Honest Review
Honest Review: I'm writing this as a first time customer, and based on a sincere/genuine experience. Website: It's a relatively easy website to navigate, and place orders. There is one weird behaviour at the time of writing, where after the order has been processed and shipped, the page for the order details is blank. So you really have to make sure to maybe keep any confirmation emails. Shipping: Like others here. I kind of wish that there'd be more transparency or clarity on exactly where the point of origin is. While they claim to have US/UK warehouses, this seems to not be the case. Originally I was given a Royal Mail 48 tracking number, but after a few days and reaching out to customer service, was shown a different/other tracking number, it was evident that it was coming from China, and based there. That 1-4 days? It feels like that's the time it takes for a product to get on a plane. It's more like 7 days for something to land in the UK, received by Royal Mail, and be delivered. I thankfully, was not hit with any kind of customs or duty fees. The product was well-packaged, and undamaged. Customer Service: I'll give them credit. They've been relatively fast all things considered, and like any other company may not respond over the weekend. It's a matter of patience, and I think if you understand Chinese culture--be respectful, choose words carefully, do not be confrontational/aggressive. The Customer Service Representative was polite, and willing to resolve issues quickly. I also, unfortunately had an accessory with my machine that was missing on receipt. But I emailed them with photos, and my order/shipping number, and they got a replacement sent out rapidly....I'm writing this review, just after receiving it. Rating: I was tempted to give it a 4/5, based on the quirks of the order details on the website--and shipping experience. But I hope these things can be fixed or addressed at a later time. I can only give it a 5/5.