Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
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Is EcoFlow legit?
EcoFlow (ecoflow.com) has a 3.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 39% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of high quality, praising their solid build and reliable performance for everyday use. Many people also appreciate the helpful support team when resolving technical issues and answering questions quickly.
Some people were dissatisfied with long delivery times, delayed shipments, and missing updates on their package whereabouts. A few other people also felt that customer service response times were extremely slow and unhelpful when dealing with faulty items or warranty claims. Reviewers additionally noted that some hardware can be defective upon arrival or experience issues shortly after setup.
Auto-generated from all reviews of this business. For reference only.
EcoFlow Wave 3 really loud compressor noise if you mess around with the settings you can sometimes find an acceptable level but as a portable unit it’s really poor and will keep you and the rest of the campsite awake all night.
Edited: EcoFlow are now dealing with it appropriately and have offered a replacement unit so have upgraded my review.
Reply from EcoFlow2026-07-20
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I ordered on 3rd July and today is 16th July and still not received. It was in stock when I made order I used the online chat bot which was useless. I called them they couldn't help and said they would contact the logistics team, got an email none the wiser saying the item is in stock but dont know what the delay is. I had high hopes with ecoflow but company has failed to cross the first hurdle. if I dont hear anything soon I will ask for refund. Awful customer care if you can call it that.
Reply from EcoFlow2026-07-20
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
This company is just more crap from China that doesn't work, dressed up to look like a reputable company. Don't bother. I ordered aircon, solar panel and battery in June, its half way through July and despite it saying 3 to 7 days delivery, half the items haven't even arrived yet, the thing that did arrive, the air conditioning unit, Set it up turned it on, seemed to work fine.. 30minutes later red light flashed up error 38. Front fan not working.. then all the palaver of trying to deal with their STUPID automated customer service over email..don't even bother with that...they kept asking for my details and order info etc..I kept emailing it to them, they said they hadn't received it so I resent multiple times!!..same thing, then they closed the case number because they said I had'nt emailed them back with my order details..when I had sent at least 6 response emails. I finally found a number I was able to get through to, could barely understand the persons accent, their English was so poor..still waiting for a full refund. Absolute S**T show of a company! Leave well alone!
Reply from EcoFlow2026-07-20
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
My experience with EcoFlow has been one of extremes. Their products are innovative and, when my original Delta Pro 3 was working correctly, it performed exceptionally well for around eight months. Unfortunately, when it developed a fault, what followed was one of the most protracted customer journeys I have ever experienced.
Over a period of many months, I experienced repeated delays, missed commitments, failed collections, poor communication between departments and a lack of clear ownership of my case. On several occasions, I found myself having to chase for updates or manage the continuity of my own complaint.
It is important that I am fair in this review. Every customer service adviser I dealt with was polite, empathetic and genuinely appeared willing to help. In my opinion, the issue was never the people themselves, but rather the operational processes that sat behind them. My case moved between departments on numerous occasions, and there were times when it felt as though no one person truly owned the end-to-end customer journey.
To EcoFlow's credit, they ultimately honoured their final resolution commitments, which was to give a full refund, which I received in due course, of £2,575.08, all return costs were covered by EcoFlow, and the matter was eventually resolved appropriately. For that, I am grateful.
However, I cannot ignore the amount of time, patience and personal energy that was required to reach that outcome. No customer should feel they need to become the project manager of their own complaint.
I genuinely hope EcoFlow learns from experiences such as mine. As technology companies continue to innovate, customer care and operational excellence must evolve at the same pace as the products themselves. Excellent products alone are not enough when things go wrong. I can safely say this as an experienced operational manager with 5 years in the customer care industry.
Finally, EcoFlow kindly offered me a complimentary power bank in exchange for completing a review. Whilst I appreciate the gesture, I have respectfully declined this offer as I wished this review to reflect my experience alone and remain entirely uninfluenced by any complimentary products or incentives.
This review has therefore been written as fairly and honestly as possible, reflecting both the shortcomings I experienced and the fact that EcoFlow ultimately did the right thing by providing a full refund after five months of ambiguity.
Reply from EcoFlow2026-07-20
Dear customer,
We sincerely apologize for the unpleasant experience you had. Your feedback is extremely valuable to us, and I have already shared your suggestions with the relevant team for review and improvement. Thank you for taking the time to help us improve our service.
Best regards,
EcoFlow support team
I contacted the customer service team as I wished to purchase the EcoFlow RIVER 3 Portable Power Station but wasn't sure it would be delivered in time for our camping trip. The customer service team could not have been more helpful, they investigated stock levels and contacted the logistics team to prioritise, if possible, my order to ensure delivery. The logistics team kept me informed as to the status of my order at all times and when I could expect delivery which was within 3 working days. Having received the product I am exceptionally happy, having researched various products on the website I felt this product would be suitable for our requirements - everything about the product is exactly as it claims and shows on the website and I am very happy. The whole experience has been very positive and I would not hesitate in recommending the company or product,
We purchased solar panels and multiple Eco Flow PowerOcean Plus 5kw batteries from Eco flow over 7 weeks ago. During the day of installation the batteries looked to be working however they stopped charging at 36%. Ecoflow sent the same engineer out twice and he told us there was nothing he can do. Since then, the app is now no longer registering the batteries and the home usage is basically at 0W usage which is just not correct.
We haven't been provided any useful information other than it's with the technical and R&D team with no updates and having to chase to get the same response everytime. No indication if the batteries will be replaced or if we will be left another 7 weeks without working batteries after spending thousands on this.
This is just ridiculous....
Reply from EcoFlow2026-07-21
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
exteremely bad experince and situation has not been reslove, so many hoops to jump through to try and get a replacement, talked to rep on app showed them picture of redbattery icon and the overload issue,gave the pictures of sierial numer etc. was told they would replace it and will send out label to return, then recived email that will only get refund once they inspect it and ensure its malfuctioning, wasnt that what the red battery icon meant, so i get the label and try to arrange pick up as i have a disbility, GLS, corrier tells me they have had ongoing problems with ecoflow for over a year in the not fillling out the return label properly, with a eco flow 2 delta batter it has to go under the dangerous goods section, they put in the other section and called it a machine, gls courrier wont pick it up unless form is filled out by ecoflow properly,i contacted chat the same day and told them the issues i was having in trying to return it. she said she will look into it and do follow up by email, now i get email which you cant reply to saying i havent stay in contact with them and cased is closed, seiriousely, i contacted them again asking why i got the email when i have stayed in constat contact, a person with a disabiltiy should not have go through this accute stress just to return a product
Reply from EcoFlow2026-07-21
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
EcoFlow`s website is informative, easy to navigate and their reward (EcoCredits) program is interesting. They also offer various deals and coupons on their products, which motivated me to make a purchase of DELTA 2 power station, which arrived quickly and the product itself satisfied my requirements and expectations.
Also, EcoFlow`s Customer Service Center responds fast and in satisfactory manner, providing outstanding support. My overall experience with EcoFlow has been very good so far.
All went ok, event added a power bank to compensate the long delivery time due to out of stock. Customer Support worked well. I bought Ecoflow delta 3 plus.its easy use and fits my purpose.
I ordered the panel2 together with inverter on 3–Jul and they already delayed the delivery till today 15-Jul.
Most importantly they only delivered the panels without the inverter. How could I use the solar system?
The CS said they don’t have the inverter in stock but if this the case how come you allow customers order from your website? I still see the inverters available for order in the website. What a mess!!!
Reply from EcoFlow2026-07-20
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Terrible Support/Returns Experience
I bought a Glacier toolbox. It arrived with a big crack in the case, so I contacted support. I initially asked for an exchange, but then changed my mind and just wanted to return it for a refund.
After a quick initial response, it started becoming weeks between emails. I eventually raised a dispute with Klarna, who automatically refunded the payment after 21 days.
Suddenly, on the day after the refund, EcoFlow started responding again (I wonder why!?). They kept saying FedEx would collect the parcel, but FedEx never showed up as no collection had been arranged. I eventually drove to the FedEx depot, at my cost/effort carrying a heavy box.
Awful experience, am going to avoid buying EcoFlow. Anker all the way.
Reply from EcoFlow2026-07-20
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Been a week now, after firewall update, lost all. Called Craig MD, spoken to Ash in office. Called daily, emailed daily, getting no response.
If i had a choice now, would not use them. Absolutely shocking service.
You know how good they are when things go wrong, in their case very bad.
I just want my system to be working, especially after paying a small fortune.
Please help, get this sorted.
This is peak time, sunny, should be building my credit for winter. Instead I am paying and losing my solar credit.
Sultan
Reply from EcoFlow2026-07-20
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
2 weeks in so far, customer service fobbing me off with generic responses to the simple questions of where is my battery, are they actually in stock, and if not when will it be sent. And im still no further on with the process of getting the item I paid for. Shipping label created and nothing since. Right on the verge of contacting the bank for my money back. So far the ecoflow experience doesn't even deserve 1 star.
16 days, still nothing.
Reply from EcoFlow2026-07-15
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Great product when it works, terrible after-sales support
My experience with EcoFlow has been incredibly frustrating.
I had an inverter and two batteries professionally installed, and for the first nine months the system worked brilliantly. I was genuinely impressed and would have happily recommended it.
Then, in April 2026, one of the batteries failed.
Since then, my system has been operating at only part of its intended capacity. I can no longer store as much cheap overnight electricity or harvest as much solar energy, significantly reducing the value of the investment I made.
The most disappointing part isn't that a battery failed hardware can develop faults. It's the complete lack of urgency and accountability afterwards.
Over the last several months I've sent multiple emails, spent hours in chat conversations, and repeatedly chased for updates. EcoFlow acknowledged early on that the battery requires replacement, yet here I am in July 2026, still without a working system. The latest explanation is simply that replacement batteries are out of stock.
How can a company selling premium home energy systems not have replacement batteries available under warranty? Leaving customers waiting months with no meaningful resolution is simply unacceptable.
A home energy system is a long-term investment, and the after-sales support is just as important as the hardware itself. Unfortunately, EcoFlow has failed badly in that regard.
The product itself deserves praise when it's working, but the customer service experience has completely undermined my confidence in the company. Until EcoFlow demonstrates that it can support customers after the sale, I cannot recommend investing thousands of pounds in one of their systems.
Reply from EcoFlow2026-07-14
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Terrible post-purchase service. I returned my order almost 20 days ago, and I am still waiting for my refund. Customer support is dragging their feet, and this delay is completely unacceptable. I fulfilled my part by returning the item, but they are keeping my money. Absolutely frustrated with EcoFlow. Fix this immediately!
Reply from EcoFlow2026-07-14
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Overall, I would say that EcoFlow’s products and support team are both fairly poor. I have purchased three total products from EcoFlow, a River 3 battery, a Delta 2 Max battery, and the 400w foldable solar panel. Of the three products I have purchased, I have needed to work with customer support to replace two of them. The customer support experience is, in all honesty, the work experience of my life: it has been 2 months since I opened my case to replace the solar panel due to warranty defect and EcoFlow’s support team is incapable of managing their FedEx account properly, which is causing endless issues with actually receiving the replacement. So far they have shipped two replacements, and both times FedEx has refused to allow me to pick them up. EcoFlow, meanwhile, has done nothing on their end, as the shipper, to assist me. All they would need to do is simply mark the package as “hold at location” or “redirect to new address” and instead of doing so, they wait for FedEx to return it to them (3-4 days delay), then they process the return at their facility (2-3 days delay), then they request a new shipment (2-3 days delay), and when they do ship the new replacement, they use the exact same broken process again with no updates on their part. As I said, it is the worst “support” experience I have ever had — less support and more sabotage — and is only necessary because the products themselves have not been able to live up to their warranty period in terms of quality. Overall a very frustrating experience that will result in me not continuing on as a customer.
Reply from EcoFlow2026-07-14
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Awfull aftersales service and overpriced compared to outher supplier
Reply from EcoFlow2026-07-14
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Jackery
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