Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
I relied on these reviews.. so sharing my experience
I relied on these reviews before I ordered and returned an item so wanted to pay it forward by sharing my experience.
Quality - the quality is quite good for the price. It feels and looks like a reasonably high quality dress. There are a couple of loose threads etc., but overall I'm very happy with the quality - looks like something you'd get at a bridal shop.
Sizing - sizing is a bit off. They seem to make all dresses (standard size and custom based on other reviews - I ordered standard in case I needed to return) a bit loose so they can be tailored. Makes sense, but I'd rather make that choice myself by ordering a larger size if I wanted that option. I purposely ordered a size that should have been tight on me, but it was loose and needs to be tailored. Thankfully the dress I am keeping can be easily tailored to fit given the style.
Returns - I ordered a second dress that is a more form fitting style for my reception, like the first one it is too loose, but couldn't easily be tailored to fit, so I returned it. Was super worried since I read about some horror stories of people not getting refunds, but I have to say the process was very easy and fair. As long as you read their return policy and know what can be returned, and about the restocking fee, it's pretty reasonable. I was asked to send photos, and it took a few days to be granted the return (due to the one day lag time with each message), but once I shipped the item it was only a few days before they received it, and they gave me the refund a day or so afterwards. If you're worried about returns, I wouldn't be (based on my experience at least).
Overall - happy I purchased my ceremony dress from JJs House, the quality is great for the price, and given the style of this dress (only tight at the top), it will be easy to tailor to my size. I wish that the sizing had been more accurate, since I probably would have kept the second dress if it were in the correct size, but with returns for standard sizes this didn't end up being an issue, and I didn't have to spend much time or money on the return. Would highly recommend buying a wedding dress from here if you choose a safe style for tailoring, and expect that even ordering the correct size you will need to tailor - you really can't beat the price for the level of quality.
JJ's House 回复2023-03-14
Dear Shan,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience.
Sorry for the slight delay in responding to emails for the time difference, thanks for your understanding and patience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Was recommended by a friend who loves it - wasn't so sure myself... Decided to try something that was on sale.
Arrived in good time, took about a week and a bit, although was shipping from Singapore. The dress fits well enough, however the quality is slightly iffy - overall good but a couple of worrying loose threads, although nothing is unravelling yet, but I only put it on 15 mins ago!
For the price I got it, it's decent, and it looks lovely from the front so I will be wearing it - but I won't wear it for anything super hectic in case I start losing more threads!!!
JJ's House 回复2023-03-07
Dear Esme Hobbs,
Thank you for your rating and feedback. Your encouragement will keep us moving forward and improving our services.
Regarding thread issue, we will pay more attention to the details of the clothes and do better. And we have sent you an email, please check it.
Looking forward to serving you again!
Waste of money and time.
I asked if they do alterations as I tried on 3 dresses and I'd like one. They were abrupt in their response saying they suggest I send it back and 'order the real size'. Well, I already sent them back I did not intend to keep. Also, what do you call the 'real size'? If there's no alterations... I ordered my normal size.
I gathered the cheap price was not worth it and spent 10x more than I wanted on a dress at a well known wedding dress store which I'm actually more pleased with.
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I appreciate the after response, however it's a little late as I have already bought a beautiful dress from another store and did not want to risk shopping here again. Perhaps this will be a lesson in future to help the client... especially for a wedding dress service!! I suppose you get what you pay for and sometimes paying a lot more for a better service is worth it.
JJ's House 回复2023-02-27
Updated on Mar 10th:
Dear Chloe Eleanor,
Sorry for the inconvenience caused.
Thanks for your feedback. We will improve our service in the future.
Please contact us if you need any further assistance.
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Updated on Mar 02nd:
Thank you for liking our dresses, but sorry to hear that the sleeves are a little tight. Since try-on dresses are only available for trying on and cannot be modified directly, we would offer two options normally:
1. Return the try-on dresses by free label and buy the regular price dress, and For a better fit, you could choose a custom size, inform us your own arm size, we will make the dress exactly according to it.
2. Keep try-on dresses, and pay the difference from the regular price. Then you can get the sleeves changed by a local tailor.
I'm sorry our customer service didn't solve your problem promptly. We do care your feeling, and have sent you an email with more details, please check it.
Please contact us if you need any further assistance.
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Replied on Feb 27th:
Dear Chloe Eleanor,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
I requested a return and was sent the returns label and form. I printed them both out, and I handed it in to my local my Evri store and the barcodes were invalid. I also tried my local Post Office and they couldn't do anything either without a QR code which I've never been sent.
Just not a great experience so far!
JJ's House 回复2023-02-25
Update:
Dear Miss Zikmann,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Dear Miss Zikmann,
I have carefully reviewed your complaint and all the communications we have been exchanging with you. Firstly let me to apologize for any inconvenience caused.
So sorry to hear that your post office do not accept the label, we do care your shopping feeling and sent an email with details, please check it.
Incidentally, we recommend that you contact our customer service at [email protected] if you need help, because they will help you faster.
Thanks again for your time. Please contact us by email if you have a problem with your order.
this was a disaster. I ordered 6 bridesmaid dresses and had each custom sized which I paid the privilege for doing. had so many issues and having to constantly get in contact with customer serivces and being told my order was being suspended. once they arrived one dress came completely the wrong size, when I spoke to customer service after 3 days since I lodged my complaint I finally got told it was my fault even though I had proof it wasn't and that for a refund of a £75 dress all I was going to get was £21. do not recommend not at all
JJ's House 回复2023-02-24
Update on Mar 06th:
Dear kermit dafrog,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Updated on Feb 27th:
Dear kermit dafrog,
I have carefully reviewed your complaint and all the communications we have been exchanging with you. Sorry for the inconvenience caused.
Since we sent you an email regarding your order but didn't get reply over 3 days, your order was suspended. As soon as got your confirmation, we processed your order.
So sad that the product doesn't meet your satisfaction. However, our customer service has checked the dress with the processing department once you contacted us. It is made according to the information you offered.
For your shopping feeling, we have refunded GBP 21.03 with your consent.
And we sent you an email with more details, please check it.
Please contact us if you need any further assistance.
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Replied on Feb 24th：
Dear kermit dafrog,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Update: I think it is only fair that once an issue has been resolved that the review reflect that as well. Since posting this review and also on BBB, I have been contacted numerous times and have received a refund for my returned purchases. I appreciate this company for doing the right thing, unfortunately it had to come to this before they would.
I still have not received a refund for a return they received a couple of months ago in the amount of $150. Not an honest company, will never do business with them again.
JJ's House 回复2023-02-24
Dear Tammy Perazzo,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
All sorted now! Company sent me a new dress which arrived very quickly! Thank you sorting it out!
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Not happy at all. Ordered a dress 11th of January but I have been told courier has lost it and they are waiting it to be returned to the warehouse but can’t tell
Me when should I expect to get it. I have a deadline when I need it! I have been offered 40% refund to cancel a dress.. surely they should be sending me a dress straight away as it is not my fault they have lost it. Order no 5935860569
JJ's House 回复2023-02-23
Updated:
Dear Mia k,
We are glad to hear that you have received the new package.
Thanks for your update review, I honestly appreciate your kindness and understanding, it will brighten my day. :)
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Updated:
Dear Mia k,
Firstly let me to apologize for all the trouble caused. I have carefully reviewed your complaint and all the communications between us.
Your angry and frustration is totally understandable. We are sorry that your local YODEL failed to send the parcel to you for some unknown reason and the parcel is returned to their warehouse. The reshipment time is out of control now. We would like to put your case in priority and issue you a full refund. More details have been to your mailbox. Please check it later.
Thank you for your time and patience. Looking forward to your reply.
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Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Dress size body wise is perfect, however the straps need adjustment and the dress is much too long...which I can amend.
Overall, I am satisfied. Colour is as expected, material is great and dress falls perfect.
JJ's House 回复2023-02-17
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I love everything except that the shipping takes too long.
JJ's House 回复2023-02-09
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I wrote a review when I was panicked I would now like to say the dresses looked really nice but arrived too late which was my own fault as didn’t state date needed by. JJs house kept me informed about my order and have only charged for my earrings which I kept. I have been payed in full and would use their website again
JJ's House 回复2023-02-05
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Dear Dana,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
I think that the dress was slightly different from the photo but nevertheless it was nice. I was expecting it to be dispatched from the UK, so when I saw China was the place of departure I became anxious. In the end it came very quickly and customer care is also good.
JJ's House 回复2022-12-16
Dear Daniel,
Nothing in the world can be more meaningful than getting the recognition from our dear customers. Sincerely, all that I have done for you is worthwhile.
We have many warehouses in the U.S., UK, Australia, Poland and China mainland, where the products will be shipped from. We will choose the nearest one where has stock for your order. Do not worry about the shippment.
Thank you again for your support! If you need any further assistance, please contact us.
I was looking forward to receiving these items in preparation for my wedding day in June.
Dissapointingly the dress, shoes and £25 hair decoration were crammed into a tiny box. Hair decoration was crushed and looked cheap. The wedding dress was a different size to what I ordered. The wedding shoes were 2 sizes too small.
I'm now trying to return the items, and have raised a ticket. Instead of simply sending a returns label and instructions, I've been asked to send multiple photos of the items and details contained in and on the box, as if to prove I've bought the items from them.
Really disappointed with this company. If returns was straight forward I would consider exchanging the items for the correct size, but it's put a downer on my wedding plans, so I'm just hoping to get my £300 back and find better service.
JJs have just emailed me with refund and exchange options and made life easier, so I've upgraded the star rating to 3.
JJ's House 回复2022-11-20
Update:
Dear Claire,
We have been following up your case as soon as you contacted us. It shows that We checked that we have received your return package and the refund has been issued by us already. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on Nov 20th:
Dear Claire,
Hope you have a nice day. We received your complaint and we are sorry that our products did not meet your expectation.
We will give your feedback to our relevant department to improve the packaging. For the pictures we asked for, it is to check if the problem was caused by us as you mentioned in the email that you received the wrong item/size. After checking, we find correct items and size were sent to you. We are sorry that we did not clarify earlier that the size on the tag is US size not UK size, which made you misunderstand it.
As for more information, we have sent to your email. Please check your email and if you have any further question, please feel free to contact us again.
UPDATE:
JJ's house fully reimbursed me for my order that never arrived. Apparently it got lost in the USPS system. I still wish there was a tracking number in my order information so I could have checked myself.
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I'm really starting to question whether my order will ever arrive. I found some beautiful bridesmaid dresses on the website, so I decided to order some fabric swatches to make sure I had the color right before ordering. That was on October 20th and today is November 15th, expected arrival: Oct. 30 - Nov. 6. According to the tracking, the order was shipped from Kansas, went through IL, NY, and NJ, and is now back in KS. This could be the fault of the USPS, but the tracking only can be done through JJ's House, so I can't confirm that with the USPS.
At this rate I'm not sure I will be able to get the dresses in time for my wedding and may need to shop elsewhere.
JJ's House 回复2022-11-16
Dear Erin,
We are sorry that you have not received the fabric swatches yet. The package was in transit but delayed. We are now checking with the courier company. To apologize, we have sent the resolution to you.
We suggest you contact our after-sale department first next time as they will help you more promptly.
Thank you for your time and have a nice day.
I have just received the dress I ordered and I have to say I’m very pleasantly pleased. After reading some very poor reviews about this company, I was taken aback by the quality of this garment, it’s beautiful and exactly what it looked like in the pictures.
Thank you
JJ's House 回复2022-11-08
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Τhe companyReliable and honest company is true to what they promote
Τhe company is true to what they promote Good materials good sewing and true to size and picture as advertised
JJ's House 回复2022-11-06
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Dresses were nice but really tight around the shoulders and arms. The jackets that come with the dresses are too small especially for the upper arm. I ordered one size larger than I normally wear. Overall dresses look nice and are decent quality. Next time, I will probably measure and get simething custom made.
JJ's House 回复2022-11-03
Update：
Dear Sandra,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on November 3rd:
Dear Sandra,
Hope you have a nice day. We have our own size chart so we suggest customer check our size chart based on their measurement to choose the right size. We are sorry for the confusion and inconvenience caused. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I read some dreadful reviews for this company after i placed an order for some dance shoes and dreaded receiving a second pair of shoes i could not wear and the company would make it difficult for me to return. In the event I was pleasantly surprised. I ordered a size bigger than usual (i usually wear a 39 so ordered a 40 as dance shoes always seem to come up small). They fitted fine, and the quality was better than those I have ordered before. I would order from them again.
JJ's House 回复2022-10-30
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a two piece outfit for mother of the bride. It arrived in 3 weeks in a very small package so looked awful initially. The fabric and sizing as expected. The Crystal embellishments were cheap and nasty so had those replaced with Swarovski ones. The dress fitted with very small alteration however the jacket was much too big so had more expense in getting it tailored. Took ages to steam out all the creases but once completed looked lovely. I ordered a dress carrier and embellished clutch bag both of which were great.
JJ's House 回复2022-10-11
Thank you for your kind review.
We appreciate your honest feedback about your experience. We will give your feedback to our relative department. We will strive to make our service and quality better. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Still waiting for refund after returning 5 weeks ago.
I returned my item, which was received by JJs house on 26th August and I'm still waiting some 5 weeks later for my refund!! Order No. 4376809713
UPDATE:
JJs have sent me an email in response to this review to say they have refunded me. Just to make you aware that they have said they will refund me (as they did after they'd received the returned goods in August) but I'll have to wait between another 3 to 14 business days!! So their response is in fact inaccurate as I haven't yet received the refund.
JJ's House 回复2022-10-05
Hi,
Thank you for sharing your feedback with us. We are so sorry for the inconvenience that this has caused you.
Please be assured that we will keep improving and provide better items and service to our customers. We checked that we already issued the refund, we hope you can check your email.
Should you have any questions, feel free to let us know.
Have a nice day.
AZAZIE
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