don't receive those emails, it makes people stress and worry that it may be a scam. That was my main worry at the time.
I made an order today and paid via my card but the conformation for the order came through from PayPal and has no company detail or order details or tracking details. Is this normal? They actually got back to me quite quickly after I sent them an offline message, with my order details and an offer of a free gift. Said my order has been dispatched. Lets see if it actually arrives. Il update in due course.
Hi, so i recently purchased a premium machine with a side attachement from them which the total cost was over 450$ CAD. At first i was really worry seeing has the reviews from them are really bad… And my worries are becoming reality. They shipped the items 2 days after purchase which is fine, shipping went really fast BUT here’s the first hiccup, upon arriving at the “out for delivery” status, the shipping company decided to resend the package to sender because of an “incomplete address” error. Which means that the sender “Jessky” has put in an address that was has they say, incomplete… now you would agreee with me that this would be THEM “Jessky” at fault… I sent an email to them, to have them “Jessky” respond to me i would need to pay an extra 50$ for the resent shipping cost!!! This is a SCAM! I am not paying for this since it is THEIR error in the first place and THEY should assume it. Will either ask for a full refund or if i do recieve the items keep them as it is as i already paid for that order.. “EDIT” Changing my 1 star to 3 star has they were surprisingly extra fast responding to my email about this situation. They will let go of the 50$ extra shipping cost and leave it has is. “Update” I now received the machine that I ordered BUT i had ordered a fitting with it on the same order and i didn’t get it… this is really unprofessional in my opinion and I have yet to get any info on the missing item.
So I bought a premium sex machine thinking - great I didn’t break the bank, but I certainly got something in the mid-range- not mediocrity. Unfortunately, the machine is very frustrating (I’ve Spent 80% of my time trying to fix things instead of enjoying the moment) The power supply died (intermittently fails) within the third use. Typically, this wouldn’t be a bad thing as the company would send you another one. However, after an unacceptable amount of emails between us with without any understanding of what I was telling them, they sent me a new power supply. All I had to do was pay the $40 shipping charge. Oh wait! I haven’t received it yet and it’s been about four weeks, I ordered other things off the site which arrived already. Customer service is brutal. The machine is mediocre at best. I guess The old adage is correct - you get what you pay for - and in this case $380 is apparently worthless. I’ve yet to have (single) good time without massive frustration. I would literally take $10 for this thing if I could sell it to somebody. Do yourself a favour save up an extra bit of money and get something from a reputable site. Update: (Jan 2025): Still no power supply after paying for it $40. We have many email exchanges on the topic plus video files showing the failed power supply. I don’t communicate with the retailer about purchased products via trust pilot.
Dear PassiveMorals, First and foremost, please accept our sincere apologies for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we deeply regret any disappointment caused. After thoroughly searching our customer system using your name and the provided details, we could not locate the relevant order. Additionally, despite reaching out via Trustpilot, we regretfully did not receive any response or further information. We want to assure you that we have a clear Refunds and Returns Policy in place, designed to protect our customers from any losses due to product quality or logistics issues. To help us assist you further, could you please share the order details? If you have indeed purchased goods from us, we are confident in providing a solution that meets your expectations. We eagerly await your response and the opportunity to resolve this matter to your satisfaction. Best regards, The Jessky Team
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