Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
Written by the business, not verified by us.EcoFlow (ecoflow.com) has a 3.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 39% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of high quality, praising their solid build and reliable performance for everyday use. Many people also appreciate the helpful support team when resolving technical issues and answering questions quickly. Some people were dissatisfied with long delivery times, delayed shipments, and missing updates on their package whereabouts. A few other people also felt that customer service response times were extremely slow and unhelpful when dealing with faulty items or warranty claims. Reviewers additionally noted that some hardware can be defective upon arrival or experience issues shortly after setup.
Auto-generated from all reviews of this business. For reference only.I got straight through to an agent after a short wait . He was polite and confirmed my request to cancel my order , as I wanted the Ultra Stream X . He explained the procedure and completed the transaction methodically , confirming with a cancellation Email whilst on the phone . Thankyou ? Sorry I didn’t catch your name .
I had a Delta3 that stopped working, Ecoflow support was quick to help out with troubleshooting, and in the end the Delta was packed and shipped of to service - Ecoflow could NOT fix the Delta, and I was re-embursed in acordance with the warranty. all in all as it should be, if any complaints - the mail correspndance could have been faster. I bought a new Delta 3 and am a happy ecoflow user. thankyou :-)
Product arrived promptly, in good quality packaging. Great product. Very happy.
The first time I used the panel was just this July (Despite me having had the panel for several months already). It charged a phone directly with a USB-C cable, from 30% to 70% for about 2 hours.
Received faulty item but got refund and compensation gift. Thank you Ecoflow. Still friends 😉
Excellent customer service. Assistance is prompt and efficient. I have a battery and solar panel installation that works really well.
I bought an EcoFlow Delta Max around 2 years ago and it had a 3 year warranty. It broke down completely so I contacted EcoFlow and to be fair their contact was prompt. However, even though it was still under warranty they offered me a partial refund of £199. I needed to package it up so it would not be damaged, so I assume they would repair it and provided a return label. When I finally managed to package it as they required and find a place to post it due to its weight, I then received the refund, which then reduced to £165. I queried this and was told that the VAT was taken out, which is not legal under UK consumer right laws as I paid VAT when I bought it. When I complained they stopped all contact with me. Citizens advice say as it’s an international company and not a UK company they can’t do anything. So all I can say is beware of this company as the warranty is not worth the paper it is printed on and the power station does not last long.
Dear Valued Customer, We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution. Best regards, EcoFlow support team
I love this brand. I have Delta pros and river 3, and these are great products.
I absolutely love EcoFlow products ! I've been using those on my Jeep for road trips and outdoor adventures, and it has exceeded my expectations. It provides reliable power for all my essential gear. The batterie holds its charge extremely well, even during multi-day trips, and performs flawlessly in different weather conditions. It's durable, easy to use, and gives me peace of mind when I'm far from the nearest campsite or service station. If you enjoy overlanding, camping, or long-distance road trips, those products are a fantastic investment. Highly recommended! Customer service is good too. It's a 5 stars without hesitation !
I recently purchased a Delta 3 Max Plus. It’s a fantastic unit. It was recommended to me by other users. I had a few questions regarding the installation with the alternator device. All questions were answered and help was provided by the Customer Support Team. I’m now thinking of other EcoFlow devices I can use at home.👍👍
🇮🇹 Italian version below / Versione italiana più in basso Title: EcoFlow? Think twice before buying — support is extremely slow or absent I'm sharing my real experience with EcoFlow so anyone considering a purchase can make an informed decision. I have owned three DELTA 2 Max units, all three under warranty, and all three failed. The first two were replaced under warranty, with the huge hassle of having to pack, ship and receive them each time, wasting an enormous amount of time at every round. The third one went into "Overload" error and stopped holding a charge, so I had to send it in for repair. They shipped it back to me, but the repair is incomplete: the unit came back still with two faults, which I confirmed through comparison tests using a second EcoFlow unit of mine: It does NOT charge from solar panels (from the wall socket it does). Same panel, same cable, same sunlight: my other unit charges from solar, this repaired one does not. It cannot connect to the app and cannot be reset. I tried with both iPhone and Android: my first unit pairs immediately, this one does not. So two faults, both isolated to this specific unit — it's not the panel, the cable, or the phone. But the most serious problem is SUPPORT: it is EXTREMELY SLOW to reply, and often does NOT reply at all. I have written several times, in detail and with full evidence, and I go for days without any response. They make you repeat the same information over and over, and the timeline drags out endlessly at every step. In the past I even turned to Facebook groups to push and unblock support, which back then at least reacted. Now not even that works: in the groups the posts are not free, they only get published if the administrators approve them. So even that pressure channel, which used to help, is now closed. To sum up: three units, all under warranty, all three defective. Two replacements/repairs with extremely long delays, a third one returned with a botched repair and two faults still present, and a support team that responds with huge delays or does not respond at all. For a product in this price range, all of this is unacceptable. I have spent months and an enormous amount of time and energy, and I still don't have a fully working device. Think VERY carefully before buying EcoFlow: they break down often and the support is not up to the task. 🇮🇹 VERSIONE ITALIANA EcoFlow? Leggi bene prima di comprare — assistenza lentissima o assente Condivido la mia esperienza reale con EcoFlow, perché chi sta valutando l'acquisto possa farlo con cognizione di causa. Ho avuto tre unità DELTA 2 Max, tutte e tre in garanzia, e sono andate tutte e tre in avaria. Le prime due sono state sostituite in garanzia, con il fastidio enorme di doverle imballare, spedire e riceverle ogni volta, facendo passare tantissimo tempo a ogni giro. La terza è andata in errore "Overload" e ha smesso di tenere la carica, così l'ho dovuta mandare in riparazione. Me l'hanno rispedita indietro, ma la riparazione è incompleta: l'unità è tornata ancora con due difetti, che ho verificato con test comparativi usando una mia seconda unità EcoFlow: Non carica dai pannelli solari (dalla presa elettrica sì). Stesso pannello, stesso cavo, stesso sole: l'altra macchina carica dal solare, questa riparata no. Non si collega all'app e non si resetta. Provato sia con iPhone che con Android: la mia prima unità si collega subito, questa no. Quindi due difetti, entrambi isolati a questa specifica macchina — non è colpa del pannello, del cavo, né del telefono. Ma il problema più grave è l'ASSISTENZA: è LENTISSIMA a rispondere, e spesso NON risponde affatto. Ho scritto più volte, in modo dettagliato e con tutte le prove, e resto per giorni senza una risposta. Ti costringono a ripetere sempre le stesse informazioni da capo, e i tempi si dilatano a dismisura a ogni passaggio. In passato mi rivolgevo persino ai gruppi Facebook per stimolare e sbloccare l'assistenza, che allora almeno reagiva. Oggi non funziona più nemmeno quello: nei gruppi i post non sono liberi, vengono pubblicati solo se gli amministratori danno il via libera. Quindi anche quella via di pressione, che prima aiutava, ora è chiusa. Riassumendo: tre unità, tutte in garanzia, tutte e tre difettose. Due riparazioni/sostituzioni con tempi lunghissimi, una terza restituita con una riparazione fatta male e due difetti ancora presenti, e un'assistenza che risponde con enorme lentezza o non risponde per niente. Per un prodotto di questa fascia di prezzo, tutto questo è inaccettabile. Ci ho messo mesi e una quantità enorme di tempo ed energie, e ancora non ho un dispositivo pienamente funzionante. Valutate MOLTO bene prima di comprare EcoFlow: si guastano spesso e l'assistenza non è all'altezza.
Dear Valued Customer, We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution. Best regards, EcoFlow support team
I've bought the Ecoflow Delta 3 Plus to power a Wave 3 Air Conditioner. After a couple of days is showed a mistake and stopped charging from the grid. I've contacted customer service and they offered to fix the problem, sending me a delivery ticket. My only complaint is that replying to my emails took too much time. Otherwise, the repair and return were fast and resolved the problem. Now I use the Delta for a lot of stuff like powering my camper van, using power tools and charging phones and laptops when off grid. It works pretty fine.
Excellent support to adjust order. Highly recommended customer service
I bought a Delta 2 Max 4 months ago and I'm still waiting for the VAT refund as they promissed. They keep saying that "due to a recent high amount of inquiries, their response has been delayed." Case ID: CAS-20260426-1729389 Case opened 26/4/26 !!!!
Dear Customer, We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide. I have located your case and reviewed the relevant information. To help resolve the issue as quickly as possible, I have already contacted our after-sales team and requested that your case be prioritized for expedited handling. Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right. Kind regards, EcoFlow After-Sales Support Team
My ecoflow river 2 pro went down. I opened a ticket and support offered be to send it back at their own expense. After a couple of days, my station was back and repared. I will consider this good support experience for my next battery aquisition.
Shout out to Ivan from Ecoflow's European customer service. He was patient in dealing with me and took extra initiative to get the problem solved to a satisfactory level.
There was an issue with a coupon code during checkout on the EcoFlow website, but EcoFlow's customer service handled it very well and provided me with a great solution. Thank you!!
What a hopeless company. I cant comment on any products as I've never received anything from them after purchasing, via their web page ! They don't track delivery properly or notify you of anything, when they try delivery they don't call or seem to know its status for weeks, yet alone follow up. If you get any support their response is patchy or disconnected. And promise to re-deliver, then nothing.... I wish I could say better but a month of this has led me to not trust them for their service so I'm cancelling my order out of frustration, assuming they can credit me ????
Dear Valued customer, We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution. Best regards, EcoFlow support team
I cannot tell you anything about their equipment because I never bought anything. I filled out one of their ad queries regarding my intent to install a 10k or 12k system off grid. Immediately, I started getting voice mails. The number didnt ring on my phone. Spam blocker got it. The voice mail message didn't leave a number to return the call. I've searched high and low and cannot find a number a live person will answer. So, they are calling me 6 to 8 times a day but a customer can't call them. That's what your customer service looks like if you do business with them. After checking the voice mail account ,I got a number, its the same AI Robocall that leaves the message. I asked to be removed from their call list. Still getting 6 to 8 voice mails per day. If I have to buy my system twice, I'll buy from someone else.
Dear Valued customer, We sincerely apologize for the unpleasant experience and inconvenience caused. I understand that you are very disappointed right now, and you have every reason to feel that way. If you are still interested in our products, could you please provide me with your email address? Our team will contact you via email shortly to offer a proper solution. Best regards, EcoFlow support team
I bought a River 2 and River 2 Pro three years ago. After 2 Years the Pro starts making problems like turning off at 30% and so on. I just waited for 2 more Updates to see if the problem was fixed. Nothing changed. So i contacted the Support and told them my problem. Unfortunately i was forwarded between some departements or it feels like so and i had to wait very long. After i posted it in the official Reddit of Ecoflow, the process starts accelerating. I got a replacement, which was brand new and this unit is even quieter than the one i got. So overall besides the delay i am very happy with the support and my Powerstations
201 reviews matching
Jackery
Anker
Anker SOLIX US
Sigenergy
BLUETTI US
AFERIY
EU Fossibot
Epicooler