About JOBY
Data updated- Website
- joby.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 86% (18/21)
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About this business
Find your smartphone GorillaPods, GoPro®/action video mounts, flexible tripods, camera accessories and more. Everything you need in one place.
Written by the business, not verified by us.Is JOBY legit?
JOBY (joby.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 86% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Professional approach
Handled everything professionaly.
Good product
What price glory?
Fast shipping and delivery. I did have to pay a great deal for a proprietary piece to make my tripod useful (I lost the baseplate). The replacement cost was substantial and on reflection, I should have thrown the tripod away and bought a new one. I simply refuse to do that. Such thinking hurts us all, as a society. JOBY makes a good product but at some point, price becomes a consideration. Maybe I should go without.
Great product for a good price
Great product for a good price, holds phone well, no issues, will continue using. Would recommend.
Terrible product
Yes, I needed a clamp that you couldn’t provide me, so I had to purchase it and while doing so I saw the drone and I purchased that as well and it is garbage I wish I would’ve not spent the money on this terrible drone
I received what I ordered
I received what I ordered - 2 Gorillapods - that I needed because I wore out my first Gorillapod, and I received them promptly.
Product never arrived
Product never arrived, fully charged. Ordered 6 weeks ago. Robbery.
Reply from JOBY2025-03-10
Hello, I am so sorry that you did not get the item you bought, we were not informed by the courier that the item did not arrive with you and I cannot see any communication about it from yourself via a chat or ticket. I would like to help you with this issue and will email you directly to do so. Kind regards UK customer service
Best tripod I've owned
Best tripod I've owned, build quality is amazing. No complaints
Item never arrived
Item never arrived. No response from joby very disappointed
Reply from JOBY2025-02-19
I understand your frustration with the delayed delivery and lack of response. I sincerely apologize for the inconvenience this has caused. I have checked your order and it shows as delivered so we have not been given the heads up by our courier company of any issues. I cannot see a contact message from you but I am sorry if you have tried to contact us and there has been no response. I will email you directly on the matter Kind regards Sarah
Joby products are of very good quality…
Joby products are of very good quality and durable
Very easy to find the item i needed on…
Very easy to find the item i needed on the web site. Payment was quivk and easy. Delivery was very quick. 5X company.
Reply from JOBY2025-01-28
Dear Ian, Thank you for your great review! We're glad you found our website easy to use, the payment process quick, and the delivery fast. Your 5-star rating means a lot to us! Regards, Joby Team
Handy mini camera tripods.
Great item. I purchased two of these for mirrorless camera and or rgb lights. Nice and sturdy ideal.
Reply from JOBY2025-01-22
Dear Guy, hank you for your kind review! We're thrilled to hear that you find our product sturdy and ideal for your needs. We appreciate your feedback and are glad you're enjoying your purchase. Best regards, Joby Team
Great product
Great product. I use it everyday.
Reply from JOBY2025-01-20
Dear Customer, We're thrilled to hear you're enjoying our product and using it every day! We appreciate you taking the time to share your positive experience. We hope you continue to enjoy using it! Thank you again for your wonderful review. We truly value your support. Best regards, Joby Team
Great product
Great product, reasonable price, fast shipping. An excellent gift
Reply from JOBY2025-01-20
Dear Nella, We're thrilled you had such a positive experience! It means a great deal to us that you found our product to be of high quality and excellent value, and that the shipping was prompt. We're so happy to hear it made a wonderful gift. Thank you for taking the time to share your feedback; it truly helps us improve. We appreciate your kind words and hope you enjoy your purchase! Best regards, Joby Team
Good Experience
They delivered the correct item in good time - even in the run-up to Christmas.
Reply from JOBY2025-01-10
Dear Elizabeth, We're thrilled you received your item promptly, especially during the busy Christmas season! We appreciate you taking the time to share your positive experience. Thank you again for your kind words. Best regards, Joby Team
Joby on time
The product got here on time as it was a Christmas gift for my son-in-law which he liked.
Reply from JOBY2025-01-07
Dear Adrian, We're so glad to hear that the product arrived on time and that your son-in-law enjoyed his gift! We appreciate you taking the time to share your positive experience. Thanks a lot and best regards, Joby Team
One of the best
This micro stand is well made, very compact, adjusts to any phone, and easily transportable. I just love it!
Reply from JOBY2024-12-27
Dear Curry, We're thrilled to hear you're enjoying the micro stand! It sounds like you've found it to be a perfect fit for your needs. We appreciate your kind words and are happy to know you're satisfied with your purchase. Regards, Joby Team
Shady business practices, and terrible customer service
I purchased two camera accessories that required Joby's in-house app to operate. This app did not function at all (and upon further investigation, hasn't for years). It took almost three weeks for them to respond to my queries, and when they did they offered no solution. I find it shocking that they are willing to sell a product, knowing full well that does not, and can not function.
Reply from JOBY2024-12-13
Thank you for taking the time to leave us a review. We are sorry to hear you are unhappy with the service and product you have received; we value your feedback and want to ensure all our customers receive a great service. We will reach out to you directly via email and resolve this issue for you. Kind regards, UK Customer Service
Left feeling disappointed …
Left feeling disappointed after losing the foot stud from my monopod. I contacted Joby to enquire about a replacement, which is shown as a component part on their website only to be told that it is not available? My monopod was bought second hand and I was more than happy to pay for the part but .... not available. Why show it as a part then? This is second Joby item and I really like them both but the support? Not so much. Real shame.
Reply from JOBY2024-12-04
Dear Brian, thanks a lot for your review and please accept our apologies for the inconveniences. We understand your frustration with the unavailability of the foot stud for your monopod; we will get back to you as soon as possible to clarify the situation. Thanks again and best regards, Joby Team
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