Find your smartphone GorillaPods, GoPro®/action video mounts, flexible tripods, camera accessories and more. Everything you need in one place.
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Is JOBY legit?
JOBY (joby.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 86% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
I had a bad experience to begin with and gave Joby one star together with describing the experience on Truspilot. I also lodged a complaint with Joby. To my surprise and satisfaction Joby responded promptly and addressed my complaint in a manner that demonstrated good customer care and understanding. As a reciprocal and fair response I feel obliged to revalue my experience favourably.
Reply from JOBY2024-11-26
Dear Customer,
Thank you for taking the time to leave us a review.
We are sorry to hear you are unhappy with the service you have received; we value your feedback and want to ensure all our customers receive a great service.
I can see that we have already reached out to you from the UK office and can see your reply, I will message you back shortly from that email
Thank you
Sarah UK customer service
Dear John,
thank you so much for your review; we are thrilled to hear that.
If you need further assistance, please do not hesitate to contact us.
Thanks a lot and best regards,
Joby Team
Helpful, friendly and went above and beyond to help me with my query. Love JOBI!
Reply from JOBY2024-10-09
Dear Dan,
We are so happy to hear that you had a positive experience with our team. We strive to provide excellent customer service and appreciate your kind words.
We would be delighted to hear again from you soon.
Best regards,
Joby Team
Great products, with good scope for customisation the price point is higher but the quality of the products are good.
The online shop is a little clunky however, I found the system would not recognise the house name, and would not allow for me to enter this in manually, I had to make a workaround with the company name field to make it work. The confirmation emails were not very clear with differences in the address information and all emails were addressed to the recipiant and not the buyer. But after contact with customer service this was made clear thst the email didnt have the full address label that was being attached. This needs to be improved, but i was quite happy with the service I recieved.
Reply from JOBY2024-09-13
Dear Dale,
Thank you for your feedback! We’re glad you appreciated the quality and customization options of our products. We apologize for the issues you encountered with our online shop and confirmation emails. We’re working on improving these aspects and your opinion is very helpful for us.
Regards,
Joby Team
I ordered the product I wanted and it was delivered
Reply from JOBY2024-09-09
Dear Peter,
Thank you for your feedback! We’re glad to hear that you received the product you wanted.
If there’s anything else we can assist you with or if you have any further comments, please don’t hesitate to let us know here:
https://joby.com/uk-en/contact-us/
We appreciate your business and look forward to serving you again!
JOBY Team
Pretty easy to find replacement parts using the website
The website was very useful and I found the little part that I was looking for.
Reply from JOBY2024-09-05
Dear Matthew,
Thank you for your kind words. We're thrilled to hear that you found our website helpful. We strive to provide a user-friendly experience for all our visitors, and your feedback is greatly appreciated.
Kind regards,
Joby Team
Was very satisfied to know, from the time I ordered to the time receiving my item, delivery was extremely fast.
Reply from JOBY2024-09-05
Dear Darrell,
thanks a lot for taking your time to leave us a review. We are happy to hear that you had a smooth experience of purchase.
Kind regards,
Joby Team
It was great! I would even buy one more light and one more iPad holder.
Reply from JOBY2024-09-02
Hi Nicole,
Thank you for your enthusiastic feedback!
We’re happy to hear that you had a great experience with our product.
It’s wonderful to know that you’re considering purchasing additional items like another light and an iPad holder.
If you have any questions or need assistance with your future purchases, feel free to reach out.
We appreciate your support and look forward to serving you again!
Best regards,
JOBY team
Good quality, clean, new, strong, reliable tech, extremely portable.
Reply from JOBY2024-08-20
Dear Ryan,
Thank you for your kind words. We're thrilled to hear you're enjoying the quality and portability of our product range.
Thanks again and best regards,
Joby Team
Item was not as described, tried to contact them with no reply…not impressed at all..☹️
Reply from JOBY2024-08-19
Dear Stewart,
We understand your disappointment. We strive to provide accurate product descriptions and excellent customer service. We're sorry you experienced difficulties contacting us; we will get back to you as soon as possible.
Best regards,
Joby Team
Dear Henry,
Thanks for you review and we understand your frustration. We strive to deliver products on time, and we are sorry to hear that your order didn't arrive. We will look into this matter further to ensure it doesn't happen again and will get in touch with you as soon as possible.
Thanks a lot and best regards,
Joby Team
Dear Walt
Thank you for your kind words and positive feedback. We're glad you enjoyed the product and would be delighted to hear again from you soon.
Best regards,
Joby Team
Exactly what I was looking for. I’ll be looking into other accessories that go with it!
Reply from JOBY2024-07-23
Dear Suz,
We're happy to hear you found exactly what you were looking for! Don't hesitate to contact us if you need any support for your next purchases.
Regards,
Joby Team
Good products but slow delivery service, took over a week to being received
Reply from JOBY2024-07-23
Good morning,
thanks for letting us know about your shipping experience.
We strive to provide timely deliveries and any feedback is precious for us.
Regards,
Joby Team
Cut my finger on a sharp screw on bottom of the tripod. Contacted support for help. It has been 4 weeks without a response.
Reply from JOBY2024-07-12
Thanks for reaching out. Our records show that we responded to your case on the 18th of June, but we apologize If we missed any additional follow up to it.
If you still need assistance, please email us directly at [email protected] and we'll look into it immediately.
Dear Michael,
thank you for your review; we appreciate your kind words and are thrilled to hear about your positive experience.
Best regards,
Joby Team
My husband had one of the original Joby gorilla torches...he used it for everything. And when it finally stopped working I tried to find him a replacment. When I realized they were no longer being made I bought a joby tripod base and one of the led lights to go on top! He says it's better than the original! He is so happy with it he left it displayed for a week before he eventually put it away!
Thank you!
Reply from JOBY2024-07-08
Dear Wendy,
thank you so much for your review! We are delighted to know that your husband is happy!
Thanks again and best regards,
Joby Team
I bought a few JOBY items and was not disappointed however I wish they create a taller tripod selfie stick. Very happy with the items I purchased. Customer service was very helpful and responded when i needed to return one item.
Reply from JOBY2024-07-03
Dear Nicomedis,
we appreciate your positive review and are glad you enjoyed the items you purchased. We're always looking for ways to improve our products.
Regards,
Joby team
I never received my order PJBUS1140007911 and despite numerous attempts they never responded in attempt to make things right. I had gotten an email with a case number 00043998. At this point Id like nothing but my money back.
Update : I had emailed them and still have not gotten a response in regards to the refund for the order I never received. This is terrible service and would just like my money back instead of dragging this further. Please get back to me as soon as possible.
Reply from JOBY2024-05-28
Thanks for alerting us to this issue. It appears that the apt number was left off of the address and UPS misdelivered it. Please email us directly at [email protected] and we'll look into filing a claim.
Hello Michael Colon,
We have reached out to UPS and as they have picture proof of this being delivered, so we are unable to file a claim. We do not have control over where UPS leaves packages. As a onetime courtesy, we will proceed and process a credit for this order. Please ensure that all orders have proper delivery addresses, including apartment numbers to avoid confusion. You will see a onetime credit on your original form of payment in 5-7 business days.
Thank you,
Customer Care
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