Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
Written by the business, not verified by us.
Is EcoFlow legit?
EcoFlow (ecoflow.com) has a 3.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 39% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of high quality, praising their solid build and reliable performance for everyday use. Many people also appreciate the helpful support team when resolving technical issues and answering questions quickly.
Some people were dissatisfied with long delivery times, delayed shipments, and missing updates on their package whereabouts. A few other people also felt that customer service response times were extremely slow and unhelpful when dealing with faulty items or warranty claims. Reviewers additionally noted that some hardware can be defective upon arrival or experience issues shortly after setup.
Auto-generated from all reviews of this business. For reference only.
I had submitted a repair request. The problem was ultimately resolved excellently, but the communication was very slow. The solution was a brand new product.
Reply from EcoFlow2026-07-30
Dear customer,
We sincerely apologize for the unpleasant experience you had. Your feedback is extremely valuable to us, and I have already shared your suggestions with the relevant team for review and improvement. Thank you for taking the time to help us improve our service.
Best regards,
EcoFlow support team
Avoid at all costs.
Ecoflow Delta purchased March 2022. Unit started to smoke whilst in use September 2023 therefore returned under warranty for repair. July 2026 unit will not charge and is unusable. EcoFlow customer care tell me it is out of warranty, correct but is unrepairable and I should buy a new unit. Edit to mention they offered me a paltry 5% discount off a new unit. 5% does nothing to compensate for the loss of over £1000 on a 4 year investment in something that should have lasted many more years. It has had nowhere near the 800 charge cycles stated in all of their nonsense marketing.
They do not acknowledge that 4 years service life on an item that cost over £1000 in 2022 is unacceptable. EcoFlow products are overpriced, unreliable rubbish with zero genuine customer care.
Avoid.
Reply from EcoFlow2026-07-31
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Bought a brand new rapid 25k from the ecoflow website. It faulted after 3 weeks use, contacted ecoflow and returned the fault item, was told the 25k was now out of stock, they suggested sending my the lower capacity unit to which I argued that I should be penalised for the 25k not being in stock. They eventually sent me a rapid pro 27k which is a much better unit. Although I must say, from the product faulting to the new unit being delivered did take around a month. Don't accept what ecoflow say to you initially, although I have spent over £25k with Ecoflow so some strings should be able to be pulled given the amount of custom iv given them. Ultimately issue was resolved eventually thank you
I purchased an EcoFlow Stream 800W Micro Inverter on 11 June 2026, which was delivered on 15 June 2026. The
product was not used immediately as I was awaiting installation. I first started using the unit on 26 July 2026, and
immediately on the same day (27 July 2026), I encountered persistent system errors — specifically error codes (E1005) Grid Issue and (E-1006) Grid Issue — resulting in zero solar generation. The product has never functioned as
intended since the very first day of use.
Reply from EcoFlow2026-07-30
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Customer Service is terrible, will not answer questions about delivery
They lost my solar panels and I spoke to 3 people and they gave me 3 different explanations
When asked to cancel , despite being within 14 days as covered by UK consumer law they tried to charge a fee
Be very careful
Reply from EcoFlow2026-07-30
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Avoid this company. Back up support is more important than the product itself. I made a mistake on ordering the wrong fridge, I arranged to have it collected returned and refunded so I can buy the smaller one… from 8/5/26 to 29/7/26 nearly 3 months and it was me mentioning contacting the ombudsman that got me a refund. Absolutely disgusting I got a choice of a mug, a matt and a smart mug with 6% off my next purchase and still charged me £30 for a return. So don’t bother guys and girls!
Reply from EcoFlow2026-07-30
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
My battery is faulty, will not accept charge from solar panels, tried 2 comparable sets with the same result, checked and double checked everything. Customer support at Delta just kicks the can down the street and puts pressure on me to resolve rather than accepting there is a fault, luckily I purchased through Argos so hoping they will sort a refund, first and last time I buy this brand
Reply from EcoFlow2026-07-29
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
They are a scam...its been 3 months never got the item and never got the refund. They keep sending me automated messages. I had to contact my credit card company to dispute the charge
Reply from EcoFlow2026-07-29
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
An emergency power company that doesn't care if you're in an emergency
In May I decided to pick up an extra battery for my Delta 2 Max. I had planned on using it as the main power as I transition to full time RV life. A couple of weeks ago the battery started to give off a random smell, I was not able to replicate the conditions of the smell. There was no smoke nor was there a spike or drop in readings. It could do it any time save for when the unit was off.
Customer service proved absolutely no help even knowing that this is my main power source and desperately needed. I asked time and time again how I was supposed to send a video of a smell that randomly happens, even sending a video of the unit though you could see nothing. Customer service either ignored my questions or repeated responses like a bot.
I will be taking it to get looked at by a 3rd party as it will be cheaper and take less time than continuing to deal with Ecoflow.
Btw ecoflow, don't bother replying to this complaint. You only do it for show and do not actually reply to the request for information that you send.
Edit: Customer service replied 3 days after their trust pilot "response". Nothing has been resolved nor will it be. They have lost me as a customer.
Reply from EcoFlow2026-07-29
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
We purchased the Ecoflow Delta Pro 3. Set it up with the manufacturer's guidance. We had a power failure in the building last weekend. The generator did not turn on and the app went blank. We lost over $10,000 in product. I have reached out to the company and no one will call me back. What good is the unit if it will not work when you need it and then when having trouble the company does not call you back. I am still waiting. 727-946-1376 I do not recommend.
Reply from EcoFlow2026-07-29
Dear Customer,
We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide.
I have located your case and reviewed the relevant information. To help resolve the issue as quickly as possible, I have already contacted our after-sales team and requested that your case be prioritized for expedited handling.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
EcoFlow After-Sales Support Team
They are rubbish, they offer you discount to write 5 star review , you send it to them , and they are hiding afterwards, sammers actially
Reply from EcoFlow2026-07-29
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
1 Star - Abysmal customer service and completely useless for travelers!
Update July 30, 2026:
I have now tried to reach EcoFlow through every possible channel – Instagram, Facebook, and LinkedIn. The result? I am being completely ignored everywhere. I am still out here in the middle of the remote Pampa, still dragging this dead, 3kg heavy solar panel around on my 50kg bicycle, and absolutely nothing has happened from EcoFlow's side. No help, no pragmatic solution, just silence. This is how they treat stranded customers.
(Case number: CAS-20260712-1891042 / SN: S352Z11AJH8GO389)
They even left a public comment on this Trustpilot review claiming they would contact me via email, but so far, absolutely no contact attempt has been made on their end! It seems to be just for show.
Original Review:
I strongly advise anyone who travels or relies on outdoor gear to stay away from EcoFlow! My 3-month-old 45W solar panel completely died during our bikepacking expedition on the Panamericana – no LED, no power, despite being treated with extreme care and having not a single scratch. That’s 120€ down the drain for just three months of power!
Their support is beyond incompetent and arrogant. After days of waiting, you only get useless standard replies. When it really matters, EcoFlow washes its hands of any responsibility and refuses to honor the warranty just because we crossed a country border ("Cross-Regional Warranty Exclusion"). Customers are completely left stranded in emergency situations in the middle of nowhere.
If you are looking for durable products and a brand that actually stands behind its warranty (like true outdoor brands such as Sea to Summit do), avoid EcoFlow at all costs. Expensive to buy, trash after 3 months, and zero customer service. Hands off!
(If you want to follow our expedition and this drama live: Instagram @PEDALHORIZON)
Reply from EcoFlow2026-07-28
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Over 3 months of missing items, stalling, and false claims to my credit card company
I placed a large order on April 16, 2026, for an EcoFlow Stream system and solar panels. Over three months later, I am still fighting to get what I paid for.
Without warning, EcoFlow split my order into 8 separate shipments. The items shipped via DPD arrived fine. However, the items shipped via GEL (my four 450W solar panels) have never arrived. They seem to just bounce back to their distribution hub. As I work from home, I would be fully aware of any attempted deliveries; however, I have received no information or notice from GEL regarding any delivery or intended delivery.
EcoFlow’s customer support has been a nightmare. Instead of fixing their courier issue, which is their legal responsibility under EU consumer law, they have strung me along for months with endless stalling tactics, excuses, and zero actual resolution.
I was eventually forced to open a chargeback dispute with VISA. Shockingly, the formal report returned by VISA shows EcoFlow claimed my order consisted of only two delivered shipments, completely omitting the GEL tracking numbers and the missing solar panels.
I am still missing my solar panels. If you decide to buy from EcoFlow, absolutely do not pay with a debit card or bank transfer. Use a credit card so you have financial protection when they fail to deliver. A complete failure in logistics, customer service, and basic honesty.
Reply from EcoFlow2026-07-26
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
EcoFlow products are simply riddled with defects; I have purchased over ten items from this brand, yet every single one has had issues, and five of them are completely broken and unusable.
Reply from EcoFlow2026-07-26
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Absolutely dreadful experience from start to finish.
The Wave 3 unit arrived faulty and leaked water everywhere from day one, making it completely unusable. To make matters worse, the additional battery I’d ordered was then delayed with very little communication.
I requested a refund immediately, yet four weeks later I’m still waiting for it to be resolved. I’ve lost count of how many times I’ve contacted customer services. Every conversation is full of apologies and promises that someone will sort it out within 24 hours, but nothing ever happens.
When you call back, you get exactly the same response – more apologies, more promises, and still no action. It feels like the customer service team simply tell you what you want to hear to get you off the phone, rather than actually resolving the issue.
I’ve been left without the product during the summer, which was the whole reason I bought it in the first place. The lack of urgency, poor communication and complete failure to deal with a straightforward refund has been incredibly frustrating.
I would not recommend buying from EcoFlow based on my experience. The product failed immediately, the delivery of the remaining order was delayed, and the after-sales service has been one of the worst experiences I’ve had. A complete waste of time.
Reply from EcoFlow2026-07-26
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Their customer service is excellent. Bought a Delta 3 Classic and had loads of questions because I was building a bespoke solar off-grid system around it. They replied within 24 hours and patiently replied to my tedious noob questions with detailed explanations and advice.
Jackery
Anker
Anker SOLIX US
Sigenergy
BLUETTI US
AFERIY
EU Fossibot
Epicooler