Dear Customer,
Thank you for taking the time to leave us a review.
We are sorry to hear you are unhappy with the service you have received; we value your feedback and want to ensure all our customers receive a great service.
I can see that we have already reached out to you from the UK office and can see your reply, I will message you back shortly from that email
Thank you
Sarah UK customer service
Dear John,
thank you so much for your review; we are thrilled to hear that.
If you need further assistance, please do not hesitate to contact us.
Thanks a lot and best regards,
Joby Team
Dear Dan,
We are so happy to hear that you had a positive experience with our team. We strive to provide excellent customer service and appreciate your kind words.
We would be delighted to hear again from you soon.
Best regards,
Joby Team
Dear Dale,
Thank you for your feedback! We’re glad you appreciated the quality and customization options of our products. We apologize for the issues you encountered with our online shop and confirmation emails. We’re working on improving these aspects and your opinion is very helpful for us.
Regards,
Joby Team
Dear Peter,
Thank you for your feedback! We’re glad to hear that you received the product you wanted.
If there’s anything else we can assist you with or if you have any further comments, please don’t hesitate to let us know here:
https://joby.com/uk-en/contact-us/
We appreciate your business and look forward to serving you again!
JOBY Team
Dear Matthew,
Thank you for your kind words. We're thrilled to hear that you found our website helpful. We strive to provide a user-friendly experience for all our visitors, and your feedback is greatly appreciated.
Kind regards,
Joby Team
Dear Darrell,
thanks a lot for taking your time to leave us a review. We are happy to hear that you had a smooth experience of purchase.
Kind regards,
Joby Team
Hi Nicole,
Thank you for your enthusiastic feedback!
We’re happy to hear that you had a great experience with our product.
It’s wonderful to know that you’re considering purchasing additional items like another light and an iPad holder.
If you have any questions or need assistance with your future purchases, feel free to reach out.
We appreciate your support and look forward to serving you again!
Best regards,
JOBY team
Dear Ryan,
Thank you for your kind words. We're thrilled to hear you're enjoying the quality and portability of our product range.
Thanks again and best regards,
Joby Team
Dear Stewart,
We understand your disappointment. We strive to provide accurate product descriptions and excellent customer service. We're sorry you experienced difficulties contacting us; we will get back to you as soon as possible.
Best regards,
Joby Team
Dear Henry,
Thanks for you review and we understand your frustration. We strive to deliver products on time, and we are sorry to hear that your order didn't arrive. We will look into this matter further to ensure it doesn't happen again and will get in touch with you as soon as possible.
Thanks a lot and best regards,
Joby Team
Dear Walt
Thank you for your kind words and positive feedback. We're glad you enjoyed the product and would be delighted to hear again from you soon.
Best regards,
Joby Team
Dear Suz,
We're happy to hear you found exactly what you were looking for! Don't hesitate to contact us if you need any support for your next purchases.
Regards,
Joby Team
Good morning,
thanks for letting us know about your shipping experience.
We strive to provide timely deliveries and any feedback is precious for us.
Regards,
Joby Team
Thanks for reaching out. Our records show that we responded to your case on the 18th of June, but we apologize If we missed any additional follow up to it.
If you still need assistance, please email us directly at [email protected] and we'll look into it immediately.
Dear Michael,
thank you for your review; we appreciate your kind words and are thrilled to hear about your positive experience.
Best regards,
Joby Team
Dear Nicomedis,
we appreciate your positive review and are glad you enjoyed the items you purchased. We're always looking for ways to improve our products.
Regards,
Joby team
Thanks for alerting us to this issue. It appears that the apt number was left off of the address and UPS misdelivered it. Please email us directly at [email protected] and we'll look into filing a claim.
Hello Michael Colon,
We have reached out to UPS and as they have picture proof of this being delivered, so we are unable to file a claim. We do not have control over where UPS leaves packages. As a onetime courtesy, we will proceed and process a credit for this order. Please ensure that all orders have proper delivery addresses, including apartment numbers to avoid confusion. You will see a onetime credit on your original form of payment in 5-7 business days.
Thank you,
Customer Care
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