Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
Written by the business, not verified by us.
Is EcoFlow legit?
EcoFlow (ecoflow.com) has a 3.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 39% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of high quality, praising their solid build and reliable performance for everyday use. Many people also appreciate the helpful support team when resolving technical issues and answering questions quickly.
Some people were dissatisfied with long delivery times, delayed shipments, and missing updates on their package whereabouts. A few other people also felt that customer service response times were extremely slow and unhelpful when dealing with faulty items or warranty claims. Reviewers additionally noted that some hardware can be defective upon arrival or experience issues shortly after setup.
Auto-generated from all reviews of this business. For reference only.
I bought a EcoFlow stream ultra x about 2 weeks ago . It was delivered within a week and I have to say its functionality is spot on . Switching between charging and supplying power according to demand during the day and at night it has almost zero my electric bill .
A few days after I bought it , the price dropped by £100 . Then a few days later after that the price dropped again by a further £50 .
I contacted EcoFlow customer services regarding the 30 day price match guarantee and the price I had paid and the difference .
Eco flow honoured what they state and after I provided proof of purchase and proof of the new price - both easy since I bought directly from the website , Eco flow agreed with my claim and this morning £150 difference landed back in my bank account . The process took around a week . Thankyou EcoFlow , I look forward to expanding my stream ultra x
Ecoflow Stream Ultra + Solar Panels+ Smart Meter. What a great package. Great system integration in a well thoughout app and software package. This really is an optimal DIY solar solution that gives you energy independance at very cost effiecient pricing. This gives you a relativly quick rate of return on your investment without relying on infeed tarifs to your local Distribution Network Operator.
This is only let down but Ecoflows ability to communicate on delivery times of products. Very poor communication with no ability to understand delays.
Design Great, functionality (as long as it works) good, Customer Service terrible
After spending 46000 Dollars on 2 Ultra X, of which one has 10 battery extensions, plus a Delta 3 Pro Ultra Plus, I summarize: Customer Service is terrible.
I have started a field test for our company Security Inc. which now stopped, because to make a scientifically relevant test, both Ultra X need the 10 battery extension.
Several times, the system did not allow to shut down, followed the manual to the tee.
Solar charge is sporatic, on off whenever it pleases.
For the record, I am a Hardware Engineer and know what I am doing, mostly.
Reply from EcoFlow2026-07-28
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Ecoflow.eu has been a great help throughout the purchase of a powerstation package. Their customer service responded to each of my doubts within less than 24 hours and offered effective solutions, proving to be a trustworthy and reliable company who looks after their clients and pays attention to detail. Highly recommended.
Still no sense from ecoflow customer service. Still trying to sell me the wrong ac lead for my stream 800w inverter. 4 months now and i still haven’t been able to plug it in and use it. What a total waste of money and now the sunlight is getting shorter. Feeling really fed up and scammed . Gonna keep leaving 1 star reviews till it’s sorted.
Reply from EcoFlow2026-07-26
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
What a nightmare dealing with ecoflow customer service! I own a number of ecoflow products from numerous deltas with extra batteries to the wave and glacier. Thousands of dollars worth. I've sang their praises until I had an issue with the brand new dual fuel generator. I was able to send it back for a replacement and communication just stopped. I'm now on hold filing a claim with my credit card company. I've read the horror stories and now I'm a victim. So sad! I left Goal Zero and now it looks like I'll be avoiding ecoflow from here on out as well!
Reply from EcoFlow2026-07-24
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I purchased my EcoFlow Stream Ultra and PV panels back in April. Unfortunately, one of the panels was damaged in transit. I am pleased to say that EcoFlow replaced the panel without question. I am very happy with the 'Balcony Solar' solution so much so that I have since ordered another Stream product for more battery storage and a Delta 3 Max for use in my MotorHome.
Customer support is terrible. My Delta 3 is defective, and after taking the time to do extensive tests, I realized that it was only able to hold 40% of its original capacity.
When contacting the customer support (only by email), I was offered a partial refund (relative to device age) and asked to provide my credit card information (over email!!!).
In the end, I now have a defective device and cannot do anything about it... Clearly, it's a scam.
Reply from EcoFlow2026-07-23
Dear Valued customer,
We sincerely apologize for this unpleasant experience and the inconvenience it caused.
We have received your feedback and will immediately investigate your situation. Please provide your order number and relevant case number, in the format: CAS-XXXXXXXX-XXXXXXX. Our team will contact you as soon as possible to provide you with a suitable solution.
Best regards,
EcoFlow support team
Love the products, shame about the customer service
Love the products, but when one of their Smart plugs was faulty it took them 4+ months to organise the refund. Not ideal.
Reply from EcoFlow2026-07-29
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Delivery experience has been very poor. I missed a shipment because no one told me it was coming. Contacted customer support who told me to speak to the delivery company but couldn’t tell me who the courier is because it just said “other” in their system. Said there would be up to three delivery attempts but can’t tell me when, tracking link provided is empty “no information available”, and promises that I would get an email from the delivery/logistics team were not kept.
Edit after their response: I have sent several emails and made several calls and got repeated wrong information. Being invited to email again when I’ve already been in touch multiple times isn’t particularly helpful in any way. Loads of apologies for rubbish service and no action. The delivery was finally made monday (still not showing updated on the tracking page as of last night), so the whole delivery process was pretty appalling. Add to that the staff member who told me the WRONG delivery company that he’d clearly googled and I spoke to an irate person at the wrong delivery company who was clearly getting loads of these calls. I’d probably not use EcoFlow directly again to be honest.
Reply from EcoFlow2026-07-29
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I own multiple Products from Ecoflow so far they have not let me down
One time the Stream AC Pro that i have had a internal issue it completely locked itself down for security concerns. I then contacted customer support which replied within a few days to tell me that the Stream AC Pro has to be replaced and asking me for my adress - replacement was very fast and easy, customer service is fast and helpful
Will continue to buy their products
So far i have produced 2MWh with their products
This is an honest review, I am not sponsored or affiliated with Ecoflow ,
all Steam batterys I have bought by myself and like most of you I had to wait for delivery as they are so popular but are worth it.
After seeing a video on YouTube with Mr steve jones DIY that the uk was getting Plug in solar I order a Ecoflow Stream Ultra and an ecoflow smart meter and I ordered 4 solar panels from The Plum Centre that Mr steve jones DIY had recommended and I ordered a drum of 50 meters of 4mm solar cable and mc4 plugs from the plum centre.
I had a local Electrician install the solar panels run the cables, hard wire the power cable into the consumer box (at the moment it has not been passed just to plug in) and the smart meter and he also changed the consumer boxes the one in the workshop and the one in the house as they all needed changing as they were too old.
And put in the BI direction RCD, he also did the g98 form and all other certificates.
I have bought an stream Ultra X and a parallel lead so that they can be daisy chained Together and work as one just under 6 kWh. I am so impressed that I’m thinking of ordering another Ulta X as I find that just under 9.2kWh would work great in running our house and especially over the winter months with the 9p per kW overnight charge that at the moment I don’t need as I’m generating 10 kWh per day with just 4 solar panels.
Im going to be ordering some more panels next year.
Now to Ecoflow customer service which in fair have emailed me back next day and have been very helpful on the phone sorting out some small issue I had.
Now the ecoflow app I know that there will be a new one coming out in the next few months but as Mr steve Jones DIY says sits very well made and it gives you all the stats you need, but it does have a little niggle like it shows that the batterys have been disconnected for a few seconds and them come back on, this only happens on my iphone and it works perfectly on my ipad, so work that out.
There are new ecoflow battery’s coming out in the next few months, but I’m happy with what I have as I don’t have room vertical and maybe they might bring down the prices to reflect this.
There are plenty of videos on YouTube with plenty of advice on installation.
These ecoflow batterys come with 10year warranty, so what you waiting for !!
Really Good costumer service , the real EU way of service. Unfortunately in UK we are left detached without any onsite service , but that is not EcoFlow fault. Would definitely recommend their products and I will continue expanding capacity of my batteries 🔋
7 Weeks now I want full refund this week two failed pick up,s
I still waiting for refund 7 weeks now going on for Monday phoned it was escalated i was told i get responce 24 hours. that was Tuesday Not a thing service is very bad the worst two failed pick ups one was not evan arranged the second the driver did not take it not pacled properly i still have it I will start legal action and more cost infoved i got email at 0340 am this is it
EFUK-28837 Return & Refund [CAS-20260619-1837811]
Dear Customer:
Hello!
Thank you for contacting EcoFlow after-sales support.
We sincerely apologize for the delay in resolving your issue due to a recent email backlog.
We understand that your package has not been picked up and, due to unforeseen circumstances, could not be fully packaged.
We have reported this situation to our superiors and have initiated the on-site disposal process for you.
We will inform you as soon as we receive any updates.
Please wait patiently.
If you need any assistance or have any other questions, please feel free to contact us. We will do our best to assist you.
Thank you again for your understanding and support!
Best regards,
Ayron
Your stalling the refund i will put court cost on which will be more on to so refund this week no more delays
Reply from EcoFlow2026-07-22
Dear Customer,
We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide.
I have located your case and reviewed the relevant information. To help resolve the issue as quickly as possible, I have already contacted our after-sales team and requested that your case be prioritized for expedited handling.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
EcoFlow After-Sales Support Team
the most helpful company ever. got gifted a powerbank from a friend and then it broke. they were so helpful and sent me a free replacement even tho i didn't have the order number and were very quick to respond. 10/10
I was a little surprised by the overall rating. I want to leave a positive review. I am a user of Ecoflow Delta Pro 3. This is a modern device that has no analogues. Starting from aesthetics and ending with functionality
I was excited about my Delta 2, but the experience turned sour when I reached out for support. They took ages to respond to my emails, and when they finally did, the solutions were unhelpful. R
Reply from EcoFlow2026-07-28
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Jackery
Anker
Anker SOLIX US
Sigenergy
BLUETTI US
AFERIY
EU Fossibot
Epicooler